Intro to Organizational Comm
Intro to Organizational Comm COM 240
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This 2 page Class Notes was uploaded by Geraldine Johns on Saturday September 19, 2015. The Class Notes belongs to COM 240 at Michigan State University taught by Kami Silk in Fall. Since its upload, it has received 11 views. For similar materials see /class/207574/com-240-michigan-state-university in Communication at Michigan State University.
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Date Created: 09/19/15
Com 240 452011 Emotions amp Relationships at Work Why Bother with Emotion o Fundamental to environments amp social networks at work 0 Critical decisions are driven by emotion 0 Attention to emotional needs of workers can have positive outcomes 0 o o o more satis ed workforce more committed lower turnover potentially increased productivity decrease potential for bullying amp even violence Emotion in the Workplace o Emotional Labor 0 0 Some jobs require high levels of certain emotions 39 eX nurse counselor customer service waitress Genuine emotion is considered emotional wor o Tensions Contributing to Intense Emotion o o o 0 Public and private in work relationships Relational networks and emotional buzzing Con icting allegiances 39 eX nd out friend is getting red do you tell them Emotional rights and obligations at work Emotions Crying amp Anger time magazine article 0 Emotion integral to all dimensions of life including work 0 0 Automatic physiological response Women cry more 7 anatomically more tear ducts o No clear protocols at work 0 Random sample survey of 700 Americans 0 o o o o 41 women 9 men cried at work Women feel shameful men cathartic Women harder on others about crying More men 43 think anger is effective management tool as compared to women 23 Women judged more poorly than men if they express anger Stress and Burnout 0 Stressors 0 Environment factors that create strain on individuals 0 Burnout 0 A wearing out from the pressures of work Three dimensions 39 emotional exhaustion fatigue frustration etc 39 Lack of personal accomplishment failure at job 39 Depersonalization see others negatively Basic Model of Stress in the Workplace pg 205 o Stressors gtBumoutgtOutcomes 0 Environmental factors that are dif cult for an individual to deal withgtstrain that results from ongoing stressorsgtphysiological attitudinal and organizational results of burnout o Workload role con ict role ambiguity life events homework con ictgtemotional exhaustion depersonalization Stressors that Lead to Burnout 0 Within workplace Workload too much or too dif cult Downsizing exacerbates Role con ict clashing requirements Role ambiguity uncertainty in requirements 0 Outside workplace Divorce death pregnancy etc Worldlife balance Role of Typel or hardiness Type A ex road rage things have to be done a certain way hardiness laid back Communication Stressors Related to Burnout 0 Communication load overload too much or too complex information Under load not enough ileads to boredom amp repetition o Emotional Labor Jobs with high emotional labor require specific emotions for the job be nice polite caring etc o Emotional contagion vs Empathic Concern Emotional Contagion feel with another negative 39 taking on emotions of other person and not using them productively Empathic Concern feel for another positive 39 nurse so sorry this happening to you OfficeSpace 1999 0 good example of burnout Outcomes of Burnout