Technical Communications TELS 3363
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This 9 page Class Notes was uploaded by Selina Beahan PhD on Saturday September 19, 2015. The Class Notes belongs to TELS 3363 at University of Houston taught by Anthony Tangeman in Fall. Since its upload, it has received 127 views. For similar materials see /class/208232/tels-3363-university-of-houston in Tech Leadership & Supervision at University of Houston.
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Date Created: 09/19/15
Instructions Memo 25 points Read Chapter 22 before completing this assignment You should also be familiar with memo format from Chapter 16 Assignment Select a set of instructionsiit could be part of a technical manual in your eld instructions for a general audience a recipe for a meal you made last night or any other type of instructions for which you are the target audience Type or paste a copy of the original instructions at the beginning of your assignment f11e Using the information from Chapter 22 and the checklist on page 517 evaluate the sample s usability Write a memo to your boss Me in this case discussing the strong and weak points of the instructions Do not simply write out a list of bullet points You need to explain and provide context for your critique Rewrite the instructions by building on the strong points and improving the weak points If necessary use the outline and model for instructions provided in your textbook Ifyou don t know where this model is you need to take a closer look at the reading Remember to attach a copy of the original instructions and clearly label the old and new instructions A Successful Instructions Memo will Include the original set of instructions Use correct memo format Display a logical organization and attractive page design Offer an accurate critique of the strong and weak points of the original instructions using the guidelines set out in Chapter 22 Provide a revised set of instructions that improves on the weak points and builds on the strong points of the original based on the guidelines set out in Chapter 22 Display proper grammar and mechanics Present material with concision clarity and uency BEGIN YOUR ASSIGNMENT ON THE NEXT PAGE9 General Tips Make sure your computer meets the requirements of the program game or utility you are attempting to install The manuals for the program or the readme le located in the same directory as the install commonly contain exact instructions on how to install a program After installing or during the installation a program may need to install other programs les or utilities before it is able to run Ifthis is the case the program will commonly prompt you to install the program or you may need to run a separate install before the program can be fully used When installing a program utility or game it is always a good idea first to close or disable any other programs that are running After installing a new program if it prompts you to reboot the computer do it Microsoft Windows 95 98 NT ME 2000 and XP users Many software programs games and utilities have an AutoPlay feature that will automatically start the setup screen for the software program when the CD is placed in the computer If your program game or utility contains this feature run the installation through the screen that appears after inserting the disc If you are installing a program game or utility that does not contain this feature or you are installing a program from a oppy diskette follow the below steps 1 2 Open My Computer Within the My Computer window open the drive that contains the installation les For example if the files are on a oppy diskette open the A drive Ifthey re on a CD or DVD open the D drive or the letter of the disc drive Within the drive that contains your les locate either a setup or install file Double clicking on this file should start the installation for the program game or utility If you see multiple setups or install files try to locate the Application file or doubleclick each of setup or install files until you find the file that starts the installation Many times the icons associated with the installation files have the same name An alternate method of starting the installation in Microsoft Windows N Click Start and Run In the Run Window type xsetup or xinstall where x is the letter of the drive you wish to start the installation from For example if you are attempting to install a program from the oppy disk drive you would type asetup or ainstall MSDOS Users Users installing a program from Microsoft DOS should have a basic understanding of the MS DOS commands If you are unfamiliar with any of the commands listed below click the link to get additional information and examples on the commands 1 Before installing a program in MSDOS you must switch to the drive andor directory that contains the installation files Ifyou are installing a program from a CD or diskette switch to that drive Additional information about switching drives in Microsoft DOS can be found on document CH000515 Ifthe installation files are located in a different directory use the dir command to list the directories and the cd command to switch into the appropriate directory Once you are in the directory or drive that contains the installation files run the executable for the setup Many times this can be done by typing setup or install at the prompt to start the installation Ifboth of these commands give a bad command or le name error message type dir exe or dir com or dir bat These commands will list any executable les if any files are listed attempt to execute these files to run the installation or setup of the program If no files are listed when typing all three of the above commands it is possible that either you are inthe incorrect directory or drive letter or that the program N Additional information about running an file from MSDOS can also be found on document CH000598 Additional information Information about problems that can occur after an install can be found on document CH000123 See document CHOOOSO6 for information about how to extract a file that you39ve downloaded before installing a program Memo To A Colin Tangeman From Sergio N Delemos Date 51220 1 Re Instruction Usability Evaluation The following are the critiques and recommendations for software installation instructions I obtained by analysis of the usability of said instructions Original Instructions A copy of the original instructions is included with this memo Critiques The purpose of the above instructions is to guide a wide range of computer users from beginners to experts through so ware installation I found that a user with no computer experience would have some di Tculty installing the software in addition to leaving the writer open to some liability Strengths The sequence and order of the information is presented in a manner that allows the reader to follow step by step in correct sequential order All the information given is applicable to the task and the instructions provide alternatives in case the computer auto play feature does not function properly upon insertion of the software The instructions also provide additional sources of information if needed Weaknesses The instructions lack visual aids such as photos and screen shots to help inexperienced PC users in the installation process The current instructions contain no Visual aids The current instructions should also include a liability clause protecting the writer from any liability in case a computer is damaged while installing the software There is no such clause in the current set of instructions The language used in the instructions contains technical terms such as MSDOS which needs to be written out and de ned for beginner level users To make the instructions easier to follow in general I suggest reducing the wording and introduce more Visual aids Recommendations Upon complete analysis of the software installation instructions Ifound that although the instruction include all the information a reader may need and it is organized in order of procedures some changes would make the instructions easier to follow and navigate These changes would help Visual oriented readers in addition to protecting the writer from legal liability Revised Instructions Important Information Read your computer manual before installing any software Make sure the software is compatible with you machine Read the software s manual Make sure all the programs are closed After installing a new program if it prompts you to reboot the computer do so to avoid any installation problems General Instructions m r v k x Figure 1 Insert the CD in to the Drive CD drive location may varies consult machine manual Auto play feature should start within one minute upon inserting Follow the auto play setup instructions Click next After reading the software agreements check the check box I m Lam l1 49 Hungryijsunwm Welcome to the HungryFrogSo ware Setup wizard A The mauay wl amdiynu mum the saer lwuuad In mxtau HunuvyFmLSdMava myum cuqur WAnmNa m tummy mogam u mamasi by mam law and mam nears Uha fvnzed nith m Mumquot uy Ahxxwgvam at any mumquot at i may new mseveve mid av min13 autumn m W b vvuanud In Ihu mammm mm pmhla unda m Am Can2d If auto play does not start refer to the steps below 0 Click start located in the left bottom corner of the desktop page F I n nov vvhru unn D Al39scu a tLLnJIClup w 717 Fig3 0 Double click on the image of CD or DVD Drive that appears in the computer window H DVD aw Drw Dz Munoz m 39 39 o The software setup page should appear see example Fig4 lnstall QuickLink Mobile User Documentation Exit cric Vat Fig4 An alternate method of starting the installation in Microsoft Windows 0 Click star bottom located in the left bottom corner of the desktop page 0 In the start search type Run Fig 5 Should appear Type the name of a programJ folder document or Internet resource and Windows will open it for you Open v FigS o In the open box type type Xsetup or Xinstall where X of the drive location with the file to install 0 Click 0k and the installation will begin Additional Information 0 For more Information consult your software and Computer manufactures
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