Service and Manufacturing Operations
Service and Manufacturing Operations SCM 3301
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This 2 page Class Notes was uploaded by Juana Hettinger on Saturday September 19, 2015. The Class Notes belongs to SCM 3301 at University of Houston taught by Victor Wayhan in Fall. Since its upload, it has received 20 views. For similar materials see /class/208258/scm-3301-university-of-houston in Business Management at University of Houston.
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Date Created: 09/19/15
SCM 3301 Spring 2013 Exam 3 Study Review The exam will cover chapters 9 10 11 13 14 from the textbook Format 34 multiple choice questions of approximately equal weightage from each of the five chapters Resources to study 0 Lecture Notes lfyou have missed a class please obtain the notes from a classmate o The textbook I Closely read the sections covered in the lectures I Closely read the material related to the main ideas listed below Main Ideas Chapter Nine I Define logistics I Identify the various forms and modes of transportation and the terminology associated with these I Understand the variety of considerations logistics managers must consider Pricing Security Regulations I Understand the terms definitions and principles utilized in Warehousing and Distribution I Identify the various types and purposes for warehouses I Understand the difference between quot 39 and J quot 39 39 39 g I Understand various strategies for determining warehouse location I Define a Third Party Logistics Service and other Logistics Service Providers I Describe several types of Logistics Software Applications I Be able to define Reverse Logistics and its importance Discuss the strategic importance of CRM within Supply Chain Management I Understand the key tools and components of CRM I Define terms associated with CRM such as segmenting cross selling customer churn sales force automation I Understand the principles of Customer Service I Understand how companies design and implement a successful CRM program I Be aware of recent trends in CRM Chapter Eleven Chapter Thirte I Explain the importance of the location decision for the supply chain Be aware and be able to define several global location strategies Identify the factors influencing location decisions Be aware of and be able to define two facility location techniques Understand the current trends in facility location en Be able to define quotprocess integrationquot Discuss the overall importance of process integration in supply chain management Understand the various steps in the Supply Chain Integration Model Understand the eight key supply chain business processes Understand and explain the various obstacles to Supply Chain Integration Understand the various causes of the bullwhip effect and how they impact process integration Discuss the various issues associated with supply chain security and risk Chapter Fourteen Describe why managers measure 8 assess performance Explain the primary weakness of traditional business performance measures Define and critique a number of traditional 8 worldclass performance measures Describe how to design a supply chain performance measurement system Describe how the Balanced Scorecard Dashboards 8 the SCOR models work
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