CRS 333 Lecture 1 Notes
CRS 333 Lecture 1 Notes CRS 333
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This 2 page Class Notes was uploaded by Alyson Forman on Sunday September 20, 2015. The Class Notes belongs to CRS 333 at Syracuse University taught by M. Lopoo in Summer 2015. Since its upload, it has received 25 views. For similar materials see Small Group Communication in Journalism and Mass Communications at Syracuse University.
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Date Created: 09/20/15
9915 Communication Competence in Groups Negative Perceptions About Groups feelings that someone contribute more than others Members feel under appreciated or taken advantage of Social loafers those who underperform and encourage underperforming General negative feelings All of these can lead to grouphate the hostility people harbor toward having to work in groups Myths About Communication 1 Communication is a cureall communication can reveal problems andor issues different personalities values ideas about task at hand not all group problems are communication based 2 Communication can break down disagreement does not breakdown you are always communicating 3 Effective communication is merely skill building have a plan think before you speak you must understand the complexities of the communication process 4 Effective communication is just common sense if it s just common sense why does miscommunication happen so often Hindsight bias test Breakdown of the Communication Definition Communication a transactional process of sharing meaning with others Communication as transactional each person is both a sender and a receiver simultaneously all parties influence each other two different dimensions of a message content dimension refers to the information transmitted relationship dimension refers to how messages define or redefine the relationship between group members Communication as a process relationships and events are dynamic look at the verbal and the nonverbal as a whole but individually Communication as sharing meaning social interaction helps us to construct meaning Verbal and Nonverbal Communication Verbal Communication Language a structured system of symbols for sharing meaning Symbols representations of referents meaning depends on common agreement words can be ambiguous can be complicated by differing cultures avoid bypassing assuming that everyone in group has the same meaning for a word Nonverbal Communication sharing meaning with others without using words includes eye contact facial expressions personal appearance tone of voice gestures posture touch and use of space and time often ambiguous has 2x more of an impact than verbal communication is continuous you are always communicating nonverbally Context environment impacts meaning Central to nonverbal communication Communication Competence Model Communication competence is engaging in communication with others that is both effective and appropriate within a given context Definition Effectiveness matter of degree wenotme oriented Appropriateness who what where when why how Achieving Communication Competence knowledge skills sensitivity commitment ethics honesty respect fairness choice responsibility Definition of a Group a human communication system composed of 3 or more individuals interacting for the achievement of some common goals who influence and are influenced by each other Not Groups Aggregation a collection of individuals Dyad a twoperson transaction
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