Sept. 17th Notes
Sept. 17th Notes Comm 101
Popular in Intro to Public Communication
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This 2 page Class Notes was uploaded by Jessica Molitor on Monday September 21, 2015. The Class Notes belongs to Comm 101 at Indiana State University taught by Brian Johnston in Summer 2015. Since its upload, it has received 46 views. For similar materials see Intro to Public Communication in Communication at Indiana State University.
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Date Created: 09/21/15
September 17th 2015 Comm Climate Open vs Closed Types of Con ict 0 PseudoCon ict Wrongly perceive the presence of a con ict when there isn t one 0 Simple Con ict Differences of opinion that BOTH parties recognize and accept O 1 Cause Overshared resources shared housing time energy finances 0 Religion politics medicine behaviors 0 EgoCon ict Perception of a personal attack 0 Cause When we are too emotionally invested in an opinion or a decision to the point Where if others disagree With us or challenge us we feel it as a rejection 0 Our identity is tied into the issue Con ict Management Styles Page 147 amp 148 Invitation to Public Communication 0 Competing Competitor is more concerned With Winning the argument than the relationship itself More concerned With himselfherself than the person they are arguing With 0 Doesn t care about resolving the issue 0 Want to come out on top 0 Aggressive attitude 0 Accommodating More concerned With the relationship than Winning the argument More concerned With the other person more than themselves 0 Passive attitude 0 Causes harm to a personal relationship 0 How the relationship Will be affected once the argument is over 0 Avoiding Avoiding physically leaving the room or psychologically Withdrawal emotionally from the argument 0 Most positive style 0 Passive attitude 0 Compromise Cooperative approach to con ict 0 Each person gives something up September 17th 2015 O Assertive attitude Collaborating Refuse to give until everyone is satisfied 0 Both on the same page 0 Neutral attitude 0 Winwin O Everyone s needs are met Stages of Interpersonal Con ict Latent Stage 0 Potential for con ict Awareness Stage 0 Aware of frustrations 39 Communicate nonverbally between these two stages I Creates pseudo and ego con ict ActiveVoice Stage 0 Verbalizing a response When simple con ict would happen Resolution Stage 0 Engage in problem solving How to resolve it FollowupAftermath Stage 0 Was it fixed 0 It matters less what we argue about and it always matters more how we argue WinWin Strategy Page 158159 Invitation to Public Communication p x 9 Name the con ict What s the real problem Redefine and shift the blame Don t make about the person make it about the problem their comment their behavior Systematic Questioning Perception checking let them finish their answer Resolution Hopefully working through the problem and coming to some kind of resolution
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