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Communication in Organizations

by: Ryder Green

Communication in Organizations SPCM 433

Marketplace > Colorado State University > Speech & Communication > SPCM 433 > Communication in Organizations
Ryder Green
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This 6 page Class Notes was uploaded by Ryder Green on Tuesday September 22, 2015. The Class Notes belongs to SPCM 433 at Colorado State University taught by Staff in Fall. Since its upload, it has received 14 views. For similar materials see /class/210239/spcm-433-colorado-state-university in Speech & Communication at Colorado State University.

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Date Created: 09/22/15
Final Exam 433 Fall 2012 Organizational identity how an organization de nes itself39 purpose culture niche Organizational image How others see the organization What happens when identity and image don t match EX Enron Arthur Andersen Accounting or impetus for change crisis situation EX Chystler Challenges to organizational identi cation Personal identity Who you are 1 Front Stage Goffman identity as an act What everyone sees performance 2 Back stage The one that the mass public doesn t see Who we are Organizational identi cation and its ranges Physiological attachment to organizations professional team division community Conflicts between the four above concepts Deidenti cation disidenti cation ambivalent identification Report v rapport talk Micropractices How we create our identity Emotion labor Times when we have to put aside our emotions and the work it takes to do that EX To hold in emotions when getting scolded Roles on teams 1 Task Summarize evaluate ideas Summarize where is the task now Evaluate Feasiblenonfeasible Initiate 2 Maintenance Relieve tension and promote harmony 3 Selfcentered dominate convert conversations unproductive 4 Prince Brilliant political strategist knows how to work the system 5 Facilitator person really interested in group process Sponsor not member of the group but has organizational power and influence Coach may or may not be part of team helps people get required skills Four decision making models steps and drawbacks of each 0 Rationale Model Ideal All information gathered to make the best decision possible De ne the problem Gather information Develop potential solutions Evaluate solution alternatives Select one alternative 6 Implement one alternative Human beings don t always nd the best information before making a decision 0 Limited Rationale Model We cannot absorb and use all the information available to us Time pressure Intuitionsatis cing No de nitive sequence to this model 0 Political Model SelfInterests Con ict negotiation compromise 1 Get preffered solutions on the table 2 Build cases against other solutions J I39S39 gtk 3 Get group to converge on the preffered solutions 4 Implement solution 5 May become harmful to organization 0 Garbage Can Model Problems solutions opportunities are all put into a miX of possibilities Not well de ned Haphazard MSolutions may be made for problems that do not eXist or choices may be made that don t solve problems Groupthink what it is three causes ways to avoid Mode of thinking Where desire for agreement overrides the ability to realistically appraise alternative courses of action Factors 0 Stress 0 Group cohesiveness 0 Isolation Causes 1 Overestimation 2 Closedmindedness a Past successesFuture successes b Outsider viewpoints will hurt organization 3 Pressure towards uniformity Three factors influencing team effectiveness 0 Amount of effort team members put forth 0 Amount of knowledge team members bring to the task 0 Appropriateness of task performance strategies that the team useseg set goals together communication processes in place Definition of networks and three characteristics c Circle 0 Wheel 0 Chain c Allchannel Centralized v decentralized networks Centralized Decentralized 0 Ef cient o Takes longer 0 Best for coordination of information 0 Best for compleX ambiguous tasks and routine decision making Roles in communication networks 0 Nodes Liaisons connections with two or more cliques but are not exclusive members of any one group EX Mediators who aren t part of a team Bridge Signi cant communication contact with at least one member of another informal group EX HR that serves a particular department Isolates little contact with others Social isolates around people but don t talk Proxemic isolates geographically isolated from others Relationship types in networks Definition of interorganizational networks Enduring transactions flows and linkages occurring betweenamong organizations Types of integration Vertical vs Horizontal Types of interorganizational networks 0 Institutional a Representative 0 Personal General premises of various leadership theories ie great man trait situational etc Great man Born into power Trait Individuals social and physical attributes Situational Leadership emerges from behavior that is responsive to varied situations Transformational foregrounds organizational change and transformation as the essential task of effective leaders Discursive the social linguistic and cultural aspects of leadership as re ected in concrete interactional processes Leadership as transformational visionary servant emergent connective Two ways leadership is a communicative phenomenon 0 Manage meaning Smiricich 0 Make sense of things Weick I Synthesize information and explain to others 1 Understand followers 2 Pay attention to people s schemas 3 Pay attention to people s interpersonal needs Elements of emotional intelligence 0 Selfawareness o Selfregulation 0 Motivation 0 Empathy 0 Social skill Definition of incivility Any action purposeful or not that has a negative reaction to those around Reasons for increase in incivility o WorkloadLess people more work 0 Uncertainty in the workplace layoffs o Worklife balance longer hours commutes 0 Anonymous coworkers 0 Lack of sleep less than needed on average only 72 hours a night 0 Ways to avoid incivility c Be aware of communicative behaviors o Strive for balance between work and life 0 Be health conscious c Take advantage of employee assistance programs 0 Types of sexual harassment and how to deal with o Quid Pro Quo This for That a Hostile Work Environment How to deal 0 Confront harassment 0 Report behavior 0 Keep a written record 0 Confide in your support network 0 Request a formal investigation 0 Civil discourse definition Making sacri ces to get along with others Responsibility and respect we owe to others honest praise listen to others respect others show restraint 0 Leadership and civility Role of a leader model civil behavior listen recognize L39 g 39 manage hope by staying focused on what is possible avoid negative talk and maintain civility even in the face of exasperation 0 Developing a niche Pike s Place Fish Market in Seattle 0 Types of business strategies and drivers 0 Business life cycle Start up growth maturity decline during decline phase there must be innovation and renewal to stay relevant o TS model Strategy their purpose 0 Subordinate goals broad measurable outcomes 0 Structure formal relationships in organization 0 Systems how information is distributed 0 Staf ng who are we hiring Recruiting 0 Skills employees strengths 0 Style how we manage culture 0 Elements of performance management 0 Foundational workplace skills and learning areas 0 Foundational I Basic reading writing math speaking and listening I 0 Types of communication technology Thinking creativity making decisions solving problems seeing things in the mind s eye knowing how to learn reasoning Personal gualities responsibility selfesteem sociability self management and integrity Learning areas Resources how to allocate time money materials space and staff Interpersonal how to work on teams teach serve customers lead negotiations and work well with people from culturally diverse backgrounds Information how to acquire and evaluate data organize and maintain files interpret and communicate use computers to acquire and process information Systems how to understand social organizational and technological systems monitor and correct performance and design improved systems Technology how to select equipment and tools apply technology to specific tasks and maintain and troubleshoot technologies F MWquot rassisted L 39 various methods of text voice and image transmission including faX email voicemail the internet and smart phones F nmmlter assisted decisionaiding online management information systems group decision support systems information retrieval database systems Used as tools internal to the organization 1 l 0 Four views on technology Utogian information technology serves to equalize power relationships at work by bridging time and space thereby improving both productivity and work life Dystopian sees communication technology as primarily bene ting an economic elite and progressively limiting our freedoms by bringing more of our personal lives under corporate surveillance and scrutiny Neutral holds that there are no signi cant effects on human behavior and that people can be eXpected to behave in predictable ways wheter they use a traditional telephone or computer to communicate Contingent best supported by research The effect of a given innovation dpends on the context or situation in which it is adopted 0 Synchronicity the capacity of technology for multiway communication EX phone synchronous answering machine not synchronous 0 Media richness the number of multiple channels of contact afforded by a communication medium Each channel corresponds to one of our senses Face to face is most rich because it allows for speech nonverbal vision smell and touch 0 Secrecy and privacy emails in the workplace being read major credit card companies tracking spending 0 Current generations in the workplace and characteristics of each Traditionalists Patriotic Patient Honor Linear work style Don t deal well with ambiguity Experienced tough times followed by good times 0 Baby Boomer Optimism Involvement Willing to go the extra mile a Generation X Self reliant Hurry up attitude Lack of organizational loyalty Independent 0 Millenials Diversity Socialbility Expect to be paid well Now personalities 0 Don t respond well to people who want respect just because of rank


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