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by: Mrs. Oleta Okuneva


Mrs. Oleta Okuneva
GPA 3.74

Paula Daly

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Paula Daly
Class Notes
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This 5 page Class Notes was uploaded by Mrs. Oleta Okuneva on Saturday September 26, 2015. The Class Notes belongs to COB 202 at James Madison University taught by Paula Daly in Fall. Since its upload, it has received 39 views. For similar materials see /class/214052/cob-202-james-madison-university in College of Business at James Madison University.

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Date Created: 09/26/15
Chapter 1 V0 cabulary Individual differences 7 variations in how people respond to the same situation based on personal characteristics Personality 7 persistent and enduring behavior patterns that tend to be expressed in a wide variety of situations Organizational citizenship behavior 7 the willingness to go beyond one s job description Cognitive styles 7 mental processes used to perceive and make judgments from situations Intelligence 7 the capacity to acquire and apply knowledge including solving problems G general factor 7 a factor in intelligence that contributes to the ability to perform well in many tasks S special factors 7 specific components of intelligence that contribute to problem solving ability Triarchic theory of intelligence 7 an explanation of mental ability holding that intelligence is composed of three different subtypes analytical creative and practical Intuition 7 an experience based way of knowing or reasoning in which the weighing and balancing of evidence are done automatically Multiple intelligences 7 a theory of intelligence contending that people know and understand the world in distinctly different ways and learn in different ways Value 7 the importance a person attaches to something Ethics 7 the moral choices a person makes Also what is good and bad right and wrong just and unjust and what people should do Person role con ict 7 the situation that occurs when the demands mde by the organization clash with the basic values of the individual Eight personality factors related to interpersonal skills 1 9 F0 Neuroticism re ects emotional instability and identifies people prone to psychological distress and coping with problems in unproductive ways I m steady and stable Extraversion re ects the quantity or intensity of social interactions the need for social stimulation self confidence and competition I love people Openness re ects the proactive seeking of experience for its own sake I search for new ideas Agreeableness re ects the quality of one s interpersonal orientation How can I help you Conscientiousness re ects organization self restraint persistence and motivation toward attaining goals Count on me Self monitoring ofbehavior refers to the process of observing and controlling how we are perceived by others What do you want to hear Risk taking and thrill seeking refers to the propensity to take risks and pursue thrills I like excitement Optimism refers to a tendency to experience positive emotional states and to typically believe that positive outcomes will be forthcoming from most activities Things look good Four dimensions ofpsychological functioning 1 Introverted verses Extraverted Introverts are oriented toward the inner world ofideas and feeling whereas extraverts are oriented toward the outer world of people and objects 2 Thinking versus Feeling Thinkers prefer to make decisions logically based on facts and figures whereas feelers base decisions on subjective information 3 Sensing versus Intuiting Sensing individuals prefer to concentrate on details whereas intuitive individuals prefer to focus on brad issues the big picture 4 Judging versus Perceiving Judging types seek to resolve issues whereas perceiving types are relatively exible and search for additional information Four factors that contribute to emotional intelligence Emotional intelligence 7 qualities such as understanding one s own feelings empathy for others and the regulation of emotion to enhance living Four key factors included in a recent analysis of emotional intelligence are as follows 1 Self awareness The ability to understand your moods emotions and needs as well as their impact on others 2 Self management The ability to control one s emotions and act with honesty and integrity in a consistent and acceptable manner 3 Social awareness Includes having empathy for others and having intuition about work problems 4 Relationship management Includes the interpersonal skills of being able to communicate clearly and convincingly disarm con icts and build strong personal bonds Chapter 2 Vocabulary 0 Consensus 7 general acceptance by the group ofa decision Types of teams found in organizations 0 Team 7 a small number of people with complementary skills who are committed to a common purpose set of performance goals and approach for which they hold themselves mutually accountable 0 Self managing work teams 7 a small group of employees responsible for managing and performing technical tasks to deliver a product or service to an external or internal customer 0 Cross functional team 7 a work group composed of workers from different specialties and about the same organizational level who come together to accomplish a task 0 Virtual teams 7 a small group ofpeople who conduct almost all of their collaborative work by electronic communication rather than face to face meetings 0 Crew 7 a group of specialists each of whom have specific roles perform briefevents that are closely synchronized with each other and repeat these events under different environmental conditions Advantages ofgroupteamwork 0 Synergy 7 a situation in which the group s total output exceeds the sum of each individual s contribution Disadvantages of groupteamwork 0 Social loaf1ng 7 psychological term for shirking individual responsibility in a group setting 0 Groupthink 7 a deterioration of mental ef ciency reality testing and moral judgment in the interest of group solidarity Team member roles based on Belbin s role theory pg 34 Guidelines for the interpersonal aspects of team play 7 trust team members cooperation and collaboration recognize interests and achievements ofothers give helpful criticism share the glory don t rain on someone s parade Guidelines for the task aspects of team play 7 provide technical expertise or knowledge of the task assume responsibility for problems see the big picture use consensus focus on deadlines enable team members be a good organizational citizen Chapter 3 V0 cabulary Group decision making 7 the process of reaching ajudgment based on feedback from more than one individual Inquiry 7looking for the best alternative Advocacy 7 ghting for one position Brainstorming 7 a group problem solving technique that promotes creativity by encouraging idea generation through noncritical discussion Brainwriting 7 brainstorming by individuals working alone Evaluation apprehension 7 many people are unwilling to come forth with some of their ideas because they fear being critically evaluated Free riding 7 same behavior as social loaf1ng free riders do not work as hard in a group as they would if they worked alone they are willing to let the next person do the heavy thinking Inhibitingpmcedure in spoken or verbal brainstorming is that only one person can speak at a time Electronic brainstorming 7 method of generating ideas with the aid ofa computer Group members simultaneously and anonymously enter their suggestions into a computer and the ideas are distributed to monitors of other group members Nominal group technique NGT 7 a group problem solving technique that calls people together in a structured meeting with limited interaction The difference between the rational and political decision making models Rational decision making model 7 the traditional logical approach to decision making based on the scienti c method Political decision making model 7 the assumption about decision making that people bring preconceived notions and biases into the decision making situation The nine steps in the group problem solving process Identify the problem Clarify the problem Analyze the cause Search for alternative solutions 1 Q 3 6k 5 Select alternatives 6 Plan for implementation 7 Clarify the contract 8 Develop an action plan 9 Provide for evaluation and accountability Key factors to effective brainstorming Group size should be about five to seven people Everybody is given the chance to suggest alternative solutions No criticism is allowed Freewheeling is encouraged 1 Q 3 4k 5 Quantity and variety are very important 6 Combinations and improvements are encouraged 7 Notes must be taken during the session by a person who serves as the recording secretary 8 Invite outsiders to the brainstorming session 9 Do not overstructure by following any of the above eight ideas too rigidly Chapter 4 Voc abulary 0 Individualism 7 a mental set in which people see themselves first as individuals and believe that their own interests take priority 0 Collectivism 7 a feeling that the group and society should receive top priority rather than the individual 0 Materialism 7 an emphasis on assertiveness and the acquisition of money and material objects 0 Concern for others 7 an emphasis on personal relationships and a concern for the welfare of others 0 Formality a cultural characteristic of attaching considerable importance to tradition ceremony social rules and rank 0 Informality 7 a cultural characteristic ofa casual attitude toward tradition ceremony social rules and rank Urgent time orientation 7 a cultural characteristic of perceiving time as a scarce resource and tending to be impatient Casual time orientation 7 a cultural characteristic in which people view time as an unlimited and unending resource and therefore tend to be patient High context culture 7 a culture that makes extensive use of body language Six elements to understanding cultural differences 1 Q 3 4L 5 6 Cultural sensitivity 7 an awareness of and willingness to investigate the reasons why people of another culture act as they do Cultural intelligence 7 an outsider s ability to interpret someone s unfamiliar and ambiguous behavior the same way that person s compatriots would Respect for all workers Cultural uency 7 the ability to conduct business in a diverse international environment Dimensions of differences in cultural values Avoidance of cultural bloopers Three sources of cultural intelligence 1 2 3 Cognitive the Head what a person knows and how he or she can acquire new knowledge EmotionalMotivational the Heart energizing one s actions and building personal con dence The Body Physical 7 the action component Four techniques for improving cross cultural relations in organizations 1 r Cultural training 7 a set oflearning experiences designed to help employees understand the customs traditions and beliefs of another culture Cultural intelligence training 7 a program based on the principles of cultural intelligence Language training Diversity training 7 training that attempts to bring about workplace harmony by teaching people how to get along better with diverse work associates


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