9/29/15 HRM NOTES
9/29/15 HRM NOTES HRM 1101-402
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This 3 page Class Notes was uploaded by Sara Will on Tuesday September 29, 2015. The Class Notes belongs to HRM 1101-402 at Temple University taught by Rush, Jameel U. in Summer 2015. Since its upload, it has received 100 views. For similar materials see Leadership and organizational management in Public Relations at Temple University.
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Date Created: 09/29/15
HRM 92915 Notes Communicationnext week is motivation Why is communication central to effective relationships at work good leaders and successful employes pay great deal to Attention 0 what they communicate 0 how they share information I present themselves to others I influence and build relationships 0 Communication conveying messaging from one person or group to another 0 conveyed through I words I non verbal I content emotions and thoughts 0 Languageour human speciality systematic form of communication that is comprised of st of soundssymbols shared by people 0 tied to our ability to think 0 expressed orally or in written form or through sign language 0 expression through feelings o VERBALISIGN LANGUAGE 0 ORAL LANGUAGE I communications of sounds that are symbols for ideas and feelings I sign language gt gestures indicate thought and feelings o WRITTEN LANGUAGE I produce permanent record I explanation of lengthy or detailed I online forms of writing a NONVERBAL COMMUNICATION 0 any gestureexpression physical action vocal intonationpitch or volume that communicates a message either intentionally or unintentionally I limbic resonance complex neurological and psychological processes that enable people to decipher and mirror one another39s emotions I reading the nonverbal signals people send will improve ability to emphasize I nonverbal behavior is automatic and happens outside of our awareness BODY LANGUAGE 0 hand gestures facial expressions eye contact physical touch or proximity to others physical gesture that has capacity to convey meaning vocal intonation volume pacing I variation and pattern of rise and fall of pitch in speech I intonation volume pacing deliver clues about relative importance of your thoughts and emotions OOOOO INTERPERSONAL COMMUNICATION PROCESS 1stsender o trying to give message to someone else through communication channel 2nd receiver 0 receives and decodes message 3rd encoding o converting thoughts and emotions into message 4th channel 0 medium through which a message is transmitted 5th decoding o interpreting what the sender conveyed in their message feedback 0 receiver indicates to the sender through words or nonverbal signals that the message has been received or that more communication is desired feedback loop 0 process of sharing information back and forth between sender and receiver until both sender and receiver feel that the message has been fully and accurately conveyed and interpreted FORMAL VS INFORMATION COMMUNICATION formal 0 includes distinct and known rules about who can communicate with whom and how they should do it FML LMAO informal 0 information moves through channels other than those that been explicitly defined within an organization I grapevine is an example sharing information among and between co workers about what is happening effective and efficient communication effective 0 result of information conveyed accurately from sender to receiver they understood 0 detailed but not efficient efficient 0 sharing and getting message over as quickly as possible 0 quick and to the point