Organizational Behavior MGMT 2500
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This 2 page Class Notes was uploaded by Antonietta Pacocha on Wednesday September 30, 2015. The Class Notes belongs to MGMT 2500 at Western Michigan University taught by Paula Eckert in Fall. Since its upload, it has received 45 views. For similar materials see /class/216977/mgmt-2500-western-michigan-university in Business, management at Western Michigan University.
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Date Created: 09/30/15
MGMT2500 Chapter 4 Emotions and Attitudes Emotions Attitudes and Stress What are some emotions people feel at work 0 Love anger frustration happy etc Emotions at work 0 Definition has three parts I Psychological I Behavioral I Physiological 0 Brief directed at someonesomething 0 Positive and negative emotions How do emotions in uence behavior 0 Emotions form our quotattitudesquot which forms our behavior 0 Attitudes are based on judgments and they re long lasting 0 If emotions attitudes are strong then they are likely to in uence your behavior 0 Cognitive Dissonance I Emotions and attitudes do not match your behavior Emotions at work 0 Emotional Labor I The energy that is needed or used in order to have your correct emotions o What difference can culture make I Who shows more emotion Emotional Intelligence EI NOT IQ o How well you can perceive and express emotions as well as control emotions in yourself and others 0 4 Dimensions I Selwaareness I Self Management I Social Awareness I Relationship Management Attitudes Job Satisfaction o Attitude and evaluation ofyour job 0 Since 1987 the percentage of people that enjoy their work slowly falls Iob Dissatisfaction o 4 possible responses I E Exit 0 Quit I V Voice 0 Tell my boss or coworkers about problems I L Loyalty 0 Wait out dissatisfaction I N Neglect 0 Show up late do less work etc 0 Organizational commitment 0 Two types I Affective Emotional attachment I Continuance Financial Attachment 0 Outcomes I Lower turnover but also saves money Stress at Work 0 What is stress 0 A response to a perceived threat 0 Fight or ight 0 Examples at work I Bosses inspections goals and deadlines romantic relations with coworks customers etc o Distress is the stress that hurts our performance 0 quotBad stress Distress 0 Human Body Impact I We have increased amount ofmedical cost and decrease productivity I Headaches hair loss grey hair wrinkles etc 0 Job Burnout I Still coming to work however not performing well 0 Exhaustion cynicism reduced productivity 0 Type A Characteristics 0 Hurried speech explosive accentuation of key words 0 Tendency to walk move or eat rapidly o Constant impatience with rate at which most events take place 0 Strong preference for thinking of or doing two or more things at once 0 Employee Assistance Programs EAPs 0 They deal with personnel issues that raise stress at work I Gambling Drugs Alcohol Family Anger Management 0 Managing stress at work 0 Individual Characteristics Type A and B I Resilience I Support networks also effect 0 Flextime childcare vacations fitness center 0 Wellness programs 0
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