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This 4 page Class Notes was uploaded by Ilene Rowe II on Saturday October 3, 2015. The Class Notes belongs to MHR318 at California State Polytechnic University taught by CynthiaSherman in Fall. Since its upload, it has received 28 views. For similar materials see /class/218150/mhr318-california-state-polytechnic-university in Business, management at California State Polytechnic University.
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Date Created: 10/03/15
MHR 3 1806 Organizational Behavior Midterm Exam Review Winter Quarter 2011 Midterm Exam will be 50 questions 7 truefalse and multiple choice Chapter 1 7 Intro to OB What is organizational behavior What other disciplines are included in OB 0 Study of people s behaviors in organizations 0 Disciplines includes anthropology psychology sociology and also social science and political science What are models 0 Simpli ed views of reality What are dependent and independent variables 0 Dependent In uenced by independent variables outcomes 0 Independent Presumed causes What is organizational culture 0 Views and beliefs of the organization What are the functions of the management process 0 Planning 0 De ning goals 0 Organizing o Structuring 0 Leading o Instill enthusiasm o Controlling 0 Ensuring things go well What is the job of manager like according to the text 0 Take on many roles often interrupted What are the different roles of effective managers 0 Take on many roles often interrupted o Interpersonal skills Primer on Research Methods 0 Field Surveys 0 Field Experiments 0 Case Studies 0 Labratory What are dependent and independent variables 0 Dependent In uenced by independent variables outcomes 0 Independent Presumed causes What are the different kinds of studies one can use to research OB topics What are the de nitions of each 0 Field Surveys 0 Field Experiments 0 Case Studies 0 Labratory Page 1 Chapter 7 Teams in Organizations What is a group 0 Group of people that come together with complementary skills and hold each other accountable to achieve a common purpose What is an effective group What are the elements of an effective group 0 What is synergy o A group is worth more than the sum of all individuals Why are groups good for organizations 0 CompleX problems What are the potential bene ts for group members in a group 0 Happy to work with each other 0 Easier to nish tasks What is social loa ng How can it be diminished 0 Individuals work less hard when in a group 0 Make it so work is more reliant on one person Formal groups vs informal groups 0 What are the stages of group development What happens in each stage Forming I Identifying group and individual de ning task of group 2 Storming I High emotional tension 3 Norming I Team starts to come together 4 Performing I Able to deal with compleX tasks 5 Adjouming I Able to break up and move on Group and intergroup dynamics How do groups make decisions What is groupthink How does one avoid groupthink What is brainstorming Chapter 8 Teamwork and team Performance What is a team What are the characteristics of a high performing team How does one create a highperforming team 0 Task performance Quantity Quality Timeliness 0 Individual satisfaction positive experience 0 Team viability want to work with each other again What are the differences between homogeneous teams and heterogeneous teams What are the ve steps in the team building process 1 Problem or opportunity in team effectiveness 2 Data gathering and analysis 3 Planning for team improvements 4 Actions to improve team functioning 5 Evaluation of results What is the de nition of role and what are the role dynamics in a team What are norms What are some of the steps to positive norms Page 2 What is team cohesiveness What is a virtual team What are the problems with a virtual team what are the good aspects Chapter 2 Values Personality and Individual Differences What is culture What are the ve dimensions of Hofstede s culture framework What are values Allport groups them into siX major types of values 7 what are they and what areas do those siX major types cover What is value congruence What is personality What two main forces act together to determine one s personality What is selfesteem self ef cacy and selfconcept What is the Big Five What are the dimensions in the Big Five Upon whose research is the Myer s Briggs Type Indicator based What is stereotyping What are some common work stressors Demographics 7 age gender ethnicity 7 how do these impact the workforce What are aptitudes and abilities What is the difference Chapter 3 Emotions Attitudes and Job Satisfaction De nitions for affect emotion and mood o Affect range of feelings in forms of emotions and moods o Emotion is a strong positive or negative feeling intense not longlasting o Mood generalized positive and negative feelings or states of mind Emotional intelligence and the components of it o Able to identify how others and yourself feel and manage itX 0 Know the OB applications of emotions and moods What is an attitude and what are beliefs What is cognitive dissonance What is job satisfaction What are ve facets of job satisfaction How do performance rewards and job satisfaction relate to one another Is there more than one argument for this Chapter 4 Perception Attribution and Learning What is perception What are the common perceptual distortions Know the names and how to de ne What is attribution What are the kinds of attribution errors Learning Classical conditioning Operant conditioning Stimulus Know the different kinds of reinforcements positive and negative punishment and eXtinction What is social learning Chapter 5 Motivation Theories What is motivation Know the theories Needs Theories Page 3 Hierarchy of Needs 7 Maslow Acquired Needs McClelland Twofactor or hygiene 7 Herzberg Equity Theories Equity and social comparisons Equity and organizational justice 3 types of org justice Expectancy Theory 7 Vroom GoalSetting Theory Goal setting guidelines MBO Management by Objective Page 4
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