Operations Management TOM 301
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This 5 page Class Notes was uploaded by Hester Marquardt on Saturday October 3, 2015. The Class Notes belongs to TOM 301 at California State Polytechnic University taught by Yuanjie He in Fall. Since its upload, it has received 38 views. For similar materials see /class/218240/tom-301-california-state-polytechnic-university in Management Sciences And Information Technology at California State Polytechnic University.
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Date Created: 10/03/15
TOM 301 Operations Management Midterm Review Chapter 1 El What is operations management Value added process El What are the differences between production operations and service operations El What is the key to understand a process The tradeoffs Be able to explain the tradeoffs in a real world context Chapter 5 amp 8 El What is capacity El What is design capacity effective capacity actual output efficiency utilization I What is outsourcing I What is bottleneck operation I What is the difference between service location analysis and manufacturer location analysis revenue focus vs cost focus Chapter 3 Forecasting El General idea about forecasting stepsprocedure El Component of time series forecasting trend season etc El What is random variation a Time series forecasting techniques Computation Naive method I Smoothing technique MA weighted MA exponential Trend model I Seasonal model seasonal indexes El Evaluate forecasting models MAD and MSE Computation Chapter 9 and 10 Quality Management DDDDDUDDDD What is quality What are the dimensions of quality What is TQM What are the elements of TQM What are the quality costs Who is responsible for quality issues Explain employee empowerment What is six sigma Statistically ancl conceptually What are the tools for continuous improvement What are ISO 9000 and ISO 14000 What is statistical process control SPC How to do it Control charts mean chart R chart p chart and c chart Computation
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