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Chapter 5 - You Say It Best When You Say Nothing at All

by: KUMIKO Notetaker

Chapter 5 - You Say It Best When You Say Nothing at All G107

Marketplace > Republic Polytechnic > Social Science > G107 > Chapter 5 You Say It Best When You Say Nothing at All
KUMIKO Notetaker
Effective Communication
Walter Lim

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Hi guys! Hopefully my detailed note of lesson 5 is helpful for you!
Effective Communication
Walter Lim
Class Notes
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This 3 page Class Notes was uploaded by KUMIKO Notetaker on Sunday October 4, 2015. The Class Notes belongs to G107 at Republic Polytechnic taught by Walter Lim in Summer 2015. Since its upload, it has received 65 views. For similar materials see Effective Communication in Social Science at Republic Polytechnic.


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Date Created: 10/04/15
ghapter 5 You Say It Best When You Say Nothing at All Communication 0 Either verbal or nonverbal 7 of a message is sent through words the remaining 93 sent by non verbal expressions Verbal communication includes the spoken language Nonverbal communication involves communication that is transmitted through paralanguage kinesics facial expression and physical appearance Nonverbal communication 1 Paralanguage Nonverbal qualities and modi ers Use of fillers Cues in the way you speak 0 For examples tone of voice volume pitch loudness speed in exion enunciation and rhythm 2 Kinesics Body language Posture and personal space For examples gesture posture movements selfcon dence and energy levels 3 Facial expression Facial appearance Facial cues intentional or spontaneous For examples eye contact wrinkles muscle tone eye colour and lips 4 Physical appearance Dressing shape or colour of your hair Artifacts such as jewellery personal belongings and accessories Personal Space Intimate zone 16 inches or less 0 Personal zone 15ft to 4ft Social zone 4ft to 12ft Public zone more than 12ft What should you do 0 Do not assume that you can interpret a nonverbal cue accurately Check out your perception Increase awareness of your own nonverbal cues Glossary Congruent When our body language emphasizes our spoken words they are congruent with each other they match Gesture An unconscious movement or position that comes naturally Gestures communicate what we are thinking or feeling without our using words or even being aware of them lncongruent When our body language contradicts our spoken words they are incongruent they con ict and can cause a breakdown in communication Kinesics The study of body languagehow we use the movement of our bodies and faces to communicate Personal space An invisible bubble extending around us that we consider an extension of ourselves It has four Zones Public social personal and intimate Posture The overall position of the body Proxemics The study of how we use and regulate our personal space Signal A conscious movement intended to communicate a speci c message Unlike gestures we are aware of the signals we send and their correct interpretation often requires shared linguistic or cultural knowledge Practice Questions 1 The study of how we use the movement of our bodies and faces is called a Signals b Gestures c Kinesics d Paralanguage 2 The study of how we use our personal space is called a Congruent b Proxemics c Zone d lncongruent 2 If your words and body language match they are a Congruent b Proxemics c Zone d lncongruent 2 The word for how we hold our body is a Signals b Gestures c Kinesics d Paralanguage 2 Kinesics is the study of a Gestures b Eye contact c Facial expressions d All of the above 2 Gestures that con ict with the words they accompany are a Congruent b Proxemics c Zone d lncongruent 2 We usually break eye contact by a Looking up b Closing our eyes c Turning away d Looking down 2 The public zone of your personal space is a Within 16 inches b 112 to 4 feet c 4 to 12 feet d 12 feet or greater 2 The social zone of your personal space is a Within 16 inches b 112 to 4 feet c 4 to 12 feet d 12 feet or greater 2 The intimate zone of your personal space is a Within 16 inches b 112 to 4 feet c 4 to 12 feet d 12 feet or greater 2 The personal zone of your personal space is Within 16 inches 112 to 4 feet 4 to 12 feet 12 feet or greater QUEQ Learning Outcomes 1 Identify common nonverbal communication cues 2 Interpret nonverbal behaviour and explain how it aids or hinders communication 3 Demonstrate appropriate nonverbal behaviour as part of the presentation delivery Need answers Feel free to drop me an email 15043445 myrpedusg


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