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Chapters 7 and 8

by: Heidi Notetaker

Chapters 7 and 8 COMM 200-51

Heidi Notetaker
GPA 3.5
Business and Professional Communications
Candace Wells

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About this Document

This is the third week of notes! Hope this helps you :)
Business and Professional Communications
Candace Wells
Class Notes
business, communication, speech, hamilton
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This 6 page Class Notes was uploaded by Heidi Notetaker on Monday October 5, 2015. The Class Notes belongs to COMM 200-51 at University of Indianapolis taught by Candace Wells in Summer 2015. Since its upload, it has received 52 views. For similar materials see Business and Professional Communications in Business at University of Indianapolis.


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Date Created: 10/05/15
Communications 200 Chapter 7 and 8 Lecture Notes Employment Interviews Resumes should contain 0 Names and Contact Information 0 Education 0 Experience 0 Key Skills 0 Awards and Volunteer Work Two Resumes 1 Printed a PrettyFormatted 2 EMail a Unformatted b For uploading Where to find a job 1 Job Fair 2 Newspaper 3 Niche Board 4 Networking 7 Linked In Job Board Indeedcom Monstercom Career ServicesAlumni Services Before the Interview research the company and dress for the organization Protected Questions Questions an interviewer can t hire you based on 0 Disability 0 Marital Status 0 Military 0 Religion 0 Sex 0 Race 0 Age 0 Ethnicity September 17 Not Protected Drug Use Sexual Orientation is protected in some cities like Bloomington and Indianapolis Gender Identity Politics BoneFide Occupational Qualification BFOQ are the qualities employees are allowed to consider when deciding who to hire They relate to the ability to do the work It allows for the hiring of individuals based on race sex age and national origin if they are BFOQs It is an exception and complete defense to the Civil Rights Act of 1964 that protects employees from discrimination Interview Questions Open Questions Wide Variety Elaborating Ability Hypothetical o Imaginary Situations 0 When the interviewee is light on experience Situational 0 Real Situations Biased 0 Leading Questions the Interviewer leads you to the answer 0 Loaded Questions there is no good answer because both options are not good Closed Questions Short answers like yes or no No allowance for elaborating September 17 Textbook Notes Chapter 7 Types of Interviews 0 Counseling Interview 0 Find out about problems career or personal 0 Employment Interview 0 Exit Interview 0 Given at the end of a job when an employee is leaving 0 Careful listening is required 0 Grievance or Confrontation interview 0 Involves con icts and solutions such as solving disputes 0 Group Interview 0 Informational Interview 0 Finding or giving information o Interrogation Interview 0 Same as a police interrogation 0 Performance Review 0 Persuasive Interview 0 Convincing someone to buy a product 0 TelephoneSkype Interview 0 Good for collecting survey information and screen applicants for a job Interview Organization 0 Opening Phase 0 First impressions 0 Overall view 0 Motivate to get thoughtout answers 0 Question Response Phase 0 Closing Phase 0 Summary 0 Interviewee asks questions 0 Thanks Questions in an Interview 0 Types of Questions to Ask 0 Open Hypothetical Closed Direct Loaded Leading Third Person VerbalNonverbal Probes o How to Organize Questions 0 Funnel o InvertedFunnel o Hourglass 0 Diamond September 17 o Answering Questions Effectively 0 Keep calm don t rush don t be afraid to say you can t remember be attentive September 17 Textbook Notes Chapter 8 The Job Hunt 0 Investigate the Market 0 Network Newspaper ads Internet Boards Resume on LinkedIn 0 Locate Jobs of Interest 0 Create a Resume and then check it for mistakes 0 Conventional 39 Chronological I Functional 39 CombinationHybrid o Scannable 0 EMail 0 Web 0 Create a Cover Letter 0 Relate specifically to the company and person Preparing for the Interview 0 Be Positive 0 Communicate and Dress for the Job 0 Clothes fit well 0 Hands hair and nails are clean 0 Careful with perfumecologne 0 Right color and appropriate shoes Matched to your belt 0 Tie that isn t too shortappropriate jewelry 0 Prepare for different types of interviews 0 Plan answers to probably questions For technical jobs use the lingo associated with it Positive language Give examples or comparisons If they use humor you can too 0 Use positivity to describe weaknesses 0 Prepare questions for employer 0 What determines success 0 Why do you stay here 0 Follow up Send a Thank You Card 0000 Planning the Interview Interviewer 0 Learn about the applicant before the interview 0 Read the resume o Read the cover letter 0 Search them on Google September 17 0 Prepare the Environment 0 Free from distractions Phonecomputer 0 Organize the Interview Conducting the Interview 0 Keep questions lawful 0 Listen carefully


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