Week 6 Lecture Notes & Chapter Outlines(7-8)
Week 6 Lecture Notes & Chapter Outlines(7-8) COMS 2060
Popular in Communication in Interpersonal Relationships
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This 6 page Class Notes was uploaded by Emily Swanson on Monday October 5, 2015. The Class Notes belongs to COMS 2060 at Ohio University taught by Charee Thompson in Fall 2015. Since its upload, it has received 37 views. For similar materials see Communication in Interpersonal Relationships in Communication Studies at Ohio University.
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Date Created: 10/05/15
COMS 2060 Interpersonal Communication Week 6 Lecture Notesamp Chapter Outlines 78 Ch 8 Emotion929 Lecture Class m9 Lecture Notes 1 Emotions a Our body s response to any goalrelated event b Are different from moods feelings often prolonged that have no identi able causes 2 Characteristics of Emotions a Emotions are multidimensional i Physiological cognitive behavioral social and cultural b Emotions vary in valence and intensity i Positivenegative ii Strongweak c Emotions come in primary and secondary forms i Simple vs complex combinations d Sometimes emotions are metaemotions i Emotions about emotions Culture Displays Rules i Emotion labor Technology Emotional Contagion Sex and Gender Personality i Big Fivethree of a Agreeableness b Extroversion c Neuroticism k Emotional Intelligence 3 Emotions and Communication a Emotions are communication b Communication can be emotionalnonverba c Communication impacts emotion d Emotion impacts communication 4 Envy What amp Why a quotI want what you havequot b Why i Relevant ii Similar m NegaUve c Consequences of Envy i Degrades the other Tth ii Feel happy when they fail iii Negative selfimage iv Motivation 5 Jealousy What and Why a I perceive some is threatening my relationship itself andor its quality b Why i LoneHness ii Uniqueness iii Selfesteem iv Rules v Context Chapter 8 Outline 1 Emotion in Interpersonal Communication a An emotion is your body s reaction to any event that enhances or inhibits your goals b Three classes of emotion particularly relevant for interpersonal communication i Joyfulaffectionate emotions 1 Happiness 2 Love 3 Passion 4 liking ii Hostile emotions 1 Anger 2 Contempt 3 Disgust 4 Jealousy 5 envy iii Sadanxious emotions 1 Sadness 2 Depression 3 Grief 4 Fear 5 Social anxiety 2 The Nature of Emotion a Emotions have physiological cognitive social and behavioral components b Emotions vary in valence and intensity c Emotions come in primary and secondary forms d Emotions can be metaemotions 3 In uences on Emotional Experience and Expression a b People across cultures experience the same range of emotions Cultural practices and messages affect how those emotions are communicated Five Display Rules i Intensification ii Deintensification iii Simulation iv Inhibition v Masking Technology i Affects how we experience emotions and how we communicate them to others Emotional Contagion Effect 1 People have a tendency to mimic the emotional experiences and expressions of those around them Gender 1 Women and men differ in their tendencies to experience emotion but not in the intensity of their expedences 2 Women are more expressive than men 3 Androgynous adults are more emotionally expressive than masculine men or feminine women Three Characteristics of Personality 1 In uence the experience and expression of emotions a Agreeableness b Extroversion c Neuroticism Emotional Intelligence i Emotionally intelligent people are attuned to which emotions they are experiencing ii They use their emotions to make decisions and behaviors 4 Sharpening Your Emotional Communication Skills a Accurately identify emotions in yourself and others i Very important emotional communication skill b Reappraising negative emotions means changing the way you C think about the situation that cause the emotionscan lessen their negative effects Competent communicators accept responsibility for their own emotions instead of blaming others for how they feel d Although emotions motivate you toward particular behaviors you are not obligated to act on every emotion you experience COMS 2060 Interpersonal Communication Chapter 7 Listening 101 Lecture Notes Listening is a More than just hearing b A learned skill c Impacted by cultural expectations for verbal communication Six Stages of Listening a Hearing b Understanding c Remembering d Interpreting e Evaluating f Responding Types of Listening a Informational Listening b Critical Listening c Empathic Listening Barriers to Listening Noise Pseudo listeningselective attention Information overload Glazing overload Rebuttal tendency Being close minded Competitive interrupting Becoming a Better Listener a Information Listening i Separate what is and isn39t said ii Avoid con rmation bias iii Listen for substance more than style b Critical Listening i Be a skeptic ii Evaluate speaker39s credibility iii Understand probability c Empathic Listening i Listen nonjudgmentally ii Acknowledge feelings iii Communication support nonverbally TthQDO39QJ LO Chapter 7 Outline 1 The Nature of Listening a b c d Listening is the active process of making meaning out another person39s spoken message The ability to listen effectively is important to success in a variety of communicative contexts Listening is a learned skill that includes more than hearing Cultural differences in the directness of verbal communication affect expectations for listening 2 Ways of Listening a b Six Stages of Effective Listening i Hea ng ii Understanding iii Remembering iv Interpreting v Evaluating vi Responding People engage in informational listening critical listening and empathic listening in interpersonal communication 3 Common Barriers to Effective Listening a b Noise i Anything that distracts you from listening to what you wish to listen to Pseudo listening i uses feedback behaviors that make it seem as if you39re paying attention even when you aren39t Information Overload i Refers to the state of being overwhelmed by the large amount of information each of us takes in daily Glazing Over i Daydreaming during the time you aren39t spending listening Rebuttal Tendency i Tendency to debate a speaker39s point and formulate your reply while the speaker is still speaking Being Close Minded i Failing to listen to anything with which you disagree Competitive Listening i Some people engage in this in order to take control of the situation