Chapter 6 - What Are You Asking
Chapter 6 - What Are You Asking G107
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This 3 page Class Notes was uploaded by KUMIKO Notetaker on Thursday October 8, 2015. The Class Notes belongs to G107 at Republic Polytechnic taught by Walter Lim in Summer 2015. Since its upload, it has received 47 views. For similar materials see Effective Communication in Social Science at Republic Polytechnic.
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Date Created: 10/08/15
Chapter 6 What Are You Asking Interview Only ask one question at a time Ask openended questions Avoid too open questions Avoid closed questions Do not use leading questions Use your prior knowledge to include in your questions Confront with an opposing opinion Ask about concrete events experiences and examples Listen carefully and ask further questions It is best to think of an opening question and a nal question already before the interview Types of Questions A Openended broad category B Closeended broad category IOWU39lbUJNH Ambiguous Clarifying Doublebarreled Embarrassing Leading Probing Rhetorical De nition of Questions 1 2 3 l WNOWU39lh Openended encourage more responses Closeended seeking short speci c answers Ambiguous vaguely phrased opening up possibility for multiple interpretations Clarifying con rming the listener39s understanding Doublebarreled contains two parts in one question Embarrassing to cause awkwardness from respondent Leading suggesting desired answers Probing seeking additional information Rhetorical looks like a question but is not asked for effect used to express sender39s opinion Phrasing Questions LOWNOWU39lhUJNH Ambiguous quotdid you give her cat foodquot Openended quotwhat happened whyhowquot Closeended quotis it do youquot Clarifying quotdid you say that this wasquot Doublebarreled quothow do you feel about this and thatquot Embarrassing quotwhen did you last stealquot Leading quotof course you you said this didn39t youquot Probing quotwhat if do you thinkquot Rhetorical quotwhy this now why mequot Purposes of Questions To persuade and convince To obtain feedback To reveal different perspectives To express attitudes and opinions To obtainclarify information To provoke thought and re ection Crafting Questions 0 Be brief 0 Be objective 0 Be simple Be speci c Practice Questions 1 Identify which channel is most appropriate for asking the respective ques ons a quotAre you sorry for what you have donequot Sender Parent Receiver A tenyear old son a quotWhy are you so unhappyquot Sender A supervisor at work Receiver An employee Objective To show genuine interest in nding out the respondent39s feelings and proposing a solution a quotWhat does he meanquot Sender Your classmate Receiver You Objective To seek clari cation from a third party after an argument has taken place a quotAre you engagedquot Sender A potential client Receiver You Objective To seek information 1 When crafting survey questions it is always important to avoid questions such as quotDo you love eating pizza and spicy wingsquot Identify the reason for avoiding such a question a It is a rhetorical question b It is a doublebarrelled question c It is an openended question d It is a probing question 2 Which of the following questions is an example of a rhetorical question a quotWhat business is it of yoursquot b quotWho shall I say is callingquot C quotIs this happening soonquot d quotIs this the right way to walk towards the train stationquot 2 Sarah applied for a job as an accountant at ABC Bank During the interview she was asked a question that made her uncomfortable a Identify the question that was most likely to have caused this i How do you feel about all these nancial regulations ii You like working with numbers don39t you iii Are you unhappy with your current job iv How many years of nancial experience do you have b What was the main reason that Sarah could have been uncomfortable with the question identi ed in question a i It was a clarifying question ii It was a probing question iii It was an ambiguous question iv It was an embarrassing question 2 What is the different of the openended question and closeended question Learning Outcomes 1 Identify and describe the types of questions 2 Explain the link between question type and purpose 3 Craft a set of questions with clear objectives purpose Need answers Feel free to drop me an email 15043445 myrpedusg