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week 8

by: Tiarra Jensen
Tiarra Jensen
GPA 3.9
Professional and Career Development

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Professional and Career Development
Class Notes
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This 4 page Class Notes was uploaded by Tiarra Jensen on Saturday October 10, 2015. The Class Notes belongs to MQM 200 at Illinois State University taught by Lust in Summer 2015. Since its upload, it has received 12 views. For similar materials see Professional and Career Development in Human Development at Illinois State University.


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Date Created: 10/10/15
MQM 220 Business Organization and Management Teacher Heather J ia Note taker Tiarra Jensen tiiens1ilstuedu Week 8 Anything emphasized during class discussion will have a next to it These notes are meant to be partnered with the slides that Heather J ia provides on ReggieNet This is meant to be a study guide not an answer sheet however you can buy my earlier notes with the answers October 6 2015 Slides are available for print out on ReggieNet Today we reviewed for the test The test will mark our Midterm and will cover Chapters 6 7 8 9 and 10 There will be 10 questions per chapter and they will go in order by chapter Questions 110 chapter 6 1120 chapter 7 2130 chapter 8 3140 chapter 9 4150 chapter 10 Chapter 6 Decision criteria If given a scenario can you tell which decision step they re in Rationality assumes logic Know Maximizing vs Satisfising B ounded Rationality Programmed Rules policies and procedures vs Nonprogrammed Decisions unstructured problem Procedure vs policy vs rule There will be scenario questions about biases and errors Chapter 7 External vs Internal know the difference Structures of change People Structure and Technology Know which examples of change are which People and Technology are pretty straightforward so when in doubt go with Structure Resistance to change Steps Education and Communication is the most important step Coercion is the last resort with her examples we will need to know what method of change they are using Stress stressors know the difference Common Stressors know them which one is most difficult to reconcilesatisfy Answer Role of con ict Know Type A and Type B personalities 3 different manifestations of stress behavioral Physical Psychological Chapter 8 Why do managers plan There are 4 reasons given on the slide however Heather provides us with an extra answer which is inefficiencies become obvious through the planning process How do goals differentiate from plans Strategic Goals external These goals can be Strategic or Financial Financial Goals internal Stated Goals Real Goals Strategic Plans Top Management and Operational Plans Lower Management Shortterm Goals Vs Longterm Goals Specific Plans Vs Directional Plans Singleuse Plan Vs Standing Plan Chapter 9 Strategic Management similar to decision making process Mission Statement What are we in business to do SWOT SW Strengths and Weaknesses Internal OT Opportunities and Threats External 3 Types of Corporate Strategies Growth Stability Renewal Types of Growth Strategies Vertical Integration Forward and Backwards Horizontal Integration Grows by combining competitors Chapter 10 Planning comes first then leading and organizing and controlling is the last step before planning again Why is controlling important Control process range and variation Immediate corrective action Basic corrective action What is the basic measure of an organization Productivity and Organizational effectiveness What does benchmark mean Contemporary Issues Slide 17 EX Global Turmoil Review Employee Privacy Theft and violence If you review these then you should do great October 6 2015 Test Day Happy Studying


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