10/5 Nurs 212
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This 2 page Class Notes was uploaded by Elise Notetaker on Sunday October 11, 2015. The Class Notes belongs to Nurs 212 at Indiana University of Pennsylvania taught by Pamala o harra in Summer 2015. Since its upload, it has received 31 views. For similar materials see Nurse 212 in Nursing and Health Sciences at Indiana University of Pennsylvania.
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Date Created: 10/11/15
Communication Different cultures Keep personal biases to self because client will think you have an issue with them Learn about your clients culture and beliefs because it guides the care you will provide as a nurse and eases the communication process Use interpreters so you can communicate legally and morally When practicing therapeutic communication always come down to the clients level use openended questions provide tissue if the person is crying ect empathize don t sympathize When having conversation with a client control tone of voice show interest don t be task focused that you don t establish good communication grounds with patient When you approach a client to do an assignment establish guidelines and set limits For instance if the client wants to talk about football ask them if you can do XYZ and say that you have limited time and tell them they can finish the conversation later if the nurse is done doing her tasks by then Always use simple language when talking to a client Conversation skills 0 Always avoid slang 0 Be truthful if you promised a client ice cream make sure they get ice cream 0 Be open minded don t hold grudges if they offended you or if you have a bias 0 Facilitate convo at optimal times for instance bathing not physical therapy Listening skill 0 Sit and be conscious about body language also interpret what the patient is saying and doing at this time 0 Be alert and relaxed and make them feel at ease 0 Keep conversation natural 0 Indicate you are listening by maintaining appropriate body language and facial expressions 0 Always think before responding 0 Identify words the patient repeats or gestures 0 Maintain eye contactsubjective by culture 0 Silence can indicate anger or a thought process Touch has multiple meanings 0 Support 0 Punishment 0 Decreases loneliness o Frustration o Anger o Invasion of personal space o Reassurance Humor needs to be censored use your instincts about which client you can joke with and which one you can t Interview technique 0 Openended questions cant use yes or no response 0 Closed ended question yes or no response 0 Validating question confirm statements with clients 0 Clarifying question restate what client said 0 Reflective repeating what client said 0 Sequencing place order of events 0 Direct question go back on what client said earlier Show Empathyrespect and understanding Allow client to Describe feelings and situations Clarify expectations or goals with client Anticipate consequences nurse Communication blockers 0 Addressing client by nicknames ask what client prefers to be called 0 Failure to listen 0 Use of inappropriate questions and comments judgements and clich s 0 Change subject 0 False reassurance 0 Gossip and rumors Nurse is NEVER allowed to get informed consent from patient only doctor For hearing impaired clients be in line of vision use correct body language and signs find where ther hearing aid is if used Non English speaker use interpreter body language pictures family members environmental cues NEXT TEST 1019
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