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by: Jessica Lynn

MANA CH. 7 MANA 3318

Jessica Lynn

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About this Document

Chapter 7 Notes
Organization Behavior
Dr. Baldwin
Class Notes
25 ?




Popular in Organization Behavior

Popular in Business

This 6 page Class Notes was uploaded by Jessica Lynn on Monday March 21, 2016. The Class Notes belongs to MANA 3318 at University of Texas at Arlington taught by Dr. Baldwin in Spring 2016. Since its upload, it has received 8 views. For similar materials see Organization Behavior in Business at University of Texas at Arlington.


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Date Created: 03/21/16
Thursday, March 17, 2016 Chapter 7 Stress and Well-Being at Work - “Success and achievement are not guaranteed in life.” • agree or disagree? • how do you define success? - Stress • considered neutral; unconscious preparation to fight or flee that a person experiences when faced with any demand - Stressor • person or event that triggers the stress response - Distress (Strain) • adverse psychological, physical, behavioral, and organizational consequences that may arise as a result of stressful events - Four Approaches to Stress • Homeostatic/Medical - stress occurs when an external demand upsets an individual’s natural, steady- state balance • homeostasis - equilibrium The Psychophysiology of Stress In preparing to fight or flee, the body; 1 redirects blood to the brain and large-muscle groups; 2 increases alertness through improved vision, hearing, and other sensory processes; 3 releases glucose (blood sugar) and fatty acids into the bloodstream to sustain the body during the stressful event; and 4 suppresses the immune system as well as restorative and emergent processes (such as digestion). 1 Thursday, March 17, 2016 • Psychology - cognitive appraisal • individuals differ in their appraisal of events and people • what’s stressful for one, may not be stressful for another • perception and cognitive appraisal are important processes in determining what’s stressful - problem-focused coping • studnets preparing for an exam - emotion-focused coping • those who evaluate themselves as capable of handling their own lives Person-Environment Fit • - confusing and conflicting expectations in a social role create stress - a good person-environment fit occurs when one’s skills and abilities match a clearly defined set of role expectations - stress occurs when expectations are confusing or when they conflict with one’s skills • Psychoanalytic - discrepancy between the idealized self and the real-self image • idealized - what you want to be real-self image - what you really are • - the greater the difference = the greater the stress 2 Thursday, March 17, 2016 Table 7.1: Work and Nonword Demands - Eustress • positive stress - most of us can benefit from some level of stress - Distress • negative effects from stress - Organizational Distress • participative problems - include absenteeism, tardiness, strikes, work stoppages, and turnover • performance decrement - costs of resulting from poor quality or low quantity of production, grievances, and unscheduled machine downtime and repair 3 Thursday, March 17, 2016 • compensation award - organizational costs resulting from court awards for job distress - Organizational Stress Prevention • job redesign • goal-setting - reduces role ambiguity role negotiation • - reduces “hey, that’s my job” • costal support systems - we all want to feel appreciated - Individual Distress • medical illness - heart disease, strokes, headaches, backaches • behavioral problems - substance abuse, violence, accidents • work-related psychological disorders - depression, burnout, psychosomatic disorders • gender research - mentored to be more vulnerable to stress than disorders - women responding to stress is considered a strength - women on average live seven years longer than men - Type A Behavior Problems • competitiveness • time urgency • social status insecurities • aggression 4 Thursday, March 17, 2016 • hostility • quest or achievements - Personality Hardiness • Challenge VS. Threat - challenge is the conception of change as a stimulus to personal development, which leads to the welcome experience of new activities • Commitment VS. Alienation - commitment is an engagement with one’s environment that leads to the experience of actives as interesting and enjoyable • Control VS. Powerlessness - control is an ability to influence the processes and outcomes of events that leads to the experience of actives as personal choices - Transformational Coping • active process of maintaining ones perception of an event in order to reduce stress - Self-Reliance • healthy, secure, interdependent pattern of behavior related to how people form and maintain supportive attachments with others - Counter-Dependence • unhealthy, insecure, pattern of behavior that leads to separation in relationships with others - Over-Dependence • unhealthy, insecure pattern of behavior that leads to preoccupied attempts to achieve security through relationships - Preventive Stress Management organizational philosophy according to which people and organizations should take • joint responsibility for promoting health and preventing distress and strain - Primary Prevention • designed to reduce, modify, or eliminate the demand or stressor causing stress - Secondary Prevention • deigned to alter or modify the individual’s or organization’s response to a demand or stressor 5 Thursday, March 17, 2016 - Tertiary Prevention • designed to heal individual or organizational symptoms of distress or strain 6


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