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by: Jessica Lynn

MANA CH. 8 MANA 3318

Jessica Lynn

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About this Document

Chapter 8 Notes
Organization Behavior
Dr. Baldwin
Class Notes
25 ?




Popular in Organization Behavior

Popular in Business

This 4 page Class Notes was uploaded by Jessica Lynn on Monday March 21, 2016. The Class Notes belongs to MANA 3318 at University of Texas at Arlington taught by Dr. Baldwin in Spring 2016. Since its upload, it has received 18 views. For similar materials see Organization Behavior in Business at University of Texas at Arlington.


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Date Created: 03/21/16
Thursday, March 17, 2016 Chapter 8 Communication - Sociology is our main focus in this chapter. Figure 8.1: A Basic Interpersonal Communication Model - Communication • evoking of a shared or common meaning in another person - Interpersonal Communication • between two or more people in an organization - central to health and well-being at home and work all forms of communication are judged in two ways: information richness and data capacity 1 Thursday, March 17, 2016 Table 8.1: Communication Media: Information Richness and Data Capacity if you are a good communicator, you move up in the business world faster - Barriers to Communication • factors that distort, disrupt, or even halt successful communication - Physical Separation • physically in different locations causing you to not see nonverbal cues - Status Differences • the position of an individual in relation to another or others, especially in regard to social or professional standing • barrier to effective communication - Gender Differences men and women communicate differently • • women use a lot of hand signals and beat around the bush 2 Thursday, March 17, 2016 • men are straight forward and get to the point - Cultural Diversity • cultures communicate differently • Asians like to be really close and use eye-contact • Americans dislike close contact - Language symptoms and words used in meaningful communication • - Defensive Communication • aggressive, malevolent, passive, withdrawn - Non-defensive Communication • assertive, direct, powerful - Defensive Tactics • power play - used to control and manipulate others • labeling - used to portray someone as abnormal or deficient • misleading information - form of deception • hostile jokes - passive-aggressive defensive tactic - Nonverbal Communication • proxemic (territorial space) - Zone A - intimate; family (1 1/2-2ft)) - Zone B - personal; friends (4ft) - Zone C - social; coworkers (12ft) - Zone D - public; strangers (12ft+) • kinesics - body movement and posture • facial and eyes - emotions; reveals behavioral intentions; gives unintended clues • paralanguage - variations in speech 3 Thursday, March 17, 2016 - Information Communication Technology (ICT) • information databases • e-mail • voicemail • smartphone • video conferencing 4


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