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Business and Professional Communication

by: Dr. Nola Zulauf

Business and Professional Communication COM 3110

Marketplace > Florida International University > Communication > COM 3110 > Business and Professional Communication
Dr. Nola Zulauf
GPA 3.81


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Class Notes
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This 2 page Class Notes was uploaded by Dr. Nola Zulauf on Monday October 12, 2015. The Class Notes belongs to COM 3110 at Florida International University taught by Staff in Fall. Since its upload, it has received 45 views. For similar materials see /class/221798/com-3110-florida-international-university in Communication at Florida International University.


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Date Created: 10/12/15
Mid Term Exam Review Sheet COM 3110 Review all lecture notes webpage hand outs Speech Notes TIPS sheet persuasive speech outline etc and chapter readings The Mid Term will consist of multiple choice questions Read over all the questions before making your selection Lectures Speaker Apprehension Stage Fright Action Interaction and Transactional Models of Communication Noise Sender Receiver Channel Feedback Frame of Reference etc Persuasion Monroe39s Motivated Sequence 5 steps Aristotle s ethos pathos logos Credibility Ethics of Persuasion Three Types of Persuasive Speeches Characteristics of Small Groups Group Roles Task and Maintenance Relationship Forming Storming Norming Performing Three General Purposes for Speeches Inform Persuade Entertain Principal Modes of Speech Delivery Impromptu Made Up on the Spot Manuscript Read from Notes Memorized Delivered wordforword from memory EXtemporaneous Planned Practiced and Prepared 7 But delivered conversationally Note The EXtemporaneous Method is the preferred method in this class Content What you say Delivery How you say it Audience Analysis Being aware of your audience Environmental Analysis Being aware of your space and surroundings Appendix Read over pages 2733 1 The Process of Communication 1 113 Internal and External Functions 15 Formal Channels of Communication Downward ow Upward ow and Horizontal ow 2023 2 Four Phases of Team Development 4446 Typical Team and Group Roles 4647 5 The 3 X 3 Writing Process 136138 Prewriting Analyzing the Task 141 142 Anticipating the Audience 142 145 Adapting to the Task and Audience 145146 The quotYouquot View 145147 Simplifying Your Language 15 l Mid Term Exam Review Sheet 6 7 8 9 10 15 Page 2 COM 3110 The 3 X 3 Writing Process continued Writing Research Formal and Informal Methods 164166 Organizing Data Listing and Outlining 166 170 Organizing Ideas Into Patterns Direct and Indirect Patterns 171172 255256 Composing the First Draft 173178 Includes Sentences Emphasizing Important Ideas ActivePassive Voice Dangling and Misplaced Modi ers The 3 X 3 Writing Process continued Revising Developing Parallelism 197199 Checklist for Revising Messages 200 What to Watch for in Proofreading 201204 Organization of EMail Messages and Memos 220222 Tips for Formatting HardCopy Memos 226 Checklist for Writing Routine EMail Messages and Memos 236238 Strategies for Routine Letters 253258 Blending the Components of a Persuasive Message 302305 Compare to Monroe39s Motivated Sequence Being Persuasive but Ethical 305306 Organizing the Content Introduction Body Conclusion 506510 Building Audience Rapport 504505 Effective Imagery 510511 Nonverbal messages 511512 PowerPoint Presentations Tips for Preparing and Using Slides 519 Polishing Your Delivery and Following Up 520524 Checklist for Preparing and Organizing Oral Presentations 525526


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