Weekly Notes: Week 1 CMN 134 Interpersonal Communication by Professor Puckering
Weekly Notes: Week 1 CMN 134 Interpersonal Communication by Professor Puckering CMN 134
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This 7 page Class Notes was uploaded by Brittney Bui on Monday October 12, 2015. The Class Notes belongs to CMN 134 at University of California - Davis taught by Professor Puckering in Summer 2015. Since its upload, it has received 39 views. For similar materials see Interpersonal Communication in Communication Studies at University of California - Davis.
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Date Created: 10/12/15
Lecture 1 Tues 929 C Puckering CMN 134 Interpersonal Communication Why It s So Important Pader Studv Every time people got paged they would have to write down who the person contacting them was This showed how much human interaction individuals encountered on a day today basis 0 75 teens and 105 adults I paged every 2 hours in 1 week 0 Teens were in the presence of others 74 of the time Belondind HVDothesis we psychologically need to have quality relationships because connecting with others is part of human behavior 0 Certain criteria need to be fulfilled o Frequent Must interact on a regular basis 0 Affectiver pleasant Interactions must make you feel better than worse 0 Marked by stability You can count on the other person and your relationship with them 0 Demonstrate affective concern It must be mutual What happens if the drive of belonging is not satisfied gt 81 studies social support is related to physical health More social support Better health 0 What happens when we reject people 0 Increase in aggressiveness o Decrease in helping others 0 Emotional distress 0 Reduced sensitivity to pain 0 Emotional insensitivity that hampers empathy Study Success in the Workplace We do NOT relate and then talk but we relate IN talk Interpersonal Communication gt Technical Knowledge 12 Tvoes of Relationships Degrees of depth of closeness 1 Role Relationships 0 Behavioral Interdependence Goalsbased approach you want to get something you want out of your relationship with someone 2 Ex Persuading someone to bake a cake with you or watch a movie with you Interpersonal Relationships 0 Mutual Influence 0 Both people are trying to shape how the other person views them 0 Unique interaction patterns 0 Ex Inside jokes making fun of them 3 Close Relationships 0 Emotional Attachment o If they were to leave there would be a hole in your heart 0 Need Fulfillment o lrreplaceability Social Skills Communication Competence I Social Skills are goaldirected actions in interpersonal contexts that are learnable repeatable get it right more than once and variable in their quality Quality Effectiveness degree to which actions have succeeded in their intention or in achieving preferred goals Approoriateness degree to which actions fit or are considered legitimate in the context Ex Asking your boss for a raise You must know the appropriate circumstances and methods to ask himher Impact of Social Skills Because social support is related to physical health these are the significant predictors of social skills General health Depression LoneHness Ratings of physical attractiveness Relational Satisfaction MetaAnalvsis when a researcher gathers ALL studies in one topic area into 1 giant study MetaAnalysis Social Skills and Communication Correlation of Behavior Behavior w Social Skill Latency amount of awkward silence 33 Gazeeye contact 35 Smiles 25 Gestures 45 Head Movements 24 Nonverbal Adaptors ex fidgeting 18 Volume how low or soft you speak 31 Talk Time who is talking more 35 Questions 41 Compliments 41 Verbal Minimal Encourages ex tell me more 22 Limitation the study does NOT consider additive effects When we start combining these behaviors how communicatively competent are we Flaw This study only looks at these behaviors INDIVIDUALLY Communication Competence Component Model Motivation is an individual s approach or avoidance orientation in various social s ua ons Goals 0 Something to push you to engage in communication 0 Ex Borrow money build relationships SelfEfficacv o The feelingperception to engage to desire to be good at communicating 0 You can do it 0 Sometimes you can have m but NOT selfefficacy Knowledge is information about how to communicatebehave Larde Repertoire 0 Multiple options available to accomplish your goal 0 Ex Conflict resolution if you re knowledgeable there are many ways to accomplish the same thing 0 Selection Criteria 0 You have to know how to choose the best option 0 Ex Let roommate have her way because it s a better outcome I Skill is having the ability to implementperform the behavior 1 Adaptability o The ability to change behaviors amp goals to meet the needs of the interaction Ex Talking to a friend vs talking to a professor 0 Social Experience The more situations you re in the more you learn 0 Social Composure To stay calm in new situations to observe notice and adjust not panic know how to read others verbal and nonverbal cues 0 Social Confirmation The ability to observe how they are trying to present themselves and recognizing it Focused on the individual 0 Appropriate Disclosure Sometimes you need to share a lot sometimes you do not Need to know when to share what You can read situations well enough to see how much to expose o Wit Good sense of humor appreciatecreate 2 Conversational Involvement o The cognitive involvement that is demonstrated through verbal and nonverbal behaviors 3 Conversational Management 0 How communicators regulate their interactions 0 The Flow to keep the conversation going 4 Empathy 0 Ability to demonstrate to your conversational partner that you understand hisher situation 0 Empathy feeling with people VS Sympathy dismissive 0 Ex Wow I m sorry What can I do to help 0 Still about them NOT about you Do not make it your story 5 Effectiveness o Achieving your objectives without jeopardizing other important secondary goals Primary Goals 0 Ex Boss gives you a raise Secondary Goals 0 Ex Still want to have a good relationship with boss while getting what I want do not want to damage relationship in process of asking for a raise 6 Appropriateness o Upholding the expectations for a given situation Are there times when it might be more competent to be incompetent YES Ex When someone is being inappropriate to you Lecture 2 Thurs 101 C Puckering CMN 134 Perception in Interpersonal Communication People only see what they are prepared to see Everyone sees a maple leaf differently Tree source of life 0 Photographer art 0 Street cleaner trash 0 Insect food 0 Adam amp Eve underwear Canadians symbol Perception the process by which you filter and interpret what your senses tell you in order to create a meaningful picture of the world 1 Our perceptions are anchored in our own experiences your experiences in life shape your perception 2 Perception is an incomplete version of reality never 100 accurate Process of Perception 1 Selection a Selective Attention you attend to things that you anticipate will fulfill your needs and you filter out the rest b Selective Exposure preference for messages that will confirm beliefs Ex You think that nobody wants to be your friend You go to a party and someone does not say hi to you maybe because they did not see or hear you which will confirm your beliefs that no one wants to befriend you c Selective Retention recall things that reinforce our thinking and forget things we find objectionable 2 Organize we like to organize our information Ex PEMDAS a Proximity b Closure if you expect something to be there and it is not you fill it in c Schemata mental templates or structures 3 InterpretEvaluate a Age b Culture c Religion d Past Experiences e MoodEmotional State 4 Memory stored perceptions and their interpretationsevaluations for later recall Our memory is very flawed Coonitive Schemata the knowledge structures that people develop over the course of their lifetimes that help them interpret remember and organize new information 1 SelfSchemata selfperceptions self view which we work hard to maintain 0 Characteristics 0 We want to confirm our selfviews 0 Chronic View of Sel l we like to hang onto the sense of who we think we are 0 Develop via interpersonal communication 0 In part it s based on the degree to which others accept our reflections of self 0 We don t see things as they are we see things as we are 0 Effect on the perception process 0 Influences what goals we set amp whether or not we pursue them 0 Affects relationship choices 0 Influences how we interpret others behaviors 2 Event Schemata scripts that help us recognize the typical ways in which sequence of actions tends to unfold Ex On your first day of class you expect the professor to go over the syllabus and let students out early But when the professor lectures on the first day of class you question your event schemata 3 Role Schemata information about behavior based on social categories Stereotypes 0 Categorydriven 0 Characteristics 0 Common way to make sense of people amp objects 0 Partial and sometimes incorrect Ex When a Chinese student is not good at math 0 Can hurt our ability to communicate with others 0 Effect on Perception Process 0 When people act outside our stereotype i Won t notice behavior ii If you do pay attention you try to make it fit 4 Person Schemata reflect on people s understanding of others Schemata you have for specific people and for types of people Individuallydriven Ex When a close friend surprises you with their personality Characteristics 0 Influenced by things other than the person 0 Fairly stable 0 lndividuating information Can change person construct Can change role schemata Effect of Perception Process 0 Helps us figure people out 0 Can be incorrect Interpersonal Expectancies SelfFulfilling Prophecy Pygmalion Effect a false definition of the situation evoking a new behavior which makes the originally false conception come true the individual s reaction is governed by their perception of the situation Ex Waking up thinking today is going to be a bad day will alter your mood and decisionmaking so it will become a bad day