INTR OPERATIONS MGT
INTR OPERATIONS MGT ISDS 3115
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This 10 page Class Notes was uploaded by Velma Toy on Tuesday October 13, 2015. The Class Notes belongs to ISDS 3115 at Louisiana State University taught by Jamison Day in Fall. Since its upload, it has received 30 views. For similar materials see /class/222499/isds-3115-louisiana-state-university in Info Systems & Decision Sciences at Louisiana State University.
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Date Created: 10/13/15
ISDS 3115 Introduction to Operations Management Syllabus Spring 2011 Section 3 Classes meet TH 9001030am at Lockett 0015 INSTRUCTOR Dr Jamison Day Prof Day OFFICE HOURS TH 1045 7 1145am OFFICE P Taylor Hall 3183 and by appointment PHONE 8123204009 Email jamisondaylsuedu PREREQUISITE ISDS 2001 Required material to bu I Online course material and textbook can be purchased in the Union bookstore or online Each student must purchase a myomlabTM code to participate in class myomlabTM is an online hom ework tutorial and assessment system that accompanies your Pearson Education textbook myomlabTM includes the access to the electronic textbook Printed textbooks HeizerRender Operations Management 10e are also available in different forms Please read the details posted on Moodle 9 General Info Little eld Technologies online game access code can be purchased also at the Union bookstore or online Each student must purchase a code to participate in the team projects Please read the details posted on Moodle 9 General Info This is a largely webbased class all materials instruction homework quizzes and help functions are either on Moodle or on myomlabTM There will be several consultation and review classes to prepare for the quizzes and exams Different Moodle Forums are available for consultations and online QA It is your responsibility to follow and download the online information The 3 tests are taken electronically in the Test Center You need to sign up for the tests Please read the details posted on Moodle 9 General Info myomlabTM provides students with a personalized interactive learning environment where they can learn at their own pace and measure their progress myomlab s homework and quiz questions are correlated to the textbook and they are generated algorithmically to give students unlimited opportunity for practice and mastery Questions include learning aids for extra help at pointofuse and they offer helpful feedback when students enter incorrect answers The homework system includes guided solutions and multimedia learning aids to give students several help options myomlab s study plan helps students monitor their own progress letting them see at a glance exactly which topics they need to practice myomlab generates a personalized study plan for each student based on his or her test results and the study plan links directly to interactive tutorial exercises for topics the student hasn39t yet mastered Students can regenerate these exercises with new values for unlimited practice and the exercises include guided solutions and multimedia learning aids to give students the extra help they nee Course Objectives I To familiarize the student with the general problems and concepts of operations management in production and service how they relate to one another and to the other functional areas of an organization I To work in groups on webbased business games to compete against other groups and explain the decisions connected to the course material I To enable the student to appropriately and correctly use basic quantitative techniques and interpret their managerial consequences Assessment I A ten point grading scale will be used 90 100 A 80 8999 B 707999 C etc I There will be 3 exams the 3 exam is given during the final exam week Exams are multiple choice format About 60 of the questions will be conceptual and 40 numerical problems I The two group assignments are two independent phases of a web based game Before the game a strategy writeup has to be submitted and then a 56 day continuous web game is played I There will be individual homework assignments based on numerical problems You may use all of the online help features guided solutions and multimedia learning aids of the myom lab system so it provides an excellent learning and quiztest preparation tool There will be multiple attempts with different data sets and only your best attempt counts There will be quizzes to be taken at home They will have conceptual questions similar to the tests Here the online tools of myomlab are not available but other materials can be used There will be limited time but multiple attempts will be allowed and the best counts The questions are randomly selected for the different attempts A student who misses an exam has one week to provide an excuse If the excuse is approved a makeup exam will be given before final exam week to take the place of the missed exam Students suspected of cheating or violating any academic policies in the LSU Code of Student Conduct will be turned in to the Dean of Students This includes assignments If you are a student receiving extra test time through the Office of Disability Services it is your responsibility to make your instructor aware of this as soon as possible so that arrangements can be made in our testing system Please be prepared to show documentation from the Office of Disability Services ISDS 3115 Assignment Policies Due dates I Homework turned in online is to be turned in Tuesday at midnight for full credit I Homework turned in between Wednesday and Sunday at midnight is reduced by 15 I Quizzes taken online are due Sunday at midnight I No late assignments will be accepted Academic Dishonesty There will be no emailing homework or in any other way sharing homework Students found sharing homework will be referred to the Dean of Students Office To help another student you may show them your work but not give them your work You may also explain how you accomplished a task Giving to andor receiving work from another student is considered cheating Course Outline Productivity Business HW Ch 1 HW Ch 4 HW Ch 56 TuesdayThursday HW Ch 12 TuesdayThursday Ch 6567S7D9 MondayThursday The above schedule is subject to change Registerfor exams at the Testing Center httg39www caelsu edudetault asg Operations management 0 Production is the creation of goods and services 0 Operation Management OM Essential Functions 0 Marketing generates demand 0 ProductionOperations creates the product 0 FinanceAccounting tracks how well the organization is doing pays bills collects the money I Organizational Chart 0 Airline Figure 11B I Why study OM O OM is one of the 3 major functions of any organization want to study how people organize themselves for product enterprise 0 Want and need to know how goods and services are produced 0 We want to understand what operations managers do 0 OM is such a cotly part of an organization Options for Increasing Contribution Table 11 0 When reducing cost you basically get 100 of that back profithot the case in finance and sales costs What OM Managers do 0 Planning Organizing Staffing Leading Controlling 10 critical decisions 0 10 decisions areas know them table 12 I Certifications O O O O O APICS O ASQ O ISM O PMI O CSCMP u The Heritage of OM 0 Division of Labor Adam Smith amp Charles Babbage O Standardized Parts Whitney 0 Scientific Management Taylor 0 Coordinated Assembly Line FordSorehson O Gahtt Charts Gahtt 0 Motion Study Frank and Lillian Gilbreth 0 Quality Control Shewhartamp Deming I Demihg39s notion is to drive variation out of the systemmake everything similar like toyota engine parts New Challenges in OM 111 0 From Local or national focus gt Global focus 0 Batch Shipments gt 0 Read up on Apple products Characteristics of Goods 0 Tangible Products 0 Consistent product definition 0 Characteristics of a Service 0 Intangible products 0 Produced and consumed at the same time 0 Often unique 0 Goods and Services 114 Manufacturing and Service Employment Figure 14 A Manufacturing Employment and Production Figure 14 B New trends in OM 0 Ethics 0 Global focus 0 Environmentally sensitive production 0 Rapid production Productivity Challenge 0 Productivity is the ratio of outputs goods and services 0 Know the formula for it Service Productivity 0 Typically labor intensive 0 Frequently focused on unique individual attributes and desires O Often an intellectual task performed by individuals 0 Ethics and Social Responsibility 0 Challenges for Operations Managers Developing and producing safe quality products Maintaining a clean environment I Providing a safe workplace Honoring stakeholder commitments CHAPTER 2 Growth of World Trade Figure 21 Reasons to Globalize 1 Reduce costs labor taxes tariffs 2mprove supply chain 3Provide better goods and services 4Understand markets 5Learn to improve Cultural and Ethical Issues 0 Cultures can be quite different 0 Attitudes can be quite different towards I Punctuality Lunch breaks I Environment I Intellectual property Thievery Bribery Child Labor Companies want to Consider MANY THINGS Developing Missions and Strategies 0 Mission I Where are you going I Organizations purpose for being Answers quotWhat do we providequot I Strategic Process Figure 22 0 Organizations Mission Functional area Missions I Marketing I Operations I FinanceAccounting Sample Missions Figure 24 0 Sample Company Missions 0 Sample OM Missions Strategy 0 Action plan to achieve mission 0 Functional areas have strategies 0 Strategies for Competitive Advantage O Differentiation better or at least different 0 Cost leadership cheaper 0 Response rapid response OM39s Contribution to Strategy Figure 24 10 Strategic OM Decisions Figure Key Success Factors Figure 27 Process Design 215 Product Life Cycle Figure 25 0 Dell Example 0 Introduction gt Growth gt Maturity gt Decline Strategy Development Process Figure 26 O Analyze Environment 0 Determine corporate mission 0 Strategy Development and Implementation 0 Identify key success factors 0 Build and staff organization 0 Integrate OM with other activities SWOT Analysis 0 Strengths O Weaknesses 0 Opportunities 0 Threats 4 International Operation Strategies Figure 29 0 Global Strategy 0 International Strategy 0 Multidomestic Strategy 0 Transnational strategy 1272011 CH 3 Project Management Project Characteristics Examples 0 Building construction 0 Research Management of Projects 0 Planning 0 Scheduling O Controlling Project Management Activities 0 Look at slide Project Organization 0 Often temporary structure 0 Uses specialists O Headed by project manager I Coordinates activities Monitors schedule and costs 0 Permanent structure called 39matrix organization39 Project Organization Works Best When 0 Specific goal and deadline 0 Job is unique unfamiliar 0 Includes complex interrelated tasks requiring specialized skills 0 Project is temporary Matrix organization 0 Image talking about bosses Role of Project Manager Ethical Issues 0 Very serious stuff I 14 Project scheduling O Sequencing activities and 0 What can I manage closely and which can I let slide slack time Gantt Chart 0 Time at which different activities should take place but doesn t show you the relationship of activities in terms of Service for a Delta Jet PERT and CPM O CPM has fixed estimates of time 0 PERT has Six Steps PERT amp CPM o 5 Questions that PERT and CPM answer 0 When can I get it done 0 What do I want to watch so the project doesn t get off schedule 0 What DON T I need to watch quot quot 0 What is probability it will get done on time 0 18 A comparison of AON and ADA Network Conventions Advantages of PERTCPM 0 Straight forward concept 0 Need formal methodology when doing complex projects 0 Relationships managed by networks 0 Project documentation and graphics 0 Applicable to wide variety Limitations of PERTCPM 0 Have to clearly define the project to use this stuff 0 Tough to manage a project without knowing where its going EX Microsoft table top 0 2 3 4 ISDS 3115 Exam 1 Formula Sheet All Sections Productivity Units produced Input used ES Max EF of all immediate predecessors EF ES 4 Activity time LF Min LS of all immediate following activities LS LF Activity time Slack LS ES or Slack LF EF Expected time t a 4 4m b6 Variance of times v b a6z Project variance 2 2variances of activities on critical path Project standard deviation 5 Iquot Project variance 2 due date expected date of completionjJp Crash cost per period Crash cost Normal cost Normal time Crash time Moving Average Z demand in previous n periods n Weighted Moving Average Z weightfor period n x demand in period n 2 weights Exponential Smoothing F F1 Ac 1 Fr1 Forecast error Actual demand Forecast value A F MAD 2 Actual Forecast n MSE 2 Forecast Errorsz n MAPE 1 looActual ForecastIActual n ISDS 3115 Exam 1 Formu a Sheet AH Sections Equatians ta calculate the Iegressian variables y a bx b ny n Y y 2x2 n2 a 7 b I 2 Standard fun a the Estimate S Lani n nxxyExzy Carrelatian Cae icient r VINE EXFIIII39VZY2 2102 Cae cient a Determinatian 1 Tracking Signal RSFE MAD
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