INTO LEADERSHIP DEV
INTO LEADERSHIP DEV HRE 2723
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This 103 page Class Notes was uploaded by Ona Shields on Tuesday October 13, 2015. The Class Notes belongs to HRE 2723 at Louisiana State University taught by E. Holton in Fall. Since its upload, it has received 11 views. For similar materials see /class/222506/hre-2723-louisiana-state-university in Human Resource Education at Louisiana State University.
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Date Created: 10/13/15
Week 2 Leadership Videos 0 What is leadership Focus on using these videos to come up with personal definition ofwhat leadership is 0 Video 1 Michael G Foster School of Business 0 O O O O O O O O 0 It all starts with Knowledge passion and respect You have tohave knowledge ofwhat your talking about in order to lead you have to have a passion for what your talking about in order to lead but it all starts with respect Leadership is about empowering others to be better than they think they can be Creating trust within your group to allow people to do things they have never done before Leadership is motivating a person to maximize their ability to achieve common goal Puttinga vision on a table and assembling a team to grasp and execute a vision from their expertise Your goal is to bring the idea and the people together and then get out ofthe way and let them handle the rest A leader is a person who can combine others make the tough decisions and take responsibility for the group Leadership is about taking the reigns and jumping in to do what needs to be done Carefully evaluate situations and make sure to look at the longterm consequences Requires a longrange view ofwhat success looks like combined with the ability to persevere in the face of change and adversity Leaders shouldn39t focus only on shortterm goal Being generous giving credit and never forget where you came from Leadership is first learning to lead oneself learning what your goals are what your values arelearning what you want to leave behind and whatyou want to be known for when you39re gone Leadership is a culture Everyone should be leading together rather than just one person leading the group 0 Video 2 Lou Holtz Kent State 0 Leadership is a combination of five things I 1 you need to have a vision of where you are going to take your organization I 2 You need to have a plan ofhow you are going to get there I 3 You have to lead by example I 4 You have to hold people accountable I 5 You have to make sure everyone in the organization holds the same core values 0 Holtz learned a lot about leadership by being a part ofa fraternity in college Family means you share the same core values Show people you care be accountable and make good decisions 0 Four things to remember 0 Put fourth good effort and be actively involved You only get out of something what you put into it 0 Get to know members of not only your group but members of other groups with the same values and goals For Holtz it was members ofthe same fraternity at other schools 0 Get involved and contribute to your organization contribute time effort your talents ect 0 Make sure you don39t do anything that you wouldn39t want your grandmother to find out about Always do the right thing 0 Thank the people that help you along the way You can39t pay them back but you can pay forward and help the new generations of members coming up Video 3 Desmond Tutu You want a leader who is also a servant The leader is someone who is not in it for his own aggrandizement He leads on behalf of and for the sake ofquot A great leader will show that they are a leader for the sake oflead by suffering You are not one who is seeking self glorification or who wants to feather his nest A great characteristic of a leader is when you do something sacrificial for the sake of those thatthey are serving and those who are suffering Dahlia lama mother Theresa Martin Luther King ect The leader is someone who is inspiring and inspires his followers The leader encapsulates and represents the aspirations ofthe people someone who can inspire Video 4 Finding the passion to lead As the world becomes more complex and dangerous we long for truly distinguished leaders who deserve our respect and loyalty We need to look inside to find leadership we need Bill George Leadership is not about advancing to the top its about serving the people you work with and empowering people to lead You learn much more from your failures in life and your sorrows and the triumphs that come after the tragedies The more sorrow that carves into your being the more joy you can contain Failures give you the opportunity to work on your own development You need to love your job find a place where you can really make a difference Need to be somewhere that appreciates who you are Leadership is not about quotIquot but about we Leadership is not always about leading from the front but from the rear Take passion from a bad experience and use it to make a difference Ellen Breyer Father died when she was young of alcoholism She went to Hazelden and it was a healing experience She met the people that lead her to the position that she is in today Mike Sweeney He had cancer at 28 He had to think about new things like mortality The things that used to be important were personal success and he wanted to find his way in the world His cancer made him think about life in a new way Wanted an integrated life be the same way no matter where you are or who you are with same morals and principles when he was at work as he does when he is at home He wanted a sharing of success among all aspects of his life and all ofthe people in it Need to have the same values in all aspects oflife Manny VillafanaHe went out on a limb when he took his job Do things even when people say you can39t You have to have beliefin yourself to pursue your dreams He is Puerto Rican He joined the boys club ofAmerica which encouraged him to stay straight He wasn39t able to go to college but had the ability to learn really well He was hired by Medtronic to be in sales He helped established the first plant in Latin America Boss wanted him to come to Minneapolis for a meeting At the meeting his boss brought in all of this reps from other countries and asked him to give a speech on how to sell Sells pacemakers It became evident that they needed to be made better He made a new pacemaker that has been running for 35 years Pacemakers are now smaller in size and longer in life A doctor approached him to make a better heart valve He went on to establish a company called St Jude medical Martha Goldberg Aronson Vice president of Medtronic She graduated business school Her mentor encouraged her to get a differentjob to hopefully be in a manager position one day She needed to learn how to deal with various issues She was in charge of catheters They ran into a quality issue with the product She went into her boss to tell her they weren39t going to sell the batch of catheters even though it meant a financial loss Her boss thought it was a great decision and she would have to make many tough decisions You have to make hard choices in business and you need to gain these experiences for yourself Think of your products in terms ofyour own family would you let your family use the product You want to be at a business that shares your same values Steve Rothschild executive at general mills Decided to take a break from his company Became executive president onoplait yogurt Felt like the middleman and missed being a decision maker He wanted something more out oflife and knew that he needed to make a big change He took a year off and decided to become a better husband and father be more supportive and become a better listener He later decided he wanted to help those in poverty and do something bigger with his life Started twin cities rise Give up one life style and let go ofit in order to experience something new It39s much harder for some people to make a huge lifestyle change and let go oftheir other lifestyle especially those in poverty because it is such a huge risk Ritha Clark King She is the president of General Mills foundation The sisters at church and the people in the community kept an eye on her and encouraged her to overcome unjust barriers put on black people in the community She lived in a very impoverished community with no hope to succeed against the odds Discrimination and segregation were sanctioned by law Stereotypes required extra energy to overcome to keep selfimage She was labeled as smart in school and her teacher would tell people in the community Smart children were assigned to help slower children Community started encouraging them to work harder so that they could get out and go to college and start a new life She believed this could happen for her She had a large family network Went to college in Georgia and worked all throughout school She used her hidden assets to get through hard times She was smart a hard worker and had humility She had to work through poverty and also through race and gender discrimination at school She worked as a maid for years in New York during the summers between semesters at school She had to push the barriers and she did things that black women were not supposed to do This gave her the opportunity to getjob positions which allowed her to lead the change Her first thirty years in the crucible made her the person that she is and taught her not to complain but accept your fate and figure out how to change it She learned how to use her hidden assets to get where she wanted Doug Baker CEO of Ecolab There was a crisis in his business He got promoted to a high position and decided he wanted 360 feedbacks on all employees and that he was going to go first It was alarming for him because his employees thought he was always acting as the smartest guy in the room he was unapproachable ect He felt like it made him see himself at his worst and it resonated He told his employees that he understood and that he needed them to help him change and to push him to be better There was a McDonalds crisis He realized that it was about the customers and not about him He needed to help McDonalds because it was the right thing to do for the people He needed to think about others and not just how it wouldn39t affect him ifthey lost McDonalds The fight is for the people you are fighting for their jobs You need to create the right environment for people who count on their jobsit s not about you You need to create the right environment for people to enrich their lives become all they can be and to push and grow Student Leadership Challenge by James Kouzes and Barry Posner The five practices and 10 commitments of Leadership 0 Model the Way 0 1 Clarify values by finding your voice and affirming shared ideals o 2 Set the example by aligning actions and shared values 0 Inspire a shared vision 0 3 Envisioning the future by imagining exciting and ennobling possibilities o 4 Enlist others in a common vision by appealing to shared aspirations 0 Challenge the process 0 5 Search for opportunities by seizing the initiative and by looking outward for innovative ways to improve 0 6 Experiment and take risks by constantly generating small wins and learning from experience 0 Enable others to act 0 7 Foster collaboration by building trust and facilitating relationships 0 8 Strengthen others by increasing selfdevelopment and developing competence 0 Encourage the heart 0 9 Recognize contributions by showing appreciation for individual excellence o 10 Celebrate the values and victories by creating a spirit of community Chapters 1 and 2 student leadership challenge The student leadership challenge is about how student leaders mobilize others to want to get extraordinary things done in organizations They transform values into actions visions into realities obstacles into innovations separateness into solidarity and risks into rewards Leadership creates climate in which challenging opportunities are turned into remarkable success The abundance of challenges is not an issue it is how you respond to them that matter The most significant contributions that a leader can make are not to today s issues but to longterm development ofpeople communities and institutions Leaders should look at the future Leadership is a journey not a destination and the conclusion ofa successful endeavor is simply the beginning point for the next adventure Leadership development is selfdevelopment Myth a leader is something you find only at the highest levels of organizations and society Leadership is not inherited it is an identifiable set of skills that are available to everyone Excellence in anything whether it is leadership music sports or academics requires discipline practice quotPersonal bests are experiences in which individuals in their own estimation set their individual leadership standards of excellence Though each leader is a unique individual there are shared patterns to the practice ofleadership A dangerous and irresponsible myth about leadership is that only a handful ofpeople reserve the magical ability to be a leader It is who you are and what you do that matters The five practices of exemplary leadership it can be found everywhere you look When getting extraordinary things done in organizations student leaders engage in these five practices of exemplary leadership 1 Model the way 2 Inspire a shared vision 3 Challenge the process 4 Enable others to act 5 Encourage the heart Leadership is not about personality it s about behavior Model the way titles are granted but it is your behavior that wins you respect quotLeadership is mostly the model you provide for your peers in how you behave Neil Kucera He worked with a group of at risk adolescents didn t tell them how to behave but showed them how to behave as an example and it was contagious You have to be a model of the behavior you expect from others To do this you must be clear about guiding principles clarify values and standards Dig deep inside to figure out your values and then clearly and distinctly give voice to them Leaders need to stick up for their beliefs but it is not just the leaders beliefs and values that are important because they speak on behalf of their community therefore it is important to build agreement around common principles and ideals Never ask something ofyour teammates that you would not be willing to do yourself Actions speak louder than words more important to show people rather than tell them what to do Personalbest projects are all distinguished by relentless effort steadfastness competence and attention to detail Model the way is about earning the right and the respect to lead through direct involvement and action Inspire a shared vision a dream or a vision is the force that invents the future Leaders inspire a shared vision Inspire others to envision their success and give them and image ofwhat you would like this injects drive and determination into those around you Leaders must enlist others in a common vision A person with no constituents is not a leader To enlist support you must have intimate knowledge of people s dreams hopes aspirations and values Student leaders breathe life into the hopes and dreams of others and enable them to see the exciting possibilities that the future holds Challenge the process whenever faced with a challenge that needs fixing personal best experiences involve a departure from the status quo The work of student leaders is change Always on the lookout for things to be better Leaders are willing to step out into the unknown Chapter 3 Model the Way 0 Leaders can never take their credibility for granted because credibility is the foundation of leadership 0 Leaders have to earn respect everyday by staying true to their values an acting on their beliefs 0 Clarify values 0 To do what you say you have to know what you want I To earn and sustain personal credibility you must be able to clearly articulate deeply held beliefs I Leaders who are admired most are those who believe strongly in something and are willing to stand up for their beliefs 0 To stand up for your beliefs you first have to know what they are I Explore yourself your inner territory This means you fully examine the values and assumptions that drive you choose the principles you ll use to guide your actions and become clear about the message you want to deliver I Communicate your beliefs in a way that uniquely represents who you are I Be authentic otherwise you are just putting on an act 0 Values set the boundaries for your decisions and they serve as guides to actions 0 Leaders must not only be clear about their own personal values but also make sure that there is agreement on a set of shared values between everyone they lead 0 Set the example 0 Leaders practice what they preach They are serious about their duty to represent their values and standards to the rest of the world and to live up to them to the best of their ability 0 Leaders demonstrate their intense commitment to their values by setting an example This is how they earn and sustain credibility over time 0 When they model the way Leaders become role models for what the whole quotgroupquot stands for They create a climate that makes it possible for everyone to align themselves with shared values 0 Remember modeling the way is not just what you yourself do that demonstrates consistency between word and deed Everyone else in your group also sends signals about what is valued and they also set an example Leaders make sure that their actions are aligned with the shared values of their organization O Leaders are also measured by how their constituents actions are with shared values so leaders must teach others how to set an example Chapter 4 Inspire a Shared Vision Vision comes from relationship with others Leadership is not simply about what you want for yourself it s also about what others want for themselves It s not just the leaders vision it s the shared visions Exemplary leaders understand the hopes and dreams of their constituents and they are able to forge a unity of common aspirations Collective understanding of a mutually desirable future inspires people to share a common vision of the future Envision the future 0 To become a leader you must be able to envision the future The speed of change doesn t alter this fundamental truth about leadership People only want to follow those who can see beyond today s problems and clearly visualize a brighter tomorrow Visions are re ections ofyour fundamental beliefs and assumptions about the world Envisioning the future begins with passions feeling concern or an inspiration that something is worth doing The vision gets clearer as you act pay attention experience and immerse yourself in it until you can articulate it for your constituents It is important to realize that leaders cannot impose their vision on others the vision must have meaning to their constituents as well The very best leaders understand that their key task is inspiring a shared vision not selling their own view of the world Leaders must show others how they will be served by the longterm vision of the future and how their specific needs can be satisfied By knowing their constituents and finding out what is meaningful to them leaders are able to give their constituents feelings a voice and make the shared vision a cause for commitment Enlist others 0 0 Energy and excitement are needed to sustain commitment to a distant dream as a leader you are a major source of that energy Leaders know that in order to get extraordinary things done everyone has to fervently believe in and commit to a common purpose Exemplary student leaders also know that leadership is a dialogue not a monologue Conversation about people s lives hope and dreams are required to develop a shared sense ofpurpose Leaders help others see that what they are doing is bigger than themselves lift their moral and motivational levels They want to know what they are doing matters the exciting possibility that they can make a difference for the future O O O Exemplary leaders also communicate what makes their organization unique Visions must differentiate from others ifyou are to attract and retain volunteers customers etc One of the most effective ways leaders can enlist others in a shared vision is to quotanimatequot They are able to portray a vision so that others can see it hear it and feel it They use the power of symbolic language positive communication style and nonverbal expression to make it tangible and give life to their visions They use metaphors tell stories use quotations and slogans ex martin Luther King r quotI have a dream You attract others when you demonstrate enthusiasm and genuine belief in the capacity of others The prerequisite to enlisting others in a shared vision is genuineness Chapter 5 Challenge the Process Exemplary leaders willingly challenge the system to get new products services and systems adopted example hostess Hannah challenging sitting rotation during dinner rush hour giving more experienced waiters more tables She realized her coworkers strengths and weaknesses to challenge the system and initiate positive change Search for opportunities to innovate grow and improve 0 O O O Leaders seize the initiative with enthusiasm determination and desire to make something new happen They are seized by the challenge ofa difficult experience Leadership is inextricably connected to innovation which means changing the status quo Leaders must be innovators to improve an organization and keep it competitive They must also be proactive able to make something happen under extreme conditions of uncertainty and urgency I Example Regan Bergmark university transfer student made a commitment to open a new chapter of the Student Campaign for Child Survival Regan realized her biggest obstacle was that people needed to acquire knowledge about child health and survival to become comfortable meeting with government officials and effective advocates Since international health courses were only offered to upper classman Regan petitioned to each and quotInternational Children s Health and Survival course available to all years Empowered with knowledge the organization developed and was able to take on larger projects Like Regan leaders seize initiative themselves and encourage initiative in others People s confidence increases when they have the knowledge and skills to do what needs to be done Challenging the process is not about challenging for challenge s sake its about challenging for meaning s sake 0 Challenge the process is about innovation which requires listening and communication Leaders guiding change must establish more relationships and connect with more sources ofinformation I Example Stephanie Sue served on a board to bring social problems to the attention of the student body Officers themselves whom had no personal experience just fact and statistics were the ones giving the lectures and that wasn t working The board decided to think outside the way they had always known and hire speakers who had personal contacts with drugs rape steroids and other issues the impact of these speakers was immediate I A key leadership truth leaders who are dedicated to getting extraordinary things done are open for new ideas exposing yourself to broader views and being willing to accept ideas from outside of your group Chapter 6 Enable Others to Act 0 The leadership maxim you re not anymore special than anybody else in this organization You can t do it all by yourself you have to enable others to act 0 Foster Collaboration 0 Leaders must foster collaboration and create conditions whereby people know they can count on one another by building trust and strong 0 O relatio I nships within your group Example IaspreetSanghera is the new editor of his school newspaper The school does not have any photography equipment for the use of the newspaper so Iaspreet decided to use his own camera to take all the pictures He took over all control and did not allow anyone to help Later Iaspreet has to let of his ego and realize he needs help so he enlisted the help of others with his camera and ideas for the newspaper When a leader does not open up to possible suggestions of others they are no longer leading a group ofpeople they are controlling them this shutting themselves off from possibilities for change Example Heather McKenzie leader of the annual project of writing an accolade to each member ofher school s graduating class quotIf I had not turned this project from small team effort into large team effort involving every member of the junior class the results would not have been positive Because they trust exemplary leaders consider alternative viewpoints make use of others expertise and in uence and let others in uence group decisions O o Streng O 0 As Jonas and the Cougars learned the most significant ingredients of cooperation and collaboration is a sense ofinterdependence each member cannot succeed unless everyone else succeeds For a positive experience together team members must have cooperative goals and roles each person s job must make a contribution Recognizing the importance ofworking together helps foster a positive working environment I Example Brian Reese engineering class group projects then Others Leaders need to instill confidence in their fellow students and help them recognize their own abilities They enable constituents to take ownership of and responsibility for their groups success by enhancing their competence and their confidence in their abilities by listening to their ideas and acting on them by involving them in important decisions and by acknowledging and giving credit for their contributions Heart of strengthening others creating a climate in which people are fully engaged and feel in control of their own lives Must work in an environment the both develops their abilities to perform a task or complete an assignment that builds a sense of selfconfidence They must hold themselves personally accountable for results as well as feel ownership for their achievement I Example David Chan Tar Wei inaugurating new quothouse system Instead of dictating what he believed to be the right course of action he had to inspire others to act and enable them by supporting them and helping He says to share ones experiences and hope they will learn from them Student leaders accept the paradox of power They become most powerful when they give their power away Shared power results in higher performance and greater fulfillment for any group Leaders who share power demonstrate profound trust in and respect for other s abilities and those people become more committed to carrying our their responsibilities they own their role their job their function within the group Self determination can be enhanced by giving people more choice and autonomy To help strengthen others leaders must know how to organize work to build up constituents skills and experience Coaching helping others learn how to use their skills and talents and learn from experience Chapter 7 Encouraging the heart 0 Recognizing contributions 0 Recognition is acknowledging good results and reinforcing positive performance shaping an environment in which everyone s contributions are noticed and appreciated Leaders understand that expectations have a way of becoming self fulfilling prophecies I Expectations powerful because they are the frame into which people fit reality I Expectations play an important role in developing people and drawing our their highest potential In order to produce behavior that leads to success you must first see yourselfas capable and successful For people to give their all you need to focus positive expectation on outcomes and make sure that there are some consistent norms about how the game is played People are motivated to perform well when they have a challenging goal and receive feedback on their process Providing a clear sense of direction along with feedback encourages people to do their best Encouragement is positive information that tell people that they are making progress are on the right track and living up to the standards Make recognition personally meaningful get to know the people and be creative about ways to show you care about them 0 Celebrating values and Victories O 0 Personalized recognition are celebrations those significant occasions where respect and gratitude are proclaimed publicly Celebrations renew your groups sense of community and recall the values and history that bind you together Public celebrations of accomplishment build commitment because they make people actions visible to their peers and therefore difficult to deny or revoke They also help to strengthen commitment of the people involved by increasing their visibility One of the most significant ways that leaders show appreciation is to be out there with them Being accessible will make you more real genuine approachable and more human Week 9 SLC introduction Student Leadership Challenge Introduction Dr Holton Intro Video 0 Five practices and 10 commitments leadership model see book notes 0 Do the student leadership challenge workbook video 0 o Wrote Between the Lines Iim Kouzes Part 1 co writer with Barry Posner interview Interviewed by Barry Kibrick book Leadership Challenge not a business book it s a leadership book on how to benefit your own self 0 2 milli on copies sold quotIt s getting extraordinary things done The capacity to guide others to places they had never been before and to strengthen your abilities and to uplift your spirit Iim Kouzes quotLeadership is everyone s business The first place to look for leadership is in yourself a daily challenge for all You have to accept your challenges to grow Max Dupree story about premature granddaughter Zoe greek for life Nurses told him to come to hospital every day to touch the granddaughter to connect one s voice to one s touch To become a leader you must always connect your voice to your touch but the prior task is to find your voice in the first place Soulsearching is important review success in the past and don t punish yourself Everybody has a story There is a pattern in everyone s story When we operate at our best there are certain things we do The abundance of challenges is unlimited It s not the issue of the challenge but how you respond to it that matters quotAdversity introduces you to yourself It exposes you to your values and beliefs Makes clear what is important to you Great leaders aren t necessarily born but leaders are not rare This is how society survives Five practices for leaders Model the way 0 Be clear about what you value 0 Align actions with those values align word with deeds 0 Find your voice and align your actions with your words put your money where your mouth is Inspire a shared vision Challenge the process Enable others to act Encourage the heart 0 Leading at Google Iim Kouzes video 0 O O O O 0 Jim grew up in Washington DC but now lives in California experienced executive Tom Peters Company Won Golden Gavel Award Started his work in 1969 after peace corp Story small town in east Texas went to local black Baptist church for training stood at the pulpit people would say Amen etc when he would say something Worked with CEO Ron Sugar Ron would play the piano when he got in the room He started by doing this because leadership is personal and people you work with should know who you are and why they should follow you Top in uencers for leaders I Family members I Teachercoach I Community leaders I Entertainer sport star politicians business leader 0 76 come from family members community leaders or teachers and coaches Most people think it will be politicians or business leaders But its more personal than that The leaders that have the most in uence on our day to day behavior are the ones who are closest to us The most important and in uential leader is you because you have the power to in uence those around you in a positive way Leadership is everyone s business How do we become the best leaders we can me Learning more and practicing more It takes 10 years ofpractice 10000 hours to get to a championship level of anything No fast track cant cut time down by practicing more hours a day 27 hours a day every day for 10 years and beyond May practice less hours a day in the future What do people want from a leader I Competence 68 I Forwardlooking 71 I Honest 89 I Inspiring 69 I Intelligence 48 0 Intelligence has increased the most over past years I Fair mind I Straightforward 0 People that score higher in these dimensions are generally a more effective leader 0 Perception ofhonesty does correlate with effectiveness ofa leader 0 Source credibility believability ofa source of information I Trustworthiness I Expertise I Dynamism 0 We have a quotcredibility filter when people talk to assess if they are believable o Credibility is the foundation ofleadership because there is a strong connection between these and what people look for in a leader trustworthinesshonesty Exp ertisecompetence and Dynamisminspiring o What is credibility behaviorally 0 Do what you say you will do Its about your track record 0 What do you stand for I Be clear about organizations values I Be clear about your own values 0 Highest level of commitment is where both are clear 0 Lowest level of commitment is where low clarity of personal values and high clarity or organizations values 0 Second highest is when you are clear about your own values but not the organizations by being clear about your own you can create an environment that fits with yours These people usually quit because the organizations values don t match with their own 0 Most important practice has the most positive impact on other peoples performance matching values with behavior I quotModeling the way follow through on what you say you re going to do This has the most impact on people s performance 0 Effective leaders are made by how they respond in the moment It s about what you do every day not just the grand plan 0 Average worker has 3 minutes and 5 seconds to in uence someone before being interrupted o quotForwardlooking most differentiates leaders from other credible people Vision trumps everything quotInspiring a shared vision have to present an idea in such a way that others can see themselves there too 0 88 of executive leaders want people who inspire a shared vision I Most difficult to do and challenges leaders the most o 3 lowest scoring leadership items I O quotI show others how their long term interests can be realized by enlisting the common vision I quotI appeal to others to share an exciting dream of the future I quotI describe a compelling vision ofwhat our future could be like 0 What do they have in common It s not enough to have a great idea but you have to be able to communicate it to others We are more likely to align ourselves with a leader who can show us how we fit into the vision We want to see what the end result will look like People will work harder for people we like and we will like them in direct proportion to how they make us feel Erwin Federman I Leaders should want to be liked AND respected I We fully engage others when we get them to feel good about themselves I People feel fully engaged when they have many more positive reactions than negative 31 or 561 0 Needs to be 51 in a relationship ifnot 95 chance the couple will separate Micro behaviors have a more positive impact I Say thank you more often I Listen better I Be more positive toward people I Coach people better When having a conversation with someone don t switch the conversation to yourself that a Negative impact Fear tactics do not work Over time the leaders that are feared create a toxic environment and have very high turnover They do more damage than help to the organization Leaders should assume that their constituents are capable and have potential Simply assuming that someone can t do something will change their behavior Give positive instruction and assume they can do something All leaders behaviors can be learned they are skill based The secret to success in life I Major General John Stanford story 0 The secret to success in life Stay in love gives you the fire to see inside other people stay excited makes others excited There is no other feeling that is as exciting and inspiring as love To these people leadership is not in the fear of the head but in the fear of the heart Week 10 Model the Way Inspired a Shared Vision Dr Holton Video quotModel the way and inspire a shared Vision is the first step in the student leadership challenge Leaders set the tone for the entire organization by the tone they set through their examples Followers pay attention to what you do Leaders inspire people to want to achieve a shared vision Leadership and vision Jerry Porras from Stanford University 0 Wrote quotBuilt to Last 0 Uncovered a fundamental difference between the leaders of great visionary companies Studied what made visionary companies different from others 0 OO 00 0 Vision I ary companies are Company that has had a significant impact on the world Widely admired by peers Long track record of being successful on a variety of dimensions Through multiple generations ofleaders products and industry cycles 0 Enduringly great company enduring more than 10 or 20 years On average founded in 1897 18 stu dies EX IBM Merck Disney HP etc Comparison companies outperform the market 41 Vision I ary companies outperform the market 161 High performing companies high impact on community and culture Affect the world they operate in What do these companies do better Leadership studies founders or specific leaders who transformed companies into visionary companies Words to describe great leaders CHARISMATIC VISIONARY LEADERS Passionate Inspirational Powerfully articulate their vision Unconventional Willing to incur great personal risks Personally powerful Charismatic Highly motivated to lead o CHARISMATIC VISIONARY LEADERS creates great organizations while they are there These companies were never as great as they were when the original great leader was there 0 BUILT TO LAST LEADERS Soft spoken Gentle Humble Serious Modest Thoughtful Good listener Rather shy Unobtrusive Quiet o BUILT TO LAST LEADERS created visionary companies that endured long after they were gone 0 Example Motorola and Zenith were founded in the same time period In the 1950 s both of these leaders died After this Zenith fizzled off never as good as they were when leader was there Motorola was constantly changing and evolving The difference was not style but what the leader pays attention to 0 There is no one best style for a great leader 0 The key difference is what the leader pays most attention to Charismatic visionary leaders pay attention to leading their companies built a company that revolved around them creativity ideas etc this is apple Steve Jobs built apple around his brilliance These companies depend on you to be great comparison companies Built to last leaders focus on building their organization systems culture structures technology Don t focus on yourselfbut build into the company what it needs to be great EX Westinghouse and general electric Early products of Westinghouse were outcomes of the leaders inventions The leader of GE created the very first industrial research laboratory in the company he built the companies capabilities to compete with Westinghouse GE has structure and continues to be great when the leader leave 0 Step 1 to becoming a great leader 0 Clarify who you are and what you want EX by creating a personal vision Can be helpful in a turbulent environment things are changing around you all the time 0 Personal vision you need a purpose to guide you 0 Core values a small number ofvalues that you hold dear and will not violate for anything These values guide your behavior 0 Companies have 37 core values average 5 Big hairy audacious goals goals that stretch you These goals challenge you and force you to change in order to achieve them Core values limit these goals because you will not violate your core values to achieve them Step 2 0 Build an organization that is consistent with who you are and what you want consistent with your values and fits your purpose I Needs core ideology that fits with a passion for change 0 Duality core ideology never changes purpose core values but your passion for change drives you to change everything else in order to achieve the goals that you set 0 Core Ideology I Core values I Purpose 0 Passion for change I Learning I Experimenting I Stretching I Taking risks Chances of being successful in an organization go way up if their values of the company fits who you are There will always be individuals who run counter to the way you think things should be done Focus on the things that you can change Eventually this will be recognized and you will have a broader range ofin uence There are ways to in uence those above you by figuring out what they want and how you can help them get there In visionary companies the product is a consequence of the company not vice versa start out with a common goal but no product Multiple failures before they find a product that leads to their success In comparison companies the company was built around the product Social entrepreneurship video Pioneering social change It all started with 27 42 people needed only 27 to return to money vendors to get out ofpoverty 1970 s Bangladesh MohamadYunus Microcredit pioneer microfinance 5 billion in loans today Won Nobel peace prize in 2006 new kind of change agent a social entrepreneur Sally Osberg social entrepreneurs see potential where others see consequences see a future where others see failure Social entrepreneurs believe and then see not see to believe Social entrepreneurs have seen the end result before it was even started Dorothy Stoneman onouthBuild USA job training and education can change lives and communities Hire young people to rebuild old homes to create homes for the homeless people Social entrepreneurs go against the stream Now they have a collective identity its viable Oxford recruits 300 MBA students to change world Making social entrepreneurship a movement Entrepreneurs need support can t do it on their own One success story can build a series of success stories to effect the world Need support from business and government Dorothy Stoneman Video Youth Build USA Quafikquah Adams big family mothers on drugs father died raped in high school and stopped going to school Chante Harris lots of siblings father is a drug addict on her own because parents couldn t take care of all of them Salaahuddin Bullock many dead siblings Kids like these go to YouthBuild makes them feel respected Do activities together Created YouthBuild USA in Harlem for disadvantaged kinds 1978 o Hired young people to rebuild houses for homeless This turns their lives around Prepares them to be leaders in their communities Gives them mental toughness Have to take charge ofyour life to be successful 0 Have to go through program to start have to exercise YouthBuild sign up for a year They spend half of their time studying for GED Learn how to read no one laughs or judges them miracle for them The other half of their time they spend rebuilding housing for low income and homeless people allows them to see a path to a future where they can make a difference 0 Trying to get young people to understand that it s a series of small victories accomplish them one at a time When they accomplish them they begin to believe in themselves and build confidence in themselves makes them feel good They learn and do positive things for others 0 Since they got public funding in 1994 76000 young people have produced 17000 units ofhousing in 226 of America s poorest communities Power of love power of opportunity why youthbuild works This gives the youth confidence to accomplish their dreams 0 OO 0 Each year 5500 students graduate from YouthBuild programs YouthBuild aims to engage 50000 students per year by 2018 There are 2 million low income unemployed 16 to 24 year olds in the US Zappos Family on Nightline Video Kentucky warehouse headquarters in Las Vegas 1000 brands 4 million pairs of shoes 1 billion worth of shoes sold this year Tony Hsieh CEO same office space as his employees some in the call center make more than him he makes 36000 a year He has only 10 pairs of shoes Prior to zappos he would wear the same pair for 2 years until they wore out 0 Company culture is familylike 0 Free food in cafeteria o 100 coverage of medical bills I Do this because you don t always see the pay off right away want them to stay 0 Customer service is important 0 Zappos has free shipping one year return policy 0 Real voices answer the phone 4 week training course for all employees 0 Offered cash to quit to make sure people are truly passionate about the company Very few take it 0 List of 10 core values to work by 0 Create fun and a little weirdness o Pursue growth and learning important for people to feel engaged CEO is very reserved but lets his employees determine the culture 0 If they are out of stock of a shoe they will refer a customer to a competitor to get the shoe even though they lose the sale creates customer loyalty 75 of business is customers who come back 0 KY boot camp ship shoes and work in warehouse o Zappos is now selling clothes cookware etc Why Zappos Pays New Employees to quitHarvard Business Video With Bill Taylor game changer blog for harvardbusinessorg Wanted engaged employees 4 week training 10 take 1000 offer to quit after first week Not a runofthemill company Crossword puzzle on application 1500 vendors Each department has tour greeting Walk through with a ag Trying to make an impression on you and make zappos a memorable experience Blogger story zappos customer bought a bunch of shoes for her terminally ill mother Have to go to UPS store to return shoes but when zappos learned of her mother they sent UPS to her Zappos sent owers She wrote an article called quotI heart zappos went viral Make things fun it will transfer to the customer experience 0 Fundamentally a customer service company not a technology company They are building a customer service platform Every employee spends a week in KY warehouse shipping out the product A customer service culture is only as strong as the employees who own it Every year zappos puts out 300 page manual written by employees Week 12 Challenging the Process 0 Dr Holton Intro 0 Leadership is fundamentally about change I Searching for new more effective ways to do things I Push the team to higher level ofaccomplishment I This is done by leaders challenging the process that the team uses I May make things uncomfortable but needed for effectiveness 0 Maintaining the status quo is not the leaders job they challenge the status quo 0 Between the Lines Iim Kouzes Part 2 interview video 0 Shared values should never be used as an excuse for the suppression of dissent I Inspiring a shared vision is a combination of the leaders voice and the constituent s voice The leader needs to look into the future and paint a picture of it in such a way that we want to move towards that new picture I The dilemma we might have a picture of the future but we have blinders on 0 Japanese car example 0 American Automotive industry was blindsided by the issue of quality Built what Americans wanted 0 Japanese built more efficient cars stay open so you don t get blindsided from new ideas 0 Don t put blinders on stay open to other trends so that we are not so focused that we don t see other possibilities Be a catalytic agent for change Challenge the core processes I Don t punish people for making inevitable mistakes when they try to change things Don t challenge the process just to challenge it Lead with the right values for the right reasons Challenge for a purpose Enable others to act Do not hoard power Give away power if it is founded on trust the fundamental glue that holds us together quotTreats others with dignity and respect biggest predictor of success as a leader 0 The golden rule Executives only high on intelligence low on ability to build trust relationships are less effective and more likely to create failure 0 IQ does not predict how successful someone will be There is an emotional factor People will exceed your expectations ifyou encourage the heart 0 People work harder and more effectively for people they like and they will like them in direct proportion to how they make them feel People want to hear about their own aspirations Leaderships bring out the best in everyone else s aspirations The best leaders listen carefully to others understand them and are able to play back what they said Empathy is a great challenge in being a leader The best leaders are the must humble understands that they got where they are because of other people 0 Between the Lines Iim Kouzes part 3 interview video 0 John Wooden coach at UCLA I Changes the word willingness to quotenthusiasmquot 0 Anyone can will themselves to do something but to do it with enthusiasm is key 0 Enthusiasm adds to a leader s credibility More likely to be followed It s easier for others to be enthusiastic about something when you are too 0 Vision statements should be pictures rather than words so people can see the visions values and cultures you are trying to establish It s easier to remember a picture paint a picture ofyour vision with words o The safer people feel the more risks they will take This has to do with the genuineness ofa leader need to know the leader is being authentic 0 Sometimes just expressing your gratitude to the people you are guiding does so much Showing your appreciation The most important emotion we have is gratitude Leaders should be grateful that so many people put forth their energy to make something extraordinary happen 0 quotLeading is learning 0 Leadership is not the private reserve ofa few charismatic men and women it is a process ordinary people use when they are bringing forth the best in themselves and others When the leader in everyone is liberated extraordinary things happen 0 Challenge the process Bowen Engineering video 0 Challenging ideas 0 Caryn Warner estimating coordinator I Online project plan room for vendors I Easy to save printing and shipping cost Easy to get info to vendors Saves time Hesitated when setting up plan room Not sure everyone was ready for change Obstacle didn t know how to set up plan room Asked someone else for help Confidence because she had support Given free reign to do it Positive reception feels validated and motivated Motivates you when your ideas are recognized 0 Cory Serowick superintendent I Shear key I Hesitated when he saw cost I Felt comfortable when talking with others and got their input Team effort I Felt special when project was accepted Suggestions are accepted I Proud because he vocalized his idea I job is like a family 0 Monica Hutton and Meghan Wolf project coordinators I Improve the time keeper to make input of time go more smoothly I Wanted a smooth transition to pay roll I Major obstacle was time I Confidence when they talked with others It improved on their idea I Nothing is too small to suggest o The importance ofUrgency Iohn Kotter Harvard Business video 0000 O OO O O O O O 0 John Kotter professor at Harvard Expert on leadership and change Author ofbook quotA Sense ofUrgency Kotter s definition of urgency combination of thoughts feelings and actual behavior I Thoughts great opportunities out there great hazards I Feelings gut level determination that we are going to do something now we are going to do something to win I Behavior hyper alertness to what s going on a sense of coming to work each day with the commitment to make something happen that s on the important issues a sense you give off to other people that we got to get going on this because it is so important determination and movement that is smart and wins The fundamental reason we need urgency because rate of change is increasing The faster the world moves the more we need change Right at the beginning of successful change we get a sense of urgency going I If you don t everything slows down and gets frustrating Comes from a lot of places other people help create it and recreate it Urgency does not happen naturally Organizations tend to want to stabilize Does not have to come from top of organization but it does more often than not I Example young woman right out of college She is smart enough to figure out who above her might be able to do something and is willing to talk to lower level people He listens to her goes out and sees things he doesn t normally see He sees what the girl sees domino effect changes everything Disconnect between inside and outside of organization creates complacency because the people inside don t see what s going on outside I The more you create a connection the more urgency people feel I Decorations can contribute to this complacency Maintaining urgency over time takes hard work Success is a killer When success goes up urgency goes down Complacency becomes the culture Complacency everything I am doing right now is right no need for change 0 Profiles of Youth Leading Change video 0 Harjant Gill India 21 years old gay grew up in India Because ofyour cultural experience your coming out experience is different Wants to raise self esteem of gay community Documentary filmmaker rising awareness about gays and minorities 0 Ex quotMission movie explores life in ethnic and racial diversity in San Francisco 0 Always an issue of space 0 Shows how those of different race and background can live together Frances BenjiElcoate project manager for Nuff Stuff 0 Provides multimedia training for aboriginal children in Australia to enhance self esteem and job prospects o Nuff Stuff multimedia program in northern territory that s aimed at helping youthatrisk 0 Song writing music editing use Internet always involved in a larger art project 0 Nearly 100 young people have participated in the program MeseretYirga 23 years old 0 Adugna Community Dance theatre Company Addis Ababa Ethiopia 0 45000 street children in city 0 Works with street children in Ethiopia using theatre and dance to reach out to those in need 0 Yirga used to be one of these children working 10 hours a day selling used clothes 0 Aim is to promote contemporary dance forum theatre traditional dance African dance yoga etc Trying to teach society about different problems through dance 0 Work with disabled children and commercial sex workers 0 Vital sense of selfexpression promotes confidence Dancing expresses their feeling to others who might otherwise look the other way 0 Our Time is now Youth action video 0 12 earths population lives on less than 2 per day Works with Argentinian children for income better quality of living o More than 100 million children are not in school I Education for school dropouts in Cambodia I Concentrate on character honesty trustworthy I Without education you are ignorant 0 Millions ofyoung people around the globe have little hope for their future I Armenia young people are low motivated discouraged and don t thing they can make a difference I Practical tools for children and motivate them 0 Young people account for 40 ofworld s unemployment I South Africa I Young people are strong and have potential and can make choices for themselves I Teach life skills to youth in Africa 0 Minority groups comprise up to 20 percent of the worlds population and are often subject to discrimination and injustice I Sydney Australia I Involved in anti racism projects Strong sense of social justice I The measure ofa community is how it treats all of its citizens 0 Young people ages 15 to 24 account for nearly half of all HIV infections worldwide I Beijing China I HIV prevention training I Takes action because we are the future Ifwe don t have knowledge then what will the future be like 0 You re the best person that understands your community make mistakes 0 Everyone can be a leader 0 Karen Tse video 0 Founded International Bridges to justice for effective defense council to everyone I In many countries people are arbitrarily detained and tortured even when laws say its illegal I EX in Cambodia 0 Torturous past No rule of law Millions were killed with no perception ofinnocence 0 Less than 10 attorneys in the country when she got there 0 Everyone tortured in jails quickest and cheapest way for a confession Superiors demanded a confession from every suspect brought in 0 Karen knew that people with effective legal council were less likely to be tortured Set out to train as many public defenders as possible O 0 IB plays a vital role in society trains lawyers teaches police to seek evidence and encourages Cambodians to demand that their rights be respected Gives prisoners rights to lawyers and not to be tortured Built legal system in Cambodia and others Africa Asia and Latin America Growing number of public defenders and law firms joining IB Create a culture where the rule of law is in the fabric of society 0 Process Improvement Premier the five principles video 0 O O 0 Pick a leader that has time Picking the right leader has power in uence and prestige and empathy for the staff Picking the right problem I Successful organizations quotp enetrate the agenda of the elite o What keeps the CEO awake at night These are the problems you should concentrate on They are important and make a difference 0 Make sure the problems you work on are really going to improve things Patients very often don t want to be there I 2 101 biggest predictor of organizational success eXtent to which org is willing to reach outside boundaries of industry to get ideas for improvement 0 Look at variants of the same process you are using to try to improve on your process 0 Breast cancer treatment Went to look at football team recruiter He can pick out unique capabilities of players Message make sure to not have educational program that is one size fits all Insisting on doing it right I Rapid cycle improvement gets the organization used to changes Try out new things so you can figure out what doesn t work Understand who customer is what they need and how they make buying decisions Walk in their shoes I This factor is more predictive of organizational success than all other 79 factors studied combined I Key element assume you don t know what their problems are I Involve them in prototype testing and solution development 0 2005 Skoll World Forum Closing Video 0 Muhammad Yunus of microcredit fame I Managing director 0 Can work together without having common purpose Most people have to see to believe but social entrepreneurs believe and then they see Most important thing is to see what the field needs Having a common purpose doesn t mean agreeing on everything Bringing together extraordinary collection ofmen and women Respect for and trust in partners that they would do what they said they were going to if they believe in something as much as you do 0 As a field it would do us well to create many kinds of heroes to make change happen 0 Not just one sector must deal with these problems O 0000 Week 13 Enable others to act 0 Dr Holton Intro 0 O Leaders get things done through other people You will be more successful ifyou enable others Your job isn t to always do things yourself but enabling others to get things done It s about coaching and mentoring others to do things The more you help others to be successful the more respected you are and the more others want to follow you 0 Leading at Google Bill George video 0 0 000 0000 Author of quotAuthentic Leadership and quotTrue North Former chairman and CEO of Medtronic Current director of Exxon Mobile Number one goal is for an organization to be viable and then to sustain its position We are choosing leaders for the wrong qualities We need authentic and committed people that are not in it for themselves The only hope for the US economy is innovation and creativity Culture and leadership go hand in hand The future is going to come from new companies 21St century leaders Hierarchical model of organizations is going away Its awed at its core and doesn t excite People don t want to sit around and wait they want to lead now We need to create opportunities for people to want to stay Meaning and significance in work is most important It s a leaders job to provide that Medtronic stories at holiday party 0 T Flack story born with cerebral palsy had surgery every year At 16 he decided he didn t want any more surgery Got a Medtronic device that changed his life These stories made the Medtronic employees understand why they were there made them feel meaning and significance Iobs ofleaders o Align others around a mission and values This is the hard job 0 Empower others and inspire to them to lead 0 Serve customers with values and do not maximize shareholder value Need to create sustainable value for customers 0 Collaborate across organizational lines corporations governments NGO s etc Think about your own life story to find passion to lead Howard Schultz Starbucks story found father on couch with body cast on family had no money and no jobs He thought his father was a failure but he realized it was actually because he never had a shot He wanted to create a company his father would be proud of He almost lost his company and saw his dream fall away He found a way to rebuild it Many leaders experience a crucible at some point in life Bill ran for many leadership positions and lost His mother died and then his fianc died ofa malignant brain tumor He couldn t find an explanation for it He decided to try to slow down and make others lives better He worked at Honeywell He was miserable because the company was changing him and pulling him away from his values He initially turned down offer to work at Medtronic These were the best 13 years of his life Ifit hadn t been for his earlier failures he might not have done so well 5 ways to develop as a leader leadership is about the person you are inside People are born with certain gifts but how you develop them makes you a leader 0 Selfawareness you have to know who you are 0 The best tool you can get is feedback from others 0 Introspection journey into your own soul and find out who you want to be Values you ll never know what they are until they are tested under pressure Find your sweet spot this is where your motivations and capabilities come together 0 Key finding a role where you can use your greatest strengths and combine them with your greatest motivations This is where you are most successful Build a support team around you Leadership can be very lonely so the key is to have someone you can be totally open and honest with and whom supports you We also need mentors Support groups are good to know you have someone there for you Create it now and it will be there when you need it Don t create it when you need it Be the same person in every position integrity Don t try to balance your whole life Andrea Iung story CEO ofAvon 0 She is an immigrant 0 She found her passion in the empowerment of women 0 quotFollow your compass not your clock you don t have to get to a certain point in your life just go in a certain direction and be where you want to be 0 Ifyou don t have a passion for the business then you cant really lead people 0 What will be your legacy 0 Enable others Mike Bowen Engineering Video 0 00 quotA leader who produces other leaders multiplies his in uence Iohn Maxwell quotIts time for a new generation of leadership IFK quotWhen the effective leader is finished with his work the people say it happened naturally Lao Tse Enabling others to act I Developing cooperative relationships I Listening to diverse points ofview I Treating others with dignity and respect I Supporting decisions made by team members I Giving team members a voice I Providing team members with challenging workcareer ops I Share power and recognition Mike Wiencek I Developing leader at Bowen engineering I Began career at 21 in construction I He sought out challenging opportunities It gets easier as you go Learn from your leaders I After working for only 8 months he got to lead his own project His confidence and skills developed with experience I He enables other Spends individual time with people to learn about them and take time to help them to develop He has daily meetings to go over safety plans and goals He learns from his team I There are still many challenges even after working for so many years Bring in others with expertise to pick their brain You learn by listening 0 Martin Burt Microcredit Video 0 O OO O Uprising in Paraguay he was Mayor at the time There was a protest in central plaza to ask president to resign because he violated laws They started shooting students Martin decided something needed to be done Brought in trucks to surround plaza He didn t care what risk he was taking for his life The president resigned the next day Realized working only with public policy will not change the society he wanted to work with the people small people the poor and the young Young people are the basis for change in any society In developing countries people have no skills or knowledge When you reverse this you turn inhabitants into citizens They start thinking about what is good for society Need to transform farmers into rural entrepreneurs The kids are learning not how to grow things but how to make money doing it In the school the kids are taught to grow the best organic products in the least space possible They profit from the smallest amount of resources We need to eliminate poverty by teaching the poor how to make money We shouldn t expect things from the top down but build the country from the bottom up 0 Talents at GE video 0 00000 2008 183 billion in revenue globally 300000 employees Leadership holds the company together GE emphasizes respect inspiration imagination Leaders approach problems with foresight and innovation Encourage the sharing ofideas and information GE emphasizes respect ability to communicate is vital to success and good relationships Everyone needs to be on same page to resolve and confront problems This builds invincible teams Distinguished leaders not only receive respect but have the strength to demonstrate it to others Nothing inspires like a strong and distinguished leader 0 The People factor IetBlue Corporate University Part 1 video 0 O O Customerdriven culture Airlines are bad business so you need to be different Core values I Passion I Safety I Integrity I Fun I Caring o The People Factor IetBlue Corporate University Part 1 and 2 video 0 O O 0 000 0 000 Alan Todd chairman corporate university xchange Building a purposeful leadership culture through I Deep leadership involvement I Immersive onboarding experience I Commitment to core values quotSince 1980 of the 27 carriers that lived long enough to go public only 8 are still around undone by too much competition and too little capital Forbes Magazine 2002 quotKarl Marx couldn t have done as much damage to capitalism as Orville Wright did Warren Buffett on the inability of airlines to make money quotAlmost everything about IetBlue is at odds with the prevailing wisdom of the airline business Fast Company 2000 No one has really ever made much money in the airline business Mike Barger chieflearning officer at IetBlue Dave Barger chief executive officer I They listed things that were broken about the industry and tried to think of ways to fix them The vast majority of the solutions were common sense caring passion and fun Warren Christie director of technical training I IetBlue is different because everyone knows their values and they guide every decision IetBlue is as big as the value of United Northwest and US Airways They built a training center Anyone can replicate the product but the true competitive difference is the culture They nurture and protect the culture they have created 0 Jack Welch and current CEO Ieffrey Immelt have spoken at 329 of the last 330 executivelevel courses Welch missed only one because ofa heart bypass surgery 0 Over 400 orientations done so far They bring everyone together into one place for an orientation and force everyone to get to know each other 0 What s missing from many other airlines is that it doesn t mimic reality They have simulations during training If they get caught up in the finances they will never make the right decision 0 Barbara Peterson contributing editor of Conde Nast Traveler I At other airlines it hurts them because they don t know what the mission is They have airline Economics 101 presentations They eXtend training to the family members too It s a family oriented company I They want a small company feeling 0 Goldman Sachs issues a bullish outlook that sends IetBlue s stock ying At the same time Goldman Sachs downgraded shares ofAmerican Airline s parent AMR corp Feb 15 2007 0 Despite severe delays and ight cancellations caused by weather and computer malfunctions in the past year IetBlue always ranks highest in customer satisfaction among airlines 0 Flight simulations for ight attendants o Familyoriented company 0 How IetBlue built a purposeful corporate culture I Deep leadership involvement I Immersive onboarding experience I Commitment to core values Week 15 Encouraging the Heart 0 Dr Holton video 0 Leading people is as much about capturing their heart as their head 0 Emotional connection leads to great leadership 0 Go after your dreams 0 The Last Lecture about a professor who was dying of cancer and gave his last lecture on achieving your childhood dreams 0 Hoosiers Gene Hackman Motivational Speech Video 0 Remember what got you here 0 Focus on the fundamentals 0 Don t get caught up in thinking about winning and losing the game o Ifyou put your effort and concentration into playing to your potential and being the best you can be it doesn t matter what the score board says at the end of the game you re a winner 0 Al Pacino Inspirational Speech Video 0 Inspirational speech 0 Telling personal story 0 We can climb out 1 inch at a time o Life s a game ofinches the margin for error is so small in any game The inches you need are everywhere around you and you have to fight for that inch When you add up all the inches it makes all the difference between the winners and losers I Be willing to fight and die for that inch I Heal as a team or you will die as individuals 0 Lean on me inspirational speech Morgan Freeman video 0 You can overcome anything when you stand together 0 Randy Pausch Last Lecture Achieving your childhood dreams video 0 Ifyou have one last lecture to give before you die what would it be He has 10 tumors in his liver and the doctors gave him 36 months to live You can t change the cards you are dealt just how you play them Follow your dreams Anything is possible The inspiration and the permission to dream is huge I Randy s childhood dreams Experience zero gravity not being an astronaut just oating Play in the NFL Authoring an article in the World Book encyclopedia Being meeting captain Kirk Winning stuffed animals Become a Disney imaginer I Brick walls are there for you to prove how badly you want it They are there to stop the people who don t want it badly enough I Randy applies as a journalist for his company so he could go in zero gravity with NASA I He dreamed ofplaying for the NFL He started football at 9 years old His coach Graham was old school made them practice with no footballs all about fundamentals His coach rode him all practice long this was good because when you are screwing up and 0000 O O nobody says anything to you that s when they have given up on you Coach shetliff taught him about the power of enthusiasm He would put players in the completely wrong position for one play It would throw the other team off To this day he is most comfortable on a football field Experience is what you get when you didn t get what you wanted Head fake or indirect learning you send your kids out to learn much more important things team work perseverance etc He wrote an article for the world book encyclopedia Meeting Captain Kirk from star trek He was the leader but didn t have the best skills It s cool to meet your boyhood idol but its even cooler when he comes to see you to see what you re doing in your lab Being an imaginer Disney rejected him He made a working VR system During a Q amp A he met Tom Vernes and asked him to have lunch Imagineering was working on an Aladdin virtual reality project Randy had an in on the project He went to lunch with Ion Snoddy He worked with the Aladdin project for 6 months It forever changed him he got to work with real people and HCI issues He learned how to put artists and engineers together At the end of the siX months they gave him the opportunity to stay and he said no it was too hectic He became a dayaweek consultant for Imagineering for 10 years Wait long enough and people will surprise and impress you just give them time He wanted to enable the childhood dreams of others His coworker had a dream to work on the new star wars movies he worked on all three Created a course called Building Virtual Worlds at CMU got 50 students from all departments randomly chosen teams two weeks to design five projects total during the semester Can t have violence or porn The projects blew him away but he told them he knew that they could do better He had to set the bar higher to see their potential otherwise they wouldn t work so hard They had a big show at the end Ifyou re going to do something pioneering you will get arrows in the back There will come a point where you have to give something up Give it to someone who is better than you The dream fulfillment factory Entertainment Technology Center artists and technologists working together to make things 2year professional degree masters of entertainment technology They had complete freedom Companies wrote to them saying that they promise to hire their students students that hadn t even been admitted yet It s not becoming a global phenomenon ETC teaches people about focus The students got feedback telling them how they compared to their peers He wanted them to become self re ective Alice novel way to teach computer programing A head fake the kids are learning but they think they are just playing games This is his legacy Lessons learned His parents did work in Thailand to let high needs children go to school Everyone should help others His dad won a bronze star for valor after world war II and never told anyone The theory qualifier hard class His mother joked because his father had been in the war at his age Let your kids paint their bedroom don t worry about resale value Andy van Dam a professor Dutch uncle d him 0 quotIt s a shame people perceive you as so arrogant because it s going to limit what you re going to do I Another way of telling him he was a jerk o Told him to go get a PhD HRE 2723 FINAL BOO K N0 TES Chapter 1 Introduction to book ChagterZ The5 Principles of Exemplaryl quot L39r Ten 39 nf J 39 MODEL THE WAY O Clarify values 39 Clarify values by nding your voice and af rming shared ideals 39 To effectively model the behavior they expect of others student leaders must rst be clear about their own guiding principles 0 Set the example 39 Set the example by aligning actions and shared values 39 Daily actions that demonstrate they are deeply committed to their beliefs 39 Deeds are far more important than words 0 Model the way is about earning the right and the respect to lead through direct involvement and action Students follow rst the person then the plan INSPIRE A SHARED VISION O Envision the future 39 Envision the future by imaging exciting and ennobling possibilities 39 Desire to make something happen to change the way things are to create something that no one else has ever created before 0 Enlist others Enlist others in a common vision by appealing to shared aspirations I CHALLENGE THE PROCESS 0 Search for opportunities to innovate grow and improve Search for opportunities by seizing the initiative and by looking outward for innovative ways to improve 0 Experimenting and taking risk xperiment and take risks by constantly generating small wins and learning from experience ENABLE OTHERS T0 ACT 0 Foster collaboration Foster collaboration by building trust and facilitating relationships 0 Strengthen others 39 Strengthen others by increasing selfdetermination and developing competence 39 By this we mean help others develop the capacity to deliver on the promises they make I ENCOURAGING THE HEART o Recognizingcontributions 39 Recognizing contributions by showing appreciation for individual excellence O Celebrating values and victories 39 Celebrating the values and victories by creating a spirit of community Chapter 3 Model The Way I Leaders can never take their credibility for granted because credibility is the foundation of leadership Leaders have to earn respect everyday by staying true to their values and by acting on their beliefs Clarify Values 0 To do what you say you have to know what you want 39 To earn and sustain personal credibility you must be able to clearly articulate deeply held beliefs 39 Leaders who are admired most are those who believe strongly in something and are willing to stand up for their beliefs 0 To stand up for your beliefs you first have to know what they are 39 Explore yourself your inner territory This means you fully examine the values and assumptions that drive you choose the principles you39ll use to guide your actions and become clear about the message you want to deliver I Communicate your beliefs in a way that uniquely represent who you are 39 Be authentic otherwise you are just putting on an act 0 Values set the boundaries for your decisions and they serve as guides to actions 0 Leaders must not only be clear about their own personal values but also make sure that there39s ageement on a set of shared values among evegone they lead Set The Example 0 Leaders practice what they preach They are serious about their duty to represent their values and standards to the rest of the world and to live up to them to the best of their ability 0 Leaders demonstrate their intense commitment to the values they espouse by setting an example This is how they earn and sustain creditability over time 0 When they Model the Way leaders become role models for what the whole quotgroupquot stands for They create a climate that makes it possible for everyone to align themselves with shared values 0 Remember modeling the way is not just what you yourself do that demonstrates consistency btw word and deed Everyone else in your group also sends signals about what is valued and they also setan example Leaders make sure that their actions are aligned with the shared values of their organization 0 Leaders are also measured by how their constituents39 actions are with shared values so leaders must teach others how to set and examp e Chapter 4 Inspire a Shared Vision Vision comes from relationship with others Leadership is not simply about what you want for yourself it39s also about what others want for themselves It39s not just the leader39s vision it39s the shared vision Exemplary leaders understand the hopes and dreams of their constituents and they are able to forge a unity of common aspirations Collective understanding of a mutually desirable future inspires people to share a common vision of the future 0 O O O Envision The Future To become a leader you must be able to envision the future The speed of change doesn39t alter this fundamental truth about leadershipPeople only want to follow those who can see beyond today39s problems and clearly visualize a brighter tomorrow Visions are re ections of your fundamental beliefs and assumptions about the world Envisioning the future begins with passion feeling concern or an inspiration that something is worth doing The vision gets clearer as you act pay attention experience and immerse yourself in it until you can articulate it for your constituents It is important to realize that leaders cannot impose their vision on others the vision must have meaning to their constituents as well The very best leaders understand that their key task is inspiring a shared Vision not selling their own view of the world Leaders must show other39s how they will be served by the longterm vision of the future and how their speci c needs can be satis ed By knowing their constituents and finding out what is meaningful to them leaders are able to give their constituents39 feelings a voice and make their shared vision a cause for commitment Enlist others 0 O O O O 0 Energy and excitement are needed to sustain commitment to a distant dream as a leader you are a major source of that energy Leaders know that in order to get extraordinary thing does everyone has to fervently believe in and commit to a common purpose Exemplary student leaders also know that leadership is a dialogue not a monologue Conversation about people39s lives hopes dreams are required to develop a shared sense of purpose Leaders help others see that what they are doing is bigger than themselves lift their moral and motivational levels They want to know what they are do matters the exciting possibility that they can make a difference for the future Exemplary leaders also communicate what makes their organization unique Visions must differentiate from others if you are to attract and retain volunteers customers etc One of the most effective way leaders can enlist others in a shared vision is to quotanimatequot They are able to portray a vision so that others can see it hear it and feel it They use the power of symbolic language positive communication style and non verbal expression to make it tangible give hfe to their visions They use metaphors tell stories use quotations and slogans example Martin Luther King Ir quot1 Have a Dream 39 You attract others w en J 39 and genuine belief in 39L others The prerequisite to enlisting others in a shared Vision isgenuineness 3939 of Chapter 5 Challenge The Process Exemplary leaders willingly challenge the system to get new products services and systems adopted Example hostess Hannah challenging sitting rotation during dinner rush hour giving more experienced waiters more tables She realized her coworkers strengths and weaknesses to challenge the system and initiate a positive change Search For Opportunities to innovate grow and improve 0 Leaders seize the initiative with enthusiasm determination and a desire to make something new happen They are energized by the challenges of a dif cult experience 0 Leadership is inextricably connected to innovation which means changing the status quo Leaders must be innovators to improve an organization and keep it competitive They must also be proactive able to make something happen under extreme conditions of uncertainty and urgen Example ReganBergmark university transfer student made a commitment to open a new chapter of the Student Campaign for Child Survival Regan realized her biggest obstacles was that people needed to acquire knowledge about child health and survival to become comfortable meeting with government of cials and effective advocate Since international health courses were only offered to upper classmen Regan petitioned to teach an quotInternational Children39s Health and Survivalquot course available to all years Empowered with knowledge the organization developed and was able to take on larger projects 0 Like Regan Leaders seize initiative themselves and encourage initiative in others People39s confidence increases when they have the knowledge and skills to do what needs to be done 0 Challenging the prOCess is not about challenging for challenge39s sake it39s about challenging for meaning39s sake 0 Challenge the process is about innovation which requires listening and communication Leaders guiding change must establish more relationships and connect w more sources of information Example Stephanie Sue served on a board to bring social problems to the attention of the student body Of cers themselves whom had no personal experiences just fact and statics were the ones giving lectures and that wasn39t working The board decided to think outside the way they had always known and hire speakers who had personal contact with drugs rape steroids and other issues The impact of these speakers was immediate A key leadership truth Leaders who are dedicated to getting extraordinary things done are open to receiving ideas from anyone and anywhere Keep your eyes and ears open for new ideas exposing yourself to broader views and being willing to accept ideas from outside of your group Experiment and Take Risk 0 Willingness to take risk and experiment with innovative ideas 0 To get people to want to change their existing behaviors and attempt extraordinary performance leaders break down big problems into small doable steps and get people to say quotyes39 again and again This builds constituent39s commitment by starting with actions that are tangible providing gains and makes it harder to return to the way things were Lots of little things in the service of something much bigger Example Amanda Itliong VP of National Honor Society Started as honor society that inducted members for high GPAs collected dues then inducted more members the next year Over the years they acquired a lot of money that hadn39t been spent They were founded as agroup to support academics and service excellence so they 0 Chapter 6 Enable Others to Act decided to brainstorm ways to impact academics and service excellence They decided to hold a student art showcase since opportunities and funding for community arts was scarce They started working with others on campus and in the community to connect other organizations to gain support Those initial small wins resulted in a large and successful art showcase where a local charity received significant funding People learn by doing things they have never done before and no one ever does anything perfectly the rst time Mistakes and failures are curial to success because they are learning experiences Failures can cause stress but stress can energize people and generate enthusiasm they key is how people respond 39 Example Dan Stypa undergraduate organizing a annual community service trip Planning was different this year with a new location Dan had to be creative with funding as well as establish contacts with new people they had never worked with which created hesitation with staff members Dan39s team presented a detailed budget and researched their new location which showed the staff member their dedication and gave the staff member confidence in their planning abilities You can take the potential turmoil and stress of innovation and change it into an adventure By creating new opportunities for small wins you make it possible for others to get started on new adventures The leadership maxim you 39re not anymore special than anybody else in this organization You can39t do it all by yourself you have to enable others to act Foster Collaboration 0 O O O O Leaders must foster collaboration and create conditions whereby people know they can count on one another by building trust and strong relationships within your group I Example Iaspreet Sanghera is the new editor of his school newspaper The school does not have any photography equipment for the use of the newspaper so jaspreet decided to use his own camera to take all the pictures He took over all control and did not allow anyone to help Later Iaspreet has to let go of his ego and realized he needed help so he enlisted the help of others to take pictures Iaspreet made a sacri ce and trust others with his camera and ideas for the newspaper When aleader does not open up to possible suggestions of others they are no longer leading a group of people they quot hem L quot 39 g ff 1 quot quot39 39 for change 39 Example Heather McKenzie leader of the annual project of writing an accolade to each member of her school39s graduating class If I had not turned this project from small team effort into large team effort involving every member of the junior class the results would not have been as positivequot Because they trust exemplary leaders consider alternative viewpoints make use of others expertise and in uence and let others in uence group decisions As Ionas and the Cougars learned the most signi cant ingredients of cooperation and quot is a sense ofium 39 39 u h member cannot succeed unless everyone else succeeds For a positive experience together team members must have cooperative goals and roles each person39s job must make a contribution Recognizing the importance of working together helps foster a positive working environment Example Brian Reeseengineering class group projects Strengthen Others 0 Chapter 7 Leaders need to instill con dence in their fellow students and help them recognize their own ab39 ities They enable constituents to take ownership of and responsibility for their group39s success by enhancing their competence and their confidence in their abilities by listening to their ideas and acting on them by involving them in important decisions and by acknowledging and giving credit for their contributions Heart of strengthening others creating a climate in which people are fully engaged and feel in control of their own lives Must work in an environment that both develops their abilities to perform a taskor complete an assignment that builds a sense of selfcon dence They must hold themselves personally accountable for results as well as feel ownership for their achievements 39 Example David Chan Tar Wei inaugurating a new house systemquot Instead of dictating what he believed to be the right course of action he had to inspire others to act and enable them by supporting them and helping He says to share ones ex eriences and hope that they will lea1n 39om them Student leaders accept the paradox of power They become most powerful when they give their power away Shared power results in higher performance and greater ful llment for any group Leaders who share power demonstrate profound trust in and respect for other39s abilities and those people become more committed to carrying out their responsibilities they own their role their job their function within the group Self determination can be enhanced by giving people more choice and autonomy To help strengthen others leaders must know how to organize work to build up constituent39s skills and experience Coaching helps others learn how to use their skills and talents and learn from experience Encouraging the Heart I RecognizingContributions O 0 Recognition is about acknowledging good results and reinforcing positive performance shaping an environment in which everyone39s contributions are noticed and appreciated Leaders understand thatexpectations have a way of becoming self fulfilling prophecies xpectations powerful because they are the frame into which people fit reality 39 Expectations play an important role in developing people and drawing out their highest potential In order to produce the behavior that leads to success you must rst see yourself as capable and successful For people to give their all you need to focus positive expectations on outcomes and make sure that there are some consistent norms about how the game is playe People are motivated to perform well when they have a challenging goal and receive feedback on their progress Providing a clear senese of direction along with feedback encourages people to do their best Encouragement is positive information that tells people that they are making progress are on the right track and living up to the standards Make recognition personally meaningful get to know the people and be creative about ways to show you care about them Celebrating Values and Victories O O 0 Personalized recognition are celebrations those signi cant occasions where respect and gratitude are proclaimed publicl Celebrations renew your group39s sense of community and recall the values and history that bind you together Public celebrations of accomplishment build commitment because they make people39s actions visible to their peers and therefore dif cult to deny or revoke They also help to strengthen commitment of the people involved by increasing their visibility One of the most signi cant ways that leaders show appreciation be out there with them Being aCCessible will make you more real genuine approachable and more human VIDEO NOTES Student Leadership Challenge Introduction Dr Holton Intro video 5 practices and 10 commitments leadership model see book notes Do the Student Leadership Challenge workbook 1524 Between the Lines lim Kouzes Part 1 c0 writer w Barry Posner Interview video Interviewed by Barry Kibrick Wrote book Leadership Challeng not abusiness book it is a leadership book 0 It39s getting extraordinary things done The capacity to guide others to places they have never been before and to strengthen your abilities and to uplift your spiritquot Iim Kouzes quotLeadership is everyone s businessquot The first place to look for leadership is in yourself a daily challenge for all Max Dupree story about premature granddaughter 0 Nurse told him to come to hospital every day to touch the granddaughter to connect one39s voice to one39s touch 0 First you must find your voice Soul searching is important review successes in the past How you respond to challenge is important Adversity introduces you to yourselfquot Great leaders aren39t necessarily born but leaders are not rare 5 practices 0 Model the way I Be clear about what you value I Align actions with those values align actions with words Inspire a shared vision Challenge the process Enable others to act Encourage the heart 0000 Leading at Google lim Kouzes video Top in uencers Family members 0 Teachercoach 0 Community leader 0 Entertainer sports star politician business leader The leaders that have the most in uence on our dayto day behavior are the ones who are closet to How do we become the best leaders LEARN to become the best leader you can be 0 It takes 10 years of practice 10000 hours to get to a championship level of anything 0 27 hours a day What do people want from a leader 0 competence 0 forward looking 0 honest o inspiring 0 intelligence Perception does correlate with effectiveness Source credibility trustworthiness expertise dynamism we have a credibility lterquot when people talk credibility is the foundation of leadership What is credibility behaviorally I Do what you say you will do What do you stand for 0 Be clear about organization39s values 0 Be clear about your own v ues I Highest level of commitment is where both are clear I Lowest level of commitment is where low clarity of personal values high clarity of organization39s value Most Important practice has the most positive impact on other peoples performance Matching values with behavior 0 Modeling the wayquot Effective leaders are determined by how they respond in the moment Average worker works 3 mins 5 secs before being interrupte forwardlookingquot most differentiates leaders from other competent people 88 of executive leaders want people who inspire a shared vision 0 Most difficult to do 3 lowest scoring leadership items 0 I show others how their longterm interests can be realized by enlisting in a common visionquot 0 I appeal to others to share an exciting dream of the futurequot 0 I describe a compelling vision of what our future could be likequot I Need to communicate to others and their needs People will work harder for people we like 0 Leaders should want to be liked and respected 0 People feel fully engaged when they have many more positive reactions than negative 31 or 1 Micro behaviors 0 Say thankyou39 more often Fear tactics do not work Leaders should assume that their constituents are capable All leadership behaviors can be learned The secret to success in life 0 Major General ohn Stanford story I Secret to success STAY IN LOVE 0 00000 Model the Way and Inspire a Shared Vision Dr Holton Intro video Leadership and Vision Jerry Porras video Wrote book Built to Lastquot Visionary companies 0 Had a significant impact on the world 0 Admired by peers 0 Long successful track record on variety of dimensions 0 Through multiple generations of leaders products and industry cycles On average founded in 1897 18 studied 0 Ex IBM Merck Disney etc Visionary companies outperform the market 161 Words to describe great leaders 0 Passionate Inspirational Personally powerful Charismatic Highly motivated to lead c CHARISMATIC VISI ONARY LEADERS lead great organizations while they are there Softspoken Gentle Humble Serious o BUILT TO LAST LEADERS39 organizations endured long after they were gone Motorola and Zenith example There is no BE ST style for leaders 0 They were committed to building the organization I Westinghouse and GE example STEP 1 to becoming a great leader 0 Clarify who you are and what you want I Ex by creating a personal vision I Can be helpful in a turbulent environment I Com anies have 37 core values average 5 I BIG HAIRY AUDACIOUS GOALS change you to achieve them OOOOOOOOOO STEP 2 0 Build an organization that is consistent with who you are and what you want Needs CORE IDE OLOGY I Core values I Learning I Experimenting I Stretching I Taking risks The product is a consequence of the company not vice versa Social Entrepreneurship video 1970s Bangladesh Mohammad Yunus Microcredit pioneer microfinance 5bil in loans today Won Nobel Peace Prize in 2006 Social entrepreneurs believe then see not see to believe Dorothy Stoneman of YouthBuild USA job training and education Oxford recruits 300 entrepreneurs to change world Need support from business and government Dorothy Stoneman video Created YouthBuild USA in Harlem for disadvantaged kids 1978 Kid examples Kids spend J72 time in Alternative school and 172 build houses for homeless Series of small victories they begin to believe in themselves 1994 got public funding Power of love power of opportunity why YouthBuild works 5500 students graduate every year 0 50000 goalby 2018 The Zappos Family on Nightline video Kentucky warehouse headquarters in Las Vegas 1 bil worth of shoes this year Tony Hsieh CEO same office space as his employees some in the call center make more than him Company culture is familylike 0 Free food in cafeteria o 100 coverage of medicalbills Customer service important 0 Real voices answer the phone 4 week training course for all employees Offer money to quit 0 To make sure people are truly passionate List of10 core values to workby 75 ofbusiness is customers who come back Why Zappos Pay New Employees to Quit Harvard Business video With Bill Taylor Want engaged employees 10 take 1000 offer to quit 150 0 vendors Each department has tour greeting Blogger story of personal affectation 0 Sent ups truck to have shoes returned from terminally ill customer then sent owers Fundamentally customer service not technology Every employee spends a week in KY warehouse Puts out 300 employee manual written by employees Challenge the Process Dr Holton Intro video Leadership fundamentally about change May be uncomfortable but needed for effectiveness Between the Lines im Kouzes Part 2 Interview video Shared values should never be used to suppress dissent 0 Japanese car example I 39 t more ef cient cars stay open so you don39t get blindsided from new ideas 0 Don39t put blinders on Be a catalytic agent for change Don39t challenge the process just to challenge it Give away power if it is founded on trust the fundamental glue that holds us together treats others with dignity and respectquot biggest predictor of success Executives only high on intelligence low on ability to build trust relationships are more likely to fail People will exceed your expectations if you encourage the heart 0 Empathy is a great challenge Between the Lines im Kouzes Part 3 Interview video Iohn Wooden changed willingness to enthusiasm Vision statements should be pictures rather than words Leaders should make people feel safe and should be genuine leading is learningquot Show your appreciation Challenge the Process Bowen Engineering video Challenging Ideas 0 Online project plan room 0 Improve operations for time39s sake o Etc Many obstacles like time money etc but they are worth it The Importance of Urgency John Kotter Harvard Business video Iohn Kotter professor at Harvard one of worlds Author of book A Sense of Urgencyquot Kotter s definition of Urgency combination of thoughts feelings and actual behavior 0 Thoughts great opportunities out there great hazards o Feelings gut level determination that we are going to do something now we are going to do something to win 0 Behavior hyper alertness to what39s going on a sense of coming to work each day with the commitment to make something happen that39s on the important issues a sense you give off to other people that we got to get going on this because it39s so important determination and movement that is smart and wins The fundamental reason we need urgency because rate of change is increasing The faster the world moves the more we need change Right at the beginning of successful change we get a sense of urgency going 0 if you don39t everything slows down and gets frustrating Comes from a lot of places other people help create it and recreate it Urgency does not happen naturally Does not have to come from top of organization Disconnect between inside and outside of organization creates complacency o Decorations can contribute to this Maintaining urgency over time takes hard work Profiles of Youth Leading Change video Harjant Gill India 0 Documentary lmmaker raising awareness about gays and minorities I EX Mission Moviequot Frances Benji Elcoate 0 Provides multimedia training for aboriginal children in Australia Meseret Yirga 0 Works with street children in Ethiopia using theatre and dance Our Time is Now Youth Action video j72 earth39s population lives on less than 2 per day Works with Argentinian children for income Education for school dropouts in Cambodia Practical tools for Armenian children Life skills to students in South Africa Anti racism projects in Australia I Young people account for 40 of world39s unemployed and nearly J72 of all HIV cases I Trained peers to teach communities about HIVAIDS Karen Tse video I International Bridges to ustice for effective defense council to everyone 0 EX in Cambodia I Gives prisoners rights to lawyers and not to be tortured I Built legal system in Cambodia and others 2008 Skoll World Forum Closing video I Muhammad Yunus of microcredit fame I Can work together without having a common purpose I Not just one sector must deal with these problems Process Improvement Primer The Five Principles video I Picking the right leader I Picking the right problem I 2ml biggest predictor of success extent to which org is willing to reach outside boundaries of industry to get ideas I Insisting on doing it right I Understand who customer is what they need and how they make buying decisions Enable Others to Act Dr Holton Intro video I Leaders get things done through other people I You will be more successful if you enable others Leading at Google Bill George video I Culture and leadership go hand in hand I 21St century leaders 0 Hierarchical model to go away Meaning and purpose in work important MedTronic stories Leadership ALIGN around mission and values EMPOWER others and inspire to lead SERVE customers with value not maximize shareholder value COLLABORATE corporations governments NGOs etc Think about your own life story to nd passion to lead Howard Schultz Starbucks story 5 ways to develop a leader SELFAWARENESS I introspection VALUES FIND YOUR SWEET SPOT BUILD A SUPPORT TEAM AROUND YOU BE SAME PERSON IN EVERY POSITION INTEGRITY Andrea Iung story Follow your compass not your clockquot 000 000 I What will be your legacy Enable Others Mike Bowen Engineering video I A leader who produces other leaders multiplies his in ucencequot Iohn Maxwell I Enabling others to act 0 Developing cooperative relationships Listening to diverse points of view Treating others with dignity and respect Supporting decisions made my team members Giving team members a voice Providing team members with challenging work career ops Share power and recognition OOOOOO Martin Burt Microcredit video I Uprising in Paraguay I Only public policy will not change things I Young people are the basis for change in any society I Farmers become rural entrepreneurs Talent at GE video I 2008 183 bill revenue I 300000 employees I GE emphasizes respect inspiration imagination The People Factor letBlue Corporate University Part 1 video I Customerdrivenculture I Airlines are bad business so you need to be different I Core values 00000 H E m an 5 2 The People Factor letBlue Corporate University Part 2 video Over 400 orientations Flight simulations for ight attendants Familyoriented company How IetBlue built a purposeful corporate culture 0 Deep leadership involvement 0 Immersive onboarding experience 0 Commitment to core values Encourage the Heart Dr Holton Intro video I Emotional connection leads to great leadership I Go after your dreams Hoosiers Gene Hackman Motivational Speech video I Remember what got you here I Don39t get caught up in winning and losing Al Pacino Inspirational Speech video I Inspirational speech I Telling a personal story I We can climb out 1 inch at a time 0 Be willing to ght and die for that inch Lean on Me Inspirational Speech Denzel Washington video I You can overcome Randy Pausch Last Lecture Achieving Your Childhood Dreamsvideo I FOLLOW YOUR DREAMS o Randy39s dreams I Experience zero gravity I Play in the NFL Being meeting Captain Kirk I Winning stuffed animals I Become a Disney imaginer 0 Brick walls are there for you to prove how badly you want it I ENABLING DREAMS OF OTHERS Building virtual worlds class Lessons learned Eventually people will show you their good side head fakesquot 0 OOO HINTS Make sure you know which 2 commitments go under each practice those are all on there I had like 3 or 4 questions on the quotBetween the Linesquot video like the most important feeling in a person is gratitude and another was it is important for a leader to be humble and the other one was it was important to show trust Another question said you don39t change for change39s sake but for MEANING AND PURPOSE Urgency is de ned as thoughts feelings and actual behavior Merseret Yirga used DANCE to reach out to youth maybe know all the names from that video that39s just the one I had Mike from one of the videos good LISTENER etBlue is different from other airlines becausedeep leadership involvement One thing Randy Pausch video said he wanted to do PLAY IN NFL 8 another from that video was Brick walls are there for a reason PROVE HOW BADLYWE WANT THINGS Another was if you have a really big idea whose hands should you put it in entrepreneur employee and 2 others I put entrepreneur Another was according to the book which paradox is right about power and leadership the more power you give away the more powerful you are There was one about when recognizing contributions how should you unexpectedly loud so the public can see big so people know or unexpectedly and spontaneouslt this is the answer I chose Also adversity introduces you to yourself be the best leaders we can be by LEARNING CREDIBILITY is the foundation of leadership do what you say you will do leadership is about STAYING IN LOVE with leading No best style of leadership Difference is what they pay attention to Charismatic orgs LEAD the company Built to last orgs BUILD the company Dorothy Stoneman Youthbuild 12 school 1 2 building Muhammad Yunus Microfinance most in uential leaders are FAMILY MEMBERS Zappos paid ppl to quit increase competence decrease urgency young people account for 40 of unemployment minority groups comprise 20 of pop 1524 account for 12 ofHIV infections 5 principles of improvement Recession failure of leadership ppl change job 68 time within lifetime GE leadership imagination inspiring respect IetBlue orientation in Orlando with 400 ppl an INCH makes a difference in winning and losing Al pacino video Week 1 Leadership Video 0 00000000 0 I Video 0 000 O O O I Video 0 000000 0 I Video O O O O 1 University of Washington Knowledge passion and respect Empowering others Trust Freedom Motivation to maximize ability A vision Combine ppl and consult and make tough decisions Out of your comfort zone Learning to lead oneself A culture 2 louholtz Vision plan lead by example hold ppl accountable same core values Trust best of ability show ppl you care Accountable responsible make good decisions 4 basic principles give good effort get to know everyone get involved 8 contribute and don39t do anything you wouldn39t want grandma to find out about the strength of the pack is in the wolf the strength of the wolf is in the pack always try to do the right thing pay forward 3 Desmond Tutu A leader is a servant Leads on behalf of or for the sake of Shows how they are a leader by suffering Not seeing self glorification Mother tareasa ghandi Doing something sacri cial for the sake that they are serving Inspiring Encaptulates and represents the best aspirations in the people 4 finding passion to lead Peter Hutchinson look inside to nd the leadership you need I empowerment Bill George not about advancing to the top but serving the ppl I Struggles of life learn from your failures and dissapointments Has tobe about everyone else not just you Don39t chance your ego but serve others through your leadership Its not about I its about we Its not always about leading from the front but the rear or underneath Passion Empowering others Ellen Breyer student activist I Great sorrow gives experience to help understand leadership Mike Sweeney nd your place in the world I The notion of personal success is very small idea the notion of living an integrated life is a much bigger idea Work home family friends are all equal When things get out of balance refocus MannyVillafana go out on a limb I Do the things ppl say cant be done Believe you have the strength within yourself Be innovative Belief and love for your work work sleep and live your passion Drive your followers with love Martha Goldberg put things in terms of your own family I V ue s stems 0 Steve Rothschild good listener I You have to let go in order to move on O o Reatha Clark King encourage Lead change I Academic ability innovation problem solving work on the problem not complain resourceful productive 0 Doug Baker think before acting I Fight for your people I Create the environment for people to prosper and grow Week 2 Strengthsbased leadership introduction I 3 things a leader needs to have 0 Leaders have a keen understanding of what they are good at and not good at I Knowing yourself is very important I Everything a leader does is done with a team and ppl on their team need diff skills as they have as a leader so stronger as a team I Understand the type of leader that you are 0 Intense dedication to self improvement Never stop learning growing develop new skills and become better I Lifelong journey 0 Very effective leaders are not afraid to seek feedbackto help them grow I Assessments I Followers coaches bosses I Take an honest look at who you are I Strengthsbasedleadership Positive psychology movement began to talk about strengths instead of de cits I Most successful leaders were good at capitalizing on the strengths of their people I Put ppl in positions that t their strengths 0 Discover what you are uniquely gifted with so you can pick leadership roles that t your gifts and build a team that has diff strengths than you 0 Identify what your unique gifts as a leader are I Speakinc o 2 out of10 ofus get to play to our strengths as work 17 o if you look closely whats holding you back from playing to your strengths is what you believe Myths youve been told are true but are not I myth as you grow you change I truth you don39t change your personality you just grow and become more of who you are I myth you will learn the most in the areas you are the weakest I Truth you will develop the most in your areas of strength What you learn in your areas of weakness you will learn with great difficulty 0 channel your strengths 0 The factors of your personality are going to stay the same 0 Invest most of your energy in your areas of strength I Marcus Buckingham o The real challenge in being successful is what are the very few things you must never forget 0 Find out what is unique about a person and capitalize it 0 As a leader be clear I C rity is the antidote to anxie Study a group of ppls heroes to find out about the core strength of them We do a rotten job engaging with other people Managing turns one persons talent into a performance Strength it strengthens you to do it again and again and again 0 A weakness is something that weakens bores frustrates you I Strengths lauriescheiner lay to the strengths of people 0 Goals of strength based education 0 Help ppl fully engage in their god given gifts 0 O O 0 Week 3 I Video 1 o Strengths I Video 2 o How your strengths have helped you I Can bring more to a team knowing what they are I Better able to articulate what your able to do best I Things found as weaknesses may actually be used to your advantage I What do you treasure value It most likely relates to your strengths I Video 3 0 Have you applied your talent themes and what differences has it made I You will realize how your strengths connect to your lifestyle I Choose courses that apply to your strengths I Use your strengths to guide you through your education and life I Use your strengths to help decide who you like working with I Video 4 o Empowerment by strengths I She had no expectations I Realized she had gotten sidetracked in life I Helped her to rediscover the passion in her heart I Brought her back to the place she was meant to be Week 4 I Video 1 o Strengths nders I Kevin Koym I Activator fire fire fire instead of ready aim fire I Woo extrovert love ppl I Command make things happen quickly I Ideation come up with a lot of ideas brainstrom I Strategic think strategically about the future I Ionah Lamis I Strategic Activator execute and correct quickly Ideation see where you can take your ideas Maximizer take good ideas and make them great Futuristic 0 Connect with your calling I Engage in your passions o Historically ppl are taught to improve their weaknesses but instead you should build your strengths o Enhance your strengths and build a team around that 0 Use your strengths and your business partners strengths and leverage off each other and form your team around that I Video 2 0 Former HP boss Carly Fiorina faced tough choicequot Straight forward book authentic Public gure but a private person Sued because overstated to win a shareholder vote Most ppl don39t have an idea about how a company operates Book about the story of businesses aka story of people People produce products and profits and if you don39t understand ppl you cant change what they do and cannot change the products or profits Business through people Leading in a business is all about working with ppl Whatever job you have learn everything you can from that job Leadership is all about seeing the possibilities in ppl and circumstances Huge difference bt leadership and mgt I Leadership changing the order of things fear of ppl she encountered along the way I principle motivator in business c ange understand what the are afraid of the get change preserve that status quoe ppl are afraid of the unknown ppl who have power want to keep it people are ppl wherever you go some ppl can set their fears aside and some cannot motivate ppl to move beyond their fears to create change I leader has to understand that resistance comes with territory be terri ed but not intimidated if you cant choose circumstance deal with them nd common ground and language so you can reach common goals ppl are comfortable with ppl like themselves if employee was a lot like the boss they were more comfortable and talked with more enthusiasm with them and vice versa change requires optimism and realism I belief that things can get better when culture becomes convention something has to change if you want to change a company you have to deal with the software culture values etc as well as the hardware strategy The HP wayquot stopped good change Have to choose to change Fundamental transformation from the bottom up creates huge resistance and take a lot of time What is the software of change The hardware Fact ction fantasy opinion hard to distinguish bt them I How does a leader be aware of that and stay focused Fundamentals of judgment perspective and ethics I When there are issues ppl want to change the rules Tone has to be set at the top and a leader has to role model that I Sometimes you have to fire someone bc their values aren39t where yours are Values are what guide your behavior when no one is looking and you think no one will find out Video 3 0 Video 4 0 Change is all about how ppl behave and what they believe Question 1 I We need more practice I People need to talk straight talk about real issues I If it is important measure it and expect progress I If you want to value something measure it I Be more creative Question 2 I The more progress we can make in terms of leaders of all kinds the more progress we are going to make in business Question 3 personal life I She is married with daughters and granddaughters I Wanted children but couldn39t I Every successful person has a family and supporters around them I Her husband retired when she became CEO I Work environment should be full of ppl making own choices Question 4 I Very job she had she learned something important from and the goal is to bring all of your experience I She became used to the fear of change and it became less frightening and more of a way of life Question 5 I Had a leak in the board when she was at HP I Press and stock price create pressure I Con dentiality has to be respected I Bad things happen when you go under the tablequot You need direct conversations Leadership and capability Leadership is about 3 things I Capability 0 To ask a question and hear the answer 0 Ask questions to understand new situations 0 Customers always know whats wrong and when they tell you it becomes an opportunity Quit innovating and stop taking risks and you will fail Ability to take risks is a leading indicator of a business Ask the right questions Try new things celebrate new ideas take risks Eventually old anwsers aren39t good enough anymore Keep learning Its not the strongest that survive but those most adaptive to chan e 0 Leadership is about changing the order of things 0 Only leaders can drive change I Collaboration I Character OOOOOOO Importance of personal ethics to doing business How a story ends has much to do with how it begins Values matter character counts Toughest choices are made easier if you have a tough internal compass and values and character Fire ppl bc values aren39t in sync with the business I Ppl watch the walk and don39t listen to the talk I Motivation and fear values and character and when you need those things Week 5 I Video 1 0 Dr Travis Bradberry Emotional intelligence I how we relate to other ppl understand ourselves manage our behavior what we do with who we are I talent smart scienti c study for personal excellence I splendid story telling I single biggest predictor of workplace performance I Video 2 o Emotional intelligence reaping professional success I Emotions have taught mankind to reason I Why is EQ critical now I Relationalsips are critical in this economy I EQ links to job andbottomline performance I Changes in the emotional brain are possible 0 Cant change general entelligence I Development of individuals relationships I How it operates in the brain I Brain stem where all signals enter the brain I Limbic system we feel it rst Emotional are experienced here rst before having a rational response I Prefrontal cortex rational brain Where we assign meaning I Emotional intelligence combines rational and emotional parts of brain I EQ is the foundation for critical skills I You experience 1000s of emotional every day and they play a role in our behavior tremendously and they impact a great variety of skills I When you work on the skills it impacts all sorts of behavior stress teamwork anger trustincreasing EQ has huge impact on that I What EQ is not I EQ outperforms IQ 70 of the time I IQ speed of which you gain knowledge ant increase it I Personality stable set of behavior straits that are resistant to change extroversion introversion o Distinct from EQ I EQ is the only true soft skill I Video 3 o Emotional entelligence Your ability to recognize and understand emotions and your skill at using this awareness to manage yourself and your relationships with others 0 The four skills of emotional intelligence I Personal competence personal ability to use understand and manage emotions I Selfawareness ability to accurately recognize your emotions as they happen and understand your general tendencies for responding to different ppl and situations 0 Not just good awareness of emotional reactions but understanding your tendencies and recognize what triggers which emotions I Selfmanagement using awareness of your emotions to choose what you say and do in order to positively direct your behavior 0 Just cause you know you do something doesn39t mean you can manage it 0 Be aware and respond I Social competence how you use emotions with other ppl I Social awareness recognizing and understanding the emotions and perspectives of others 0 Respond to nonverbal Q39s I Relationship management using awareness of your emotions and the emotions of others to manage interactions successfully 0 Use the 3 other skills together 0 What going on with you and other ppl and manage all of the emotions o Responding to emotions proactively o What the 4 skills enable you to do I Build self awareness and knowledge I You don39t realize things you do I Ignore things that make us uncomfortable I Understand other ppl better I Increase your connection to others I Make better decisions I Emotions play a critical role in this I See and seize opportunities I Ability to see an opportunity and react correctly I Identify problems before they escalate I Manage dif cult situations and conversations 0 Being aware of these things allows you to do something different with them instead of moving through your day passively in response to your emotions I Video 4 0 Can EQ be learned I Some ppl are naturally gifted when working with emotions but it can also be learned I Ppl can learn how to interact more effectively at work I Need to be more personally motivated I Practice what they learned back on the job and get good reinforcement on those ski s I Strong relationship bt superior performing leaders and EQ I Can be developed through systematic and consistent approach to training nad development I Workshop interventions are effective in improving EQ I Versatility more effective across avariety of areas Leadershipability and promotability I Highly related to EQ I Need for practice and reinforcement I EQ cant be developed without a sincere motivation and desire to do so I By learing about behavior style ppl can also improve their EQ I In uence by natural behavior styles in 2 ways I Uniques way 5 to display EQ I Different styles interpret and respond to EQbehavior of others in diff ways I Applies across many situations and ppl Behavior of leaders I Most really effectly leaders have a high EQ I Different situations call for different leadership techniques I Without EQ a person with high IQ great experience and smart ideas wont be a great leader I The higher a leader advances the more EQ is important But also the likelihood of troubling gaps I Ex of E Q and how it is impacted by behavior style I Goleman39s current model one of most well known and used EQ models 0 A lot centers around this model 0 How natural behavioral styles in uence how they display EQ and how others interpret those behaviors I Video 5 0 Mr anger self control role play team hexagon I Math class blowup I Mr anger disagrees with teacher about answer to math problem He has a meetig with the teacher later Mr anger has an attitude problem He calls his mom about his problems He denies he has anger problems Everyone else thinks he has anger problems and needs to change so he is going to try and exert more self contro I Video 6 o Emotional case of Benjamin Web I Team meets about unenthusiastic teammate I Think its just his personality I Just try to include him more Ben calls his mom I He thinks its boring and gay I Mom tells him to go have some fun I Team invites ben to teambuilding activity I Racket ball and a movie I Shuf e board instead and ben decides to cme I Team arrives back from shuf e board I Ben had fun and did awesome I He wants to do it again next weekend I Business meeting next week I Next meeting I Everybody decides to hang out at Ben39s place I Video 6 o EQ I practice I Nonemotionally intelligent interaction I Patient is in pain and needs meds and is unhappy bc the nurse isn39t helping bc short staff She is rude and doesn39t get him his meds I Emotionally intelligent interaction I Nurse is really prompt about helping the patient and very apologetic She gets the meds right away Week 6 I Video 1 Daniel Goleman IQ is only a part of what makes ppl succeed in work and their personal lives Anger humor anxiety optimism etc play in all aspects of our lives and we can learn how to manage these emotions Relationships have to power to mold human experience and biology Empathy is innate Recent data from cognitive and brain science Build the case that these soft skills have hard value What is the relationship bt IQ and EQ I EQ matters more per unit than IQ I Floor effect with IQ It wasn39t the ppl who got 40 and were geniuses that were the ones that donated money to charities but the ones who were club presedents and involved in the community Graduate school entry exams predict how well you will do in your rst year of grad school Predictive power of IQ for success in education is a small factor I Predictive power of IQ for success 02 4 of the variation Competence best person for any job not IQ personality test or GPA but look for the competencies in the ppl who are average but look like stars identify traits in stars and average ppl and compart I Who should you hire to be successful as a company EQ competencies matter more when you go higher in the company IQ is a threshold ability need to be smart enough to get in the game but once your in everything depends on EQ Distinguishing competencies bt stars and average I 1 singular drive to achieve improve performance 0 high internal standards for success 0 like to keep score 0 setting challenging goals I 2 impact or in uence 0 make persuasive arguments taylor a presentation to an audience I 3 conceptual thinking pattern recognition make essential connections recognize what will make a difference pick out whats crucial nding underlying problems cognitive I 4 analysis 0 drawing logical conclusions 0 cognitive o anticipatingobstacles I 5 taking on challenges without being told to do so 0 cognitive I 6 self con dent o liking to operate independently o cognitive Neurobasis of EQ vs IQ I Brain evolved from bottom up and has evolved for survival I Mammals needed to have a brain that registered emotions I Emotions have primary survival function Amigdila everything we see has a small part that goes through it to decide if it is a threat It would rather be safe than sorry 00000 O O Sends energy to the limbs Flight ght freeze trigger Attention narrows and fixates Creates an amigdilla highjack regret what you do on impact Makes you act childlike Prefrontal corteX brains exective center Draws info from all over brain Impulses sent here to be scanned and thinks rationall Where EQ abilities are Good day left side is active I Things roll off youquot I Tells your thoughts to shut up Bad day right side is active I Clinically depressed I 4 domains of EQ self mastery O 0 social b Emotional Intelligence 20 Chapter 1 The Journey self awareness what and why your feeling the emotions I when we have a thought our emotional centers prioritize for us and if your thoughts don39t travel from amigdilla to PFC you cant make decisions basil ganglia observes everything we do and distracts decision rules ife wisdom stored here tells us in feelings gut feelings what is right and wrong 0 cant tell us what we know in 00 managing emotions inhibitory ability I motivations depends on the brain circuitry I impulsivity agitation is a sign of the amigdilla being poorly inhibited rain operates on unconscious level mirrored neurons neurons that activate a mirrored image of what the other person is doing there is an emotional subtext to every human interaction good leaders laugh and smile more I intimate brain to brain reactions I creates a feeling of being connected we are biological allies for ppl in this world we love and who love us e communication bt your emotional and rational brains is the physical source of emotional intelligence OO O I Chapter 0 O The physical pathway for EQ starts at the spinal cord primary sensors enter and travel to limbic system place where emotions are experienced and then to the front of the brain EQ requires effective communication bt the rational and emotional centers of the brain Before EQ was discovered scientists realized there must be another variable that explained success above and beyond one39s IQ Studies pointed to emotional intelligence E Q as the critical factor Ppl with the highest levels of intelligence IQ outperform those with average IQs just 20 of the time while ppl with average IQs outperform those with high IQs 70 ofthe time Learning how to increase your EQ is something that happens only in isolated circles EQ strategies from the book provide specifics of what you need to say so and think to increase your EQ Emotions can help you and they can hurt you but you have no say in the matter until you understand them 2 The Big Picture Only 36 of ppl they tested are able to accurately identify their emotions as they happen All emotions are derivations of 5 core feelings happiness sadness anger fear and shame As you work through your daily routine you are subject to a constant stream of emotions Emotional highjackings moments when your emotions controlled your behavior and you react without thinking I Typically the more intense your emotions are the greater the likelihood that they will dictate your actions Since our brains are wired to make us emotional creatures your rst reaction to an event is always going to be an emotional one You have no control over this part of the process You do control the thoughts that follow an emotion andyou have a great deal of say in how your react to am emotion as long as your are aware of it Trigger event when something generates a prolonged emotional reaction in you Your reaction to your triggers is shaped by your personal history which includes your experience with similar situations Sizing up the whole person I Eq is your ability to recognize and understand emotions in yourself and others and your ability to use this awareness to manage your behavior and relationships EQ is quite intangible It affects how we manage behavior navigate social complexities and make personal decisions that achieve positive results Intelligence is your ability to learn and it39s the same at age 5 as it is at age 50 but EQ is a exible skill that can be learned A high EQ can be developed even if you are born without the skill Personality it39s the stable style that de nes each of us It is a result of your preferences Its stable over a lifetime and appears early in life It doesn39t go away or change muc EQ is a exible skill while IQ and personality do no change Together IQ personality and EQ determine how we think and act of the 3 EQ is the only quality that is exible and able to change The impact of EQ I EQ has A LOT of impact on your professional success EQ is the foundation for a host of critical skills It impacts most everything you say and do each day A little effort spent on increasing your EQ tends to have a wideranging positive impact on your li e EQ accounts for 58 of performance in all types of jobs It39s the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence 90 of high performers are also high in EQ just 20 of low performers are high in E Q Nationally ppl with high EQs make more money The link bt EQ and earnings is so direct that every point increase in EQ adds 1300 to an annual sala Must maximize EQ skills to be successful these days I Chapter 3 what emotional intelligence looks like understanding the 4 skills The 4 EQ skills pair up under 2 primary competencies O 0 Personal competence focus on you individually Its your ability to stay aware of your emotions and manage your behavior and tendencies Its more about you I Selfawareness I Selfmanagement Social competence focus on interactions with other ppl Its your ability to understand other ppls moods behavior and motives in order to improve the quality of your relationships Its more about how you are with other ppl I Social awareness I Relationship management Selfawareness your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations I It requires a willingness to tolerate the discomfort of focusing on feeling that may be negative I Emotions ALWAYS serve a purpose and always come from somewhere I Its not about discovering deep dark secrets or unconscious motivations but rather it comes from developing a straightforward and honest understanding of what makes you tick I You can improve your selfawareness just by thinking about it Having it means you aren39t afraid of your emotional mistakes It39s a foundations skill when you have it it makes the other E Q skills much easier to use I 83 of ppl high in selfawareness are top performers and just 2 of bottom performers are high in it I it39s a continuous process that continues throughout your whole life Strategies I Quit treating your feelings as good or bad judging your emotions keeps you from really understanding what it is that you are feeling 0 Suspendingjudgment of emotions allows them to run their course and vanish I Observe the ripple effect form your emotions watch closely how they impact other ppl immediately and then use that info as a guide for how your emotions are bound to affect a wider circle long after you unleash the emotion 0 Ask other ppl how they are affected by your emotions I Lean into your discomfort avoiding creates problems bc it39s a short term 0 Rather than avoiding a feeling you goal should be to move toward the emotion into it and eventually through it I Feel your emotions physically emotions send electric signals through your brain and trigger physical sensations Spot the changes and accompany your emotions 0 Know who and what pushes your buttons if you know who and what triggers you it becomes less of a surprise 0 Discover the source of your buttons and jot them down 0 Think about things generally Watch yourself like a hawk develop a more objective understanding of your own behavior 0 Takin notice of your emotions thoughts and behaviors right as a situation unfold 0 Take advantage of the calm before the storm 0 Look at the situation from a birds eye viewquot Keep a journal about your emotions record what events triggered strong emotions in you and how you responded to them 0 Youll begin to see patterns in which ones put you down bring you up and are difficult to tolerate o The biggest challenge to developing self awareness is objectivity Don39t be fooled by a bad mood remind yourself that your moods are not permanent 0 Don39t make important decisions when you are in a bad mood 0 Don39t dwell on the bad moods Don39t be fooled by a good mood either when your feeling really happy its easy to do something youll regret The excitement and energy you enjoy during a good mood paint a picture of all you encounter Stop and ask yourself why you do things you doquot emotions come when they will not when you want them to come 0 Seek out the source of your feelings Visit you values when your really busy its easy to lose sight of what39s really important to you 0 Take the time to checkin with yourself and jot down your core beliefs and values Check yourself how you feel is re ected in how you look Is the look that you are projecting the one you chose one that your mood created or one chosen by default Spot your emotions in books movies and music often times themes from these items parallel your own 0 Finding your emotions in the expressions of artists allows you to learn about yourself and discover feelings that are often hard to communicate Seek feedback look for similarities in the info given to you by diff 0 Putting things into perspective helps you see the big 39 e o Selfawareness is the process of getting to know yourself from the inside out and the outsi e 39 Get to know yourself under stress your self awareness in times of stress should serve as your third ear to listen to your body 5 cries for help 0 Recognize these signals and recharge your battery before your stress causes permanent damage to your system Selfmanagement what happens when you act or do not actIts your ability to use our awareness of your emotions to stay exible and direct your behavior positively Its dependent on your selfawareness I Its revealed by your ability to tolerate the uncertainty as you explore your emotions and options I Real results come form putting your momentary needs on hold to pursue larger more important goals I Success comes to those who can put their needs on hold and continually manage their tendencies I Ability to use awareness of your emotions to actively choose what you say and do I Ample self awareness is necessary for effective selfmanagement bc you can only choose how to respond to an emotion actively when youre aware of it I Strategies I Breath right your stomach should fully protrude with every breath you ta e 0 Shallow breaths deprive your brain of oxygen and handicaps your ability to self manage o Inhale completely through your nose and out your mouth I Create an emotion vs reason list create a list that distinguishes the emotional side of the argument from the rational one o This allow you to take into account the importance of your emotions without letting them take contro I Make your goals public if you clearly tell other ppl what you are setting out to accomplish their awareness of your progress creates an incredible sense of accountability 0 Much of selfmanagement comes down to motivation and you can use the expectations that other ppl have of you as powerful force to get you up off the proverbial couch I Count to ten when you feel yourself getting frustrated or angry stop yourself by taking in a deep breath and sayig the number one to yourself as you exhale Keep breathing and counting until you reach the number 10 0 Even if you don39t make it to double digits youll stop the ow of frustration and anger long enough to cool down your overheated limbic system and give your rational brain some valuable time to catch up I Sleep on it more often than not giving yourself an extra day week or month to digest a situation before moving forward is all you need to stay in control 0 Time brings clarity and perspective to the thousands of thoughts that go swimming through your head when something is important 0 Time also helps control emotions you would otherwise act irrationally about I Talk to a skilled self manager find a person whom you consider to be a master selfmanager take them out to lunch or coffee explain what you need help with and ask them to review the self management section of this bookbefore meeting 0 Share your goals with this person and ask what tactics he or she relies on I Smile and laugh more even if you are not feeling happy putting on a smile can trick your body into thinking that your are 0 When you smile and laugh your face sends signals to your brain that you are happy 0 Lift your mood by watching a funny show or reading a funny 00 Set aside some time in your day for problem solving thinkback through recent decisions and youll nd that ones you made in a hurry were often less effective than the ones thoughtfully planned out 0 Give yourself 15 minutes a day to just think Take control of your self talk the thoughts that are most in uential are the ones where you literally talk to yourself 0 There is a strong relationship bt what you think and how you feel 0 Turn 1 alwaysquot and I neverquot into just this timequot or sometimes 0 Replace judgmental statements like im an idiotquot with factual ones like I made a mistakequot 0 Accept responsibility for your actions and no one elses Visualize yourself succeeding visualizing yourself managing your emotions and behavior effectively is a great way to practice your new skills and make them into habits o A great time to do it is before you go to bed at night 0 Imagine yourself doing and saying the right things and allow yourself to eel the emotions Clean up your sleep hygiene patience exibility and alertness are the first things to go when you don39t get enough sleep 0 Get twenty minutes of morning sunli ht 0 Turn off the computer at least 2 hours before bedtime 0 Keep your bed for sleeping 0 Avoid caffeine especially at night Focus your attention on your freedoms rather than your limitations if you cant change a situation or even the parties involved but instead take accountability for what you have control over and focus your energy on remaining exible and openminded in spite of the situation 0 Life isn39t fair theres nothing you can do about it it isn39t up to you Stay synchronized when you do a good job of managing your emotions your body language will fit he emotional tone of the sitation and when you cant keep your body language in check it is a clear sign that your emotions are getting the best of you 0 Direct your attention away from your emotions and on to the task at hand Speak to someone who is not emotionally invested in your problems new perspective open up additional avenues for you to explore 0 Others unique perspectives will help you to see tings differently and expand your options Learn a valuable lesson from everyone you encounter this is the best way to stay exible open minded and much less stressed o Embrace opportunities where you are caught off guard and learn something Put a mental recharge into your schedule when you take time out of your day to get your blood owing and keep your body healthy it gives your mind an important break 0 Exercise is the most signi cant rest and recharge you can give your brain beyond 5 eep I Accept that change is just around the corner the key to navigating change successfully is our perspective before changes even surface 0 Think through the consequences of potential changes so you aren39t caught off guard o Admit to yourself that even the most stable trusted facets of your life are not completely under your control 0 Create a list each week of important changes that you think could possibly happen Social awareness its your ability to accurately pick up on emotions in other ppl and understand what is really going on with them I Listening and observing are the most important elements of social awareness I We have to stop doing many things we like to do I To be socially aware you have to spot and understand ppls emotions while you39re right there in the middle of it a contributing yet astutely aware member of the interactions I Its looking outward and tapping into your senses to learn about and appreciate others I Its centered on your ability to recognize and understand the emotions of others I Strategies I Greet ppl by name it39s a personal and meaningful way to engage someone It breaks down barriers and comes across as warm and inviting 0 Whatever story is behind your name its an essential part of your identity It feels so good when ppl use your name and remember it o If your bad with names use a persons name twice during a conversation after you learn it I Watch body language do a head to toe body language assessment to help you better understand that personas emotions 0 Look at eye movements smile hand gestures etc I Make timing everything askthe right question at the right time with the right frame of mind all with your audience in mind 0 Start working on timing by asking questions I Develop a backpocket question what you use just in case to bail you out of any awkward silence or uncomfortable moment 0 Use it if a conversation just doesn39t go as planned 0 Avoid politics religion and other potentially sensitive areas I Don39t take notes at meetings you often miss important info being said bc you are too busy trying to write everything down 0 Multitasking sacri ces your quality of work bc your brain isn39t capable of high level performance with multiple activities at once 0 By having your head focused on your tablet and your hand scribbling away you miss the critical clues that shed some major light on how others are feeling or what they may be thinking I Plan ahead for social gatherings if you have a plan you free up your mental energy and brainpower so you can focus on the present moment 0 Planning helps you enjoy the event more bcyoull be less stressed and more present while your t ere Clear away the clutter to be socially aware you must be socially present and remove distractions Especially the ones inside your held 0 When in convo don39t interrupt each other until they are completely done talking Live in the moment wherever you are be 5 present as possible so that ou see the ppl around you and experience life in the moment Children are the best at living in the moment while adults worry about the past and stress about the future Go on a 15minute tour take some time to walk around where you work and notice your surroundings This will help you get in tune with other ppl and their emotions and refocus your attention on some of the smaller yet critical social cues that eXist right under your nose Watch EQ at the movies movies are an abundant source of EQ skills in action demonstrating behaviors to emulate or completely avoid 0 When you watch a movie observe social cues 0 Hollywood is the entertainment capital of the world and a hotbed of E Q Practice the art of listening listening isn39t just about hearing words but listening to the tone speed and volume of the voice 0 When someone is talking stop everything else and listen fully until they are finished speaking Go ppl watching when you take the time to observe you will notice ppl reveal their moods 0 It39s a safe way for you to pickup on signals observe interactions and figure out underlying motivations or emotions without entering into the interaction yourself Understand the rules of the culture game treat others how they want to be treated not how you want to be treate 0 Pay more attention and listen more when it is someone outside of your own culture 0 Ask speci c questions Test for accuracy we all need to con rm social observations at some point 0 Ask if what your observing in ppl or situations is actually whats occurrin It will ultimately give you a keener understanding of social situations and help you pick up on cues that usually y under the radar o If you don39t ask youll never be sure Step into their shoes helps gain perspective and a deeper understanding of others improve your communication and identify problems before they escalate Seek the whole picture looking outward and seeking feedback is key to social awareness bc it gives us the chance to see how others view us 0 Others opinions in uence you and your life Catch the mood of the room emotions are contagious meanin they spread from one or 2 ppl until theres a palpable and collective mood that you will feel at some level 0 O O Rely on your gut instincts When you enter the room scan it and notice whether you feel and see energy or quiet subdued calm 0 Relationship management its your ability to use your awareness of your own emotions and those of others to manage interactions successfully it often taps into your abilities I the first three EQ skills self awareness self management and social awareness It ensures clear communication and effective handling of con ict It39s the bond you build with others over time It poses the greatest challenge for most ppl during times of stress It gives you the skills you need to avoidboth scenarios and make the most out of every interaction you have with another person You use your selfawareness skills to notice your feelings and judge if your needs are being satisfied You use your selfmanagement skills to express your feelings and act accordingly to bene t the connection And your sue our social awareness skills to better understand the other persons needs and feelings I Strategies Be open and curious 0 Open sharing info about yourself with others When ppl know about you there is less room for them to misinterpret Curious be interested in the other persons story as well The more you show interest in and learn about the other person the better shot you have at meeting his or her needs and not misinterpreting them Enhance your natural communication style it shapes your relationships 0 Think about how your friends family and colleagues experience your style direct indirect comfortable serious entertaining discreet controlled chatty intense curious cool intrusive Avoid giving mixed signals you confuse and frustrate others when you say one thing and your body or tone says another 0 Ppl trust what they see over what they hear Remember the little things that pack a punch always use thank u a you u pleasequot and im sorry Take feedback well consider the source of your feedback turn on your social awareness skills to listen and really hear what is being sai Build trust open communication willingness to share consistency in words actions and behavior over time and reliability in following through on the agreements of the relationship 0 Trust is built rather than depleted by us Have an opendoorquot policy allows any employee to talk to anyone at any level fostering upward communication through direct and easy access to everyone below 0 It originated in 1899 when the US feared it would lose its trading privileges in the East It allowed all trading nations access to the Chinese market Only get mad on purpose its easy to be angry but its dif cult to be angry with the right person to the right degree at the right time for the right purpose and in the right way 0 Be honest with yourself which means sometimes using anger with a purpose Don39t avoid the inevitable avoiding just puts an issue off for later allowing it to brew into a bigger issue 0 Tackle issues while there smaller Acknowledge the other persons feelings lean into your own discomfort and take a moment to acknowledge not sti e or change other ppls feelings Complement the persons emotions or situation the complementary response always says to recognize what the other person feels and think its important When you car show it don39t hesitate or put something off until next wee 0 Things as simple as a greeting card or something inexpensive yet meaningful that sum up how you feel are all you need to make an impact and strengthen a relationship Explain your decisions don39t just make them instead of making a change and just expecting others to accept it take time to explain the why behind it including alternative options 0 Acknowledge how the decisions will effect everyone Make your feedback direct and constructive requires all 4 EQ skills to be effective 0 Self awareness to identify your feelings bout the feedback 0 Self mgt to decide what youll do with the info you just learned about yourself 0 Social awareness to think of the person whos receiving the feedback 0 Relationship building to keep the persons feelings in mind when planning their feedback and use softeners when beginning statements Align your intention with your impact use your social awareness and self mgt skills to observe the situation and the ppl in it think before you speak or act and make an appropriate and sensitive response Offer a xitquot statement during a broken conversation let go of blame and focus on the repair 0 They feel like a breath of fresh air are neutral in tone and nd common ground Tackle a tough conversation don39t run from them They are inevitable Don39t be defensive and remain open 0 Start with agreement Ask the person to help you understand his or her side Resist the urge to plan a comeback or a rebuttal Help the other person understand your side too Move the convo forward Keep in touch 0 O O O O I Chapter 4 Digging in my emotional intelligence action plan 0 A single cell can grow 15000 connections with its neighbors This chain reaction of growth ensures the pathway of thought responsible for the behavior grows strong making it easier to kick this new resource into action in the future Steps to complete EQ action plan Transfer your EQ appraisal scores onto chart Pick an EQ skill to work on I Pick 3 strategies to begin using for your chosen skill I Choose an EQ mentor I Keep in mind the following as you apply your chosen strategies I To expect success not perfectionquot I Practice practice practice I Be atient I Measure your progress Emotional Intelligence 20 achieverhave a great deal of stamina and work hard they take great satisfaction from being busy and productive activatorpeople who can make things happen by turning thoughts into action often impatient adaptabilityquotgo with the owquot they tend to be quotnowquot people who take things as they come and discover the future one day at a time analyticalsearch for reasons and causes they have the ability to think about all the factors that might affect a situation arrangerpeople can organize but also have a exibility that compliments this ability beliefcertain core values that are unchanging out of these values emerges a defined purpose for their life ensure fairness and promtoes un1ty c0mmandthey can take control of a situation and make decisions others trust you wont play games C0mmunicati0n nd it easy to put their thoughts into words they are good conversationalists and presenters c0mpetiti0nmeasure their progress against the performance of others they strive to win rst lace and revel in contests C0nnectednesshave faith in the links btw all things they believe there are few coincidences and that almost every event has a reason C0nsistencyaware of the need to treat people the same they try to treat everyone in the world with conistency by setting up clear rules and adhearing to them C0ntextenjoy thining about the past they understand the present by researching its history deliberativeserious care they take in making decisions or choices they anticipate the obstacles ou inspire trust bc you are cautious developerrecognize and cultivate the potential in others they spot the signs of each small improvment and derive satisfaction from these improvements disciplineenjoy routine and structure their world is best decribed by the order they create they never let themselves off the hoo empathycan sense the feelings of other people by imagining thmselves in others lives or situations respect peoples feelings focustake a direction follow through and make corrections necessary to stay on track they prioritize then act futuristicinspired by the future and what could be they inspire others with their visions of the ture ability to look ahead harmonythey dont enjoy con ict rather they seek areas of agreement you show others respect by valuing their input and helping them be hear ideationfascinated by ideas they are able to find connections btw seemingly disparate p enomena help people see that you are seeking to improve staus quo includeraccepting of others they show awareness of those who feel left out and make an effort to include them individualizationintrigued with the unique qualities of each person they have a gift for guring out how people who are different can work together productively inputhave a craving to know more often they like to collect and archive al kinds of information information is current and accurate intellectioncharacterized by their intellectual activity they are introspective and appreciate intellectual discussions when you carefully analyze others thinking leamerhave a great desire to learn and want to continuously improve the process of learning rather tha the outcome respect knowledge that is superior to your own maximizerfocus on the strengths as a way to stimulate personal and group excellence they seek to transform something strong into something superb p0sitivityliave an enthusiasm that is contagious they are upbeat and can get others excited about what they are going to do relatorenjoy close relstionships with others they nd dep satisfaction in working hard iwht friends to achieve goals r quot quot 39 r g39 L 391 fwhat the say they will do they are committed to stable values such as honesty and loyalty restorativesdept at dealing with problems they are good at guring out what is wrong and resolving it self assurancefeel con dent in their ability to manage their own lives they possess an inner compass that gives them con dence tat their decisions are right admitting their mistakes significancewant to be very importnant in the eyes of others they are independent and want to b recognized share your desire for achieving big goals strategicalternative ways to proceed faced with any given scenarios they can quickly spot the relevant patterns and issues w00love the challenge of meeting new people and winning them over they derive satisfaction from breaking the ice and mkaing a connection with another person naturally charm others The names of the books and authors 34 terms from book 66 strategies four domains the 4 names and themesnames of ppl and the videos differencebt IQ and EQ the 4 skills ofemotinnal 39 39 and author 39 1 1y HRE FINAL EXAM STUDY GUIDE 4 EQ skills in 2 different categories Personal Competence 1 2 SelfAwareness SelfManagement Social Competence 1 2 Selfmanagement Social Awareness SELFAWARENESS To be selfaware is to know yourself as you really are SelfAwareness Strategies 1 0 Quit treating your feelings as good or bad 0 Take notice of the emotions you are feeling refrain from putting it into the good or bad pile and remind yourself that the feeling is there to help you understand something important Observe the ripple effect from your emotions 0 Watch closely how your emotions impact other people immediately Lean into your discomfort 0 Don t avoid your feeling move toward the emotion into it and eventually through it Feel your emotions physically 0 Take notes on how you react to strong emotions physically tightening of your muscles speeding up ofyour heartbeat etc Know who and what pushes your buttons 0 Learn why these things push your buttons and what or who they are Watch yourself like a hawk o Calm yourself down before it all comes outknow when emotions are building up and then knock them down Keep a journal about your emotions 0 Writing down your emotions makes your tendencies much easier to remember Don t be fooled by a bad mood 0 Don t let a bad mood lead you to a decision dwell on it let the mood pass and then make your decision Don t be fooled by a good mood either 0 Stay aware ofyour good moods and the foolish decisions these moods can lead to you ll be able to enjoy feeling good without any regrets 10 Stop and ask yourself why you do the things you do 0 The better you understand why you do the things you do the better equipped you ll be to keep your emotions from running the show 1 1 Visit your values 0 Know the values you live by and stick to them 12 Check yourself 0 Notice your mood and consider its in uence upon your demeanor check yourself 13Spot your emotions in books movies and music 0 Listening to music reading novels watching films and even looking as art as a gateway into your deepest emotions 14 Seek feedback 0 Real eyeopener by showing you how other people experience you 15 Get to know yourself under stress 0 Your body speaks volumes when you push it too hard take time to recognize these signals and recharge your emotional battery before causing permanent damage SELFMANAGEMENT 0 Your ability to use awareness of your emotions to actively choose what you say and do 0 Relies on your ability of selfawareness SelfManagement Strategies 1 Breathe right 0 Breathe longer breaths to give more oxygen to your brain makes you think clearer Create and emotion vs reason list 0 When in a sticky and stressful situation gives you grief grab a sheet of paper and give yourself time to organize your thoughts and make a list 3 Make your goals public 0 Share your goals and ask others to monitor your progress 4 Count to ten 0 Take deep breaths and after each one count until you get to ten when you feel yourselfbecoming angry or upset 5 Sleep on it 0 Give yourself more time to think about the situation all the way through 6 Talk to a skilled selfmanager 0 Learn their tricks 7 Smile and laugh more 0 When you laugh or smile your brain receives signals that you are happy 8 Set aside some time in your day for problem solving 0 Take time to just think 9 Take control of your selftalk 0 Take out all the negative thoughts you tell yourself or all the ones blaming others for your mistakes 10Visualize yourself succeeding 0 Picture yourself in your hardest situations and then how you would get out of them 11 Clean up your sleep hygiene 0 Get 20 minutes of morning sunlight N 0 Turn off the computer at least 2 hours before bed 0 Keep your bed for only sleeping 0 Avoid caffeine especially in the pm 12 Focus your attention on your freedoms rather than your limitations 0 Focus on what you have control over 13Stay synchronized o Synchrony body language that matches the emotions being expressed 0 Direct your attention away from your emotions and focus on the task at hand 14 Speak to someone who is not emotionally invested in your problem 0 Having someone who is emotionally invested may in uence you to make a decision that you shouldn t because of their feelings towards it 15 Learn a valuable lesson from everyone you encounter 0 Learn something when others tell you feedback 16 Put a mental recharge into your schedule 0 Find an activity to ease your mind a peaceful one 17Accept that change is just around the corner 0 Anticipate change and always be ready for it SOCIAL AWARENESS o A skill you use to recognize and understand the moods of other individuals and entire groups ofpeople 0 Ability to recognize and understand the emotions of others Social Awareness Strategies 1 Greet people by name 0 One of the most basic and in uential social awareness strategies 2 Watch body language 0 Check for what other s body language communicates on how they are feeling 3 Make timing everything 0 Bring up the right topics at the right time 4 Develop a backpocket question 0 A simple question with a variety ofpotential answers to kickstart a dead conversation 5 Don t take notes at meetings 0 Taking notes takes away from you actually listening listen then take notes after 6 Plan ahead for social gatherings 0 Make a plan on what where and who about the social gathering you are going to 7 Clear away the clutter 0 Don t interrupt take away the voice in your head planning what you are saying neXt or something and focus yourself on the words the person is say1ng 8 Live in the moment 0 Make being in the present moment a habit be as present as possible wherever you are 9 Go on a 15minute tour 0 Tour your workplace twice a week observe moods and don t make assumptions 10Watch EQ at the movies 0 Observe character interactions relationships and con icts 11 Practice the art of listening 0 Stop everything else and listen to the person speaking until they are done 12 Go people watching 0 Get comfortable with identifying moods body language etc 13 Understand the rules of the culture game 0 Treat others how they want to be treated and learn the rules of their culture 14 Test for accuracy 0 When you think you know how someone else is feeling ask them how they are feeling and see if your assumption matches 15Step into their shoes 0 To gain a deeper understanding on how they are feeling 16 Seek the whole picture 0 See how others View us 17 Catch the mood of the room 0 Practice your ability to detect the mood ofa group or setting you are in RELATIONSHIP MANAGEMENT 0 Tap into all 3 of the other EQ skills 0 Use this skill to notice your feelings and determine if your needs are being satisfied 0 Use this skill to express your feelings and act accordingly to benefit the connection 0 Use this skill to better understand the other person s needs and feelings Relationship Management Strategies 1 Be open and be curious 0 Ask questions 2 Enhance your natural communication style 0 Find out how others perceive you and how they feel communicating with you and find upsides and downsides to that and improve them 3 Avoid giving mixed signals 0 Do what you say you will 4 Remember the little things that pack a punch o The little appreciations you can give go a long way quotthank you quotyou re welcome etc 5 Take feedback well 0 Don t get offended with criticism 6 Build trust 0 By open communication 7 Have an opendoor policy 0 Let others give advice to you and take suggestions 8 Only get mad on purpose 0 Use anger but only at the right times to the right extent and with the right person 9 Don t avoid the inevitable 0 Don t avoid sticky situations deal with them 10Acknowledge the other person s feelings 0 Help others with the emotions they are feelings don t just brush them off to the side with a simple quotI m sorry 11 Complement the person s emotions or situation 0 Recognize others emotions and how they are feeling and complement it with your response 12When you care show it 0 Do simple tasks or simple gifts to show that you care about a person 13 Explain your decisions don t just make them 0 Clarify why you are making a decision and how it is a positive one to make let your team feel comfortable with it 14 Make your feedback direct and constructive 0 Cut to the chase don t beat around the bush 15Align your intention with your impact 0 Make sure your good intentions are followed by actions that will leave a good impact 16 Offer a fixit statement during a broken conversation 0 Don t let an argument escalate offer a fixit such as asking how the other person is feeling 17 Tackle a tough conversation 0 Don t run from things you don t want to reveal to someone face it and solve how you will let them know in a positive way WEEK 10 Chapters 12 of Student Leadership Challenge Book Chapter 1 o The abundance of challenges is not the issue it is how you respond to them that matters When the leader in everyone is liberated extraordinary things happen 0 Ifyou have the will and the way to lead you can 0 SLC supplies the way ifwe supply the will 0 quotSome people make things happen some watch things happen while others wonder what has happened Gaelic Proverb 0 Leadership is found everywhere not only at the highest levels of organization and society 0 And leadership is not just reserved for only a handful of special people 0 Not a gene or inheritance 0 Leadership is an identifiable set of skills and abilities that are available to everyone Leaders come from anywhere and everywhere SLC written to strengthen your abilities and uplift your spirits quotPractice is the best of all instructors PubiliusSyrus Research over 25 years ofleaders at their quotpersonal bests 0 quotPersonal bests are experiences in which our study respondents set their individual leadership standards of excellence o quotThe formula for success is simple practice and concentration then more practice and concentration Babe Didrikson Zaharias 0 quotIt s what you learn after you know it all that counts ohn Wooden Chapter 2 H The 5 practices of Exemplary Leadership People who guide others follow similar paths but not the same 0 Each experience is individually unique but followed remarkably similar patterns of action in a wide range of settings When getting extraordinary things done in organizations student leaders engage in these Five Practices of Exemplary Leadership Model the way 2 Inspire a shared vision 3 Challenge the process 4 Enable others to act 5 Encourage the heart Leadership is not about personality it is about behavior MODEL THE WAY Titles are granted to leaders but behavior wins you respect Neil Kucera quotLeadership is mostly the model you provide for your peers in how you behave 0 Leader ofa group who worked with atrisk adolescents The teens would mimic the behavior of their volunteers You must be models of the behavior you expect from others LEADERS model the way Student leaders must also clarify their values Iason Ting elected president of his student organization and had to figure out what was important to him and why 0 Had to make sure he was consistent with these values and standards with what he was doing Student leaders must also build agreement around common principles and common ideals Exemplary student leaders set the example through their daily actions quotWe must become the change we want to see Ghandi quotModel the way is about earning the right and the respect to lead through direct involvement and action o N o 0009 1 U1 Students follow first the personI then the plan INSPIRE A SHARED VISION Leaders inspire a shared vision Thinking of what quotcould be and quotwill be puts drive and determination behind a team quotThe very essence of leadership is that you have a vision It s got to be a vision you articulate clearly and forcefully on every occasion You can t blow an uncertain trumpet Theodore Hesburgh Leaders must envision the future Leaders cannot command commitment they can only inspire it Must enlist others in a common vision quotMyquot vision emerges into quotourquot vision ZeebahAleshi inspired her bandmates to keep plating and have passion for music again when their band director became ill Have to have belief in the vision and enthusiasm for it key to inspiration CHALLENGE THE PROCESS Departure from the status quo is a must when achieving a personalbest Great leaders seek and accept challenge Leaders are pioneers willing to step out into the unknown Search for opportunities to o Innovate o Grow 0 Improve quotInnovation distinguishes between a leader and a follower Steve Jobs quotThe trouble is ifyou don t risk anything you risk even more Erica Iong Try fail and learn Try fail and learn Try fail and learn ENABLE OTHERS T0 ACT Grand dreams are able to come true by team effort solid trust strong relationships deep competence cool confidence group collaboration and individual accountability Student leaders must foster collaboration and build trust Francesca Battaglia learned that is it okay to rely on other to get stuff done 0 Don t do it all by yourself Student leaders strengthen others quotYou may be deceived if you trust too much but you will live in torment if you do not trust enough Frank Crane The more people that trust their leader and each other the more they take risks make changes and keep organizations and movements alive ENCOURAGE THE HEART Student leaders encourage the hearts of their team to carry on 0 Need to recognize contributions 0 Celebrate values and victories quotFlatter me and I may not believe you Criticize me and I may not like you Ignore me and I may not forgive you Encourage me and I may not forget you William Arthur Ward SLC INVENTORY BOOK Model the way 1 Finding your voice by clarifyng your personal values 2 Setting the example by aligning actions with shared values Inspire a shared vision 1 Envisioning the future by imagining exciting and ennobling possibilities 2 Enlisting others in a common vision by appealing to shared aspirations Challenge the process 1 Searching for opportunities by seeking innovative ways to change grow and improve 2 Experimenting and taking risks by constantly generating small wins and learning from mistakes Enable others to act 1 Fostering collaboration by promoting cooperative goals and building trust 2 Strengthening others by sharing power and discretion Encourage the heart 1 Recognizing contributions by showing appreciation for individual excellence 2 Celebrating the values and victories by creating a spirit of community WEEK 10 VIDEOS Between the Lines im Kouzes Interview with Kouzes who has written the quotStudent Leadership Challenge books Leadership is everyone s business Set of skillspractices that can be in anyone Wrote that leadership is a daily change for all Story about Max Dupree o Granddaughter Zoe born premature and didn t stand a chance of surviving any more than 3 days So he got involved in her care at the hospital so he asked a nurse if there was anything he could do 0 Nurse told him to come to the hospital every day and run Zoe s arms legs and her body with his fingertips and tell her how much he loved her as a grandfather 0 And she said this because she has 0 be able to connect your voice with your touch I To become a leader you must connect your voice with your touch You must find your voice first Have to do deep soul searching without punishing others while looking back I Review your cases of past performances Abundance of challenges is limited but it is how you respond to these challenges quotAdversity introduces you to yourself Video on im Kouzes Told story started doing this work in 1969 Found job in community action and got hired into training managers and leaders being trained First training site Black Southern Baptist Church Had training in sanctuary Stand at pulpette to start training 3 minutes in training and people started shouting quotAmenquot and quotPraise the Lord Worked with Ron Shimmer and he would just start playing the piano Why Because to him leadership is person and they need to follow someone they know Who are the most in uential leaders 0 Business leader Community leader Entertainer Family member Political leader Professional athlete o Teachercoach Leaders who have the most in uence on us day by day are the ones that are the most close to us 0 Soyourself How can we be the best leaders we can be 0 Learning How many hours on a daily basis over how many years does it take to the best you can be at something 0 Takes 10000 hours over 10 years to get to the championship level HAVE TO KEEP LEARNING What s the foundation of leadership 0 Credibility is the foundation ofleadership 0 Except forwardlooking Ifyou don t believe in the messenger you won t believe the message 1st task of a leader develop credibility in audience OOOOO 0 Be upbeat and inspiring What drives commitment 1st step to take to gain credibility 0 Do what you say you will do Leaders need to know the framework of their life 0 What they stand for what they believe in 0 Know the organization s values Most commitment when there is a high level of clarity of both what the leader believes in and what the organization stands for Most important behavior of a leader is whether they practice what they preach 0 Known by behavior 0 How you respond in the moment HP executive said this 3 minutes and 5 seconds is the amount of time it take for someone working to be interrupted 0 You have someone s attention for that much time Forwardlooking most differentiates leaders from credible people quotVision trumps everything Most difficult to be able to share an inspired vision 0 Why 0 Because you need to know your own vision before you preach it and have to be able to communicate the vision to allow others to see them reaching it 0 Have to inspire them to go toward that vision Leaders have t be wellliked and respected o Leaders should want to be liked and to havewant positive relationships with their team Top performing teams 0 Ask questions 0 Have more positive attitudes 0 Focus more on others 0 More connected than low or moderate teams What s the positive number need to be on a team 0 3 5 positive interactions for every 1 negative interaction 0 In marriage it needs to be 5 to 1 I 90 that don t have that separate Secret to success in life 0 STAY IN LOVE 0 Most powerful and exhilarating feeling 0 Has an everlasting fire about it 0 Love them and lead them WEEK 1 1 Chapter 34 of Student Leadership Challenge Book Chapter 3 Model The Way 0 Michael Gibler hired at Ultrazone laser tag arena and arcade 0 1st 6 months 0 Michael learned quickly Stayed energetic Made friends with coworkers Promoted to an assistant manager When this happened and he tried to take charge no one listened to him or did what he asked 0 Because he hadn t earned their trust or respect so he was determined to do so 0 Decided he would never order his coworkers to do things he would be a good listener and stay open to suggestions from them 0 After a few weeks things turned around and his coworkers id what he asked of them and enjoyed it o CREDIBILITY is the foundation ofleadership o Leaders should never take it for granted 0 Leading by example is how leaders make visions and values tangible Clarify Values 0 To earn and sustain personal credibility you must be able to clearly articulate deeply held beliefs 0 That s why clarifying values leads model the way 0 Tammy Levy chose to move to Israel for a year 0 Israel made her look at herself and find who she was 0 She said she wants to always question the thoughts and beliefs I decided on years ago without this continuous inner fight I will not grow and learn 0 To stand up for your beliefs you first have to know what they are 0 Learning comes from exploring yourself your inner territory 0 And then communicate your beliefs and principles in an authentic way Set the example 0 Urge them to follow you by your actions 0 Don t always need encouraging or inspirational speeches 0 Act inspirationally and others will follow 0 quotSetting an example is not the main means ofin uencing others it is the only means Albert Einstein 0 O O 0 Chapter 4 Inspire A Shared Vision Envision the future 0 To become a leader you must be able to envision the future 0 Your vision is the broad message you want to convey Enlist others Help others see what they are doing is bigger than themselves quotThe greatest danger for most of us is not that our aim is too high and we miss it but that it is too low and we reach it Michelangelo Need to show how the vision your team has is unique quotAnimatequot the vision to enlist others Help them see and feel how their own interests and aspirations are aligned with the vision WEEK 11 VIDEOS Leadership and Vision Social Entrepreneurs Pioneering Mid 1970s Bangladesh in severe poverty Counted 42 people who only need 27 to get out ofpoverty Microfinance developed from that ofloans Mohammed Lunez won Nobel Peace Prize in 2006 New kind of change agent social entrepreneurship 0 They tackle the problems no one wants to deal with such as housing clean water child education etc They believe then they see 0 Can foresee end result Want to expand social entrepreneurship YouthBuild Uncommon Heroes Dorothy Stoneman founder and president onouthBuild USA What kids walk into YouthBuild 1st thing she wants them to feel is respected lstYouthBuild in 1978 in Harlem There to turn around kids lives Two parts of schooling 0 1st half actual school working toward diploma o 2 1 half build homes for various homeless families Got public funding in 1994 0 Since then 76000 teens have produced 17000 units of housing in 2 26 ofAmerica s poorest communities Combination oflove and opportunity Each year 5500 students graduate from YouthBuild programs The Zappos Family on Nightline Zappos online shoe and delivery site Tony HsiehCEO Have 10 commandments they live by Why Zappos Pays New Employees They ask new employees if they d rather take money than stay and work About 10 of the new employees do take the money and leave 10 very well values developed Zappo Story 0 Well known blogger bought shoes but couldn t get them because she was with her ill mom 0 Zappos had UPS come to her house pick up shoes deliver them to her at the hospital and delivered owers to her WEEK 12 CHALLENGE THE PROCESS Chapter 5 ofSLC Challenge The Process Hannah Perlmanhostess at restaurant 0 Bent rules of seating chart because she noticed some servers had more experience handling pressured situations rather than less experience servers All exemplary student leaders like Hannah willingly challenge the system to get new products services and systems adopted Personalbest leadership experiences always involved some sort of challenge The work of leaders is change Students describe their best leadership experience as o Challenging o Rewarding o Exciting quotNot everything that is faced can be changed But nothing can be changed until it is faced ames Baldwin Leadership is connected to the process ofinnovation Outsight the capacity to perceive external things quotAs long as you believe what you re doing is meaningful you can cut through fear and exhaustion and take the next step Mountain Climber Arlene Blum Challenge the process is about innovation 0 Innovation requires more listening and communication than routine work When trying to guide change student leaders must 0 Establish more relationships 0 Connect with more sources ofinformation 0 Get out and walk around more frequently Key leadership truth Leaders who are dedicated to getting extraordinary things done are open to receiving ideas from anyone or anywhere Challenging the process is not only about innovation and changing the status quo also requires willingness to take risks and experiment with innovative ideas Failure is the incubator for success quotThe harder you fall the higher you bounce Chinese proverb Great leaders are great learners EX the phrase quotThat s how we did it last year WEEK 12 VIDEOS Between the Lines im Kouzes Part 2 Inspiring a shared vision is a combination of the leaders voice and the constituents voices Leaders must be able to look into the future and paint a picture to constituents to make them move forward Take automotive industry for example American car industry made unreliable large junky cars because there were no competitors trying to beat them and then Iapan started producing reliable and detailed cars blindsided by them So we need to hear advice from others Leaders must challenge the core processes Search for new opportunities Make sure we don t punish the other who try new things and fail Challenge for a purpose not just to do it quotDo not hoard powers unless it is founded on trust 1 item of someone being successful leaders is if they treat others with dignity Don t become egotistical from your power Leaders with high intelligence and low ability to build trusting relationships with other people are less effective and more likely to create failure rather than success Encourage the hear What people want to hear is their own aspirations Mythology ofleadership is that a leader leaves and comes backinspired from the hilltops and quotknow the truth Have to listen and understand Be empathetic People become so self important and they think they know it all Leaders must be humble Between the lines im Kouzes Part 3 He changed the word quotwillingnessquot to enthusiasm on his corner stones Iohn Wooden Challenge the process with enthusiasm Enthusiasm is infectious Our memory works in pictures senses visions etc Need ability to give people a chance to fail o Safer people feel the more they are willing to risk 0 Ifwe fail while innovating learn from that fail Sometimes just saying quotthank you does so much 0 Important for showing appreciation quotWhat we have discovered and rediscovered is that leadership is not a reserved characteristic of a few charismatic men and women it is a process ordinary people use to bring out the best in themselves and others when the leader in everyone is liberated extraordinary things happen From Leadership Challenge book Challenge the Process Caryn Warner estimating coordinator 0 Process change I recommended was to set up an online plan room I Save printing costsspending costs 0 Wasn t sure subs and vendors were ready for change 0 Had no idea how to set up plan room 0 Made me feel validated and motivated 0 Keep going with new ideas 0 Granted complete freedom to her Corey Serowick superintendent 0 Process change I recommended shear key template 0 Hesitated when looking at costs 0 Became team effort 0 Made him feel special 0 Proud of everyone idea was actually communicated o Felt like family now Monica HuttonMeghan Wolf project coordinators 0 Process change we recommended 0 Major obstacle was time o Emails ofimprovement back and forth 0 Nothing small to suggest The Importance of Urgencv Iohn Carter Professor at Harvard Business School and author of book quotA sense ofUrgencyquot Urgencycombination of thoughts feelings and actual behavior 0 Thoughts are great opportunities 0 Feelings are gut level determination to do something now 0 Behavior is this hyper alertness and going to work to get something done everyday Why do we need urgency 0 Rate of change is going up the faster the world moves the more you need to change Urgency comes from others recreating and creating it Have to be dedicated to wanting to do it Urgency can come from anywhere Story of urgency 0 Young woman right out of college 0 Looks around her job and things seem out of control 0 Wants to do something about it 0 Picks out someone in sr management and spells out her case 0 He goes out and talks and reads about this situation and then sits down with CEO and he then does the same thing 0 Realizes what s going on and implements changes 0 How can we see we need urgency 0 Have to look around and see that being busy isn t always fulfilling the need for urgency o How to maintain urgency over time 0 Have to work at it o Tendency to say there s nothing wrong with what I m doing and so no need to change that s complacency Profiles of Youth Leading Change 1 Harjant Gill 21 years old Grew up in India moved to US at 15 Announced he was gay Challenging being gay and being a minority Bringing positiveness to the gay and lesbian communities in the US Talks about how our world deals with space Movie called quotMission District 2 Frances BunjiElcoate 23 years old From Australia Works with underprivileged children Program called quotNuff Stuff 0 Multimedia therapy and learn technology skills 3 MeseretYirga 23 years old Adugna Community Dance Theatre Company From Ethiopia where kids had to work as just children she was one of those kids Now uses theatre and dance to reach out to young people in need Want to promote contemporary dance Work with disabled young people and commercial seX workers Our Time is now Half of the earth s population lives on less than 2 a day More than 100 million children are not in school Young people account for 40 of the world s unemployed O O 0 Millions ofyoung people have little hope for their future 0 O Minority groups comprise up to 20 of the world s population and are often subject to discrimination and justice 0 Young people ages 15 to 24 account for nearly half of all HIV infections worldwide Karen Tse Human Rights to Asia 0 Founded IB in 2000 International Bridges to justice 0 Dedicated to have every man woman and child throughout the world an effective defense council People are tortured on daily basis She had come to help rebuild legal system in Cambodia where there is absolutely no law 0 Had less than 10 attorneys in country 0 Tortured prisoners to confess 0 Set up to train as any public defenders as she could 0 Now working in China Process Improvement Primer The 5 Principles 0 5 things to make a difference 0 Have to have a changed leader pick someone who has time on their hands 0 Picking the right problem pick things that are important and that if changed will make a difference 0 Reach out and get improvement advice from others outside of your industryorganization I Outside your boundaries 0 Insist on doing it right I Rapid cycle movement get used to change and keep adapting and change it again 0 The eXtent of understanding who your customers are what your customer needs and how they make their buying decisions 0 Key element assume you don t know 0 Most important Walk in the shoes of them 2008 Skoll World Forum Closing Film 2004see others and want to do it 2005having a common purpose 2006bringing together extraordinary people 2007connectively conquered worst disease 2008believe in what you are doing Create lots of different heroes WEEK 13 ENABLE OTHERS T0 ACT Chapter 6 of Student Leadership Challenge Book 0 IaspreetSanghera o Picked to be photographer editor for school 0 Thought he could handle load all by himself 0 Had to get others to help him enabled them to act Enabling others to act is essential for getting extraordinary things done Leaders do not control they guide Trust is the most significant predictor of people s satisfaction with their organization 0 Trusting leaders nurture o Openness o Involvement 0 Personal satisfaction 0 Commitment to excellence Demonstrate trust by listening and learning from others and sharing information and resources Most significant ingredient of cooperation and collaboration is a sense of interdependence o A condition in which each member knows that he or she cannot succeed unless everyone else succeeds or they can t all succeed unless they coordinate their efforts 0 Basically mutual dependence No more effective way to build trust than meeting facetoface Ongoing interaction promotes positive feelings and more likely to produce collaboration Exemplary leaders also strengthen others Share experiences Paradox of power quotThey become most powerful when they give their power away Shared power results in 0 Higher performance 0 Greater fulfillment o Empoweringliberating others to use the power and skills they already have toward a commonmeaningful purpose Individual accountability is crucial to collaborative effort Three things fuel people s sense ofpower and control over their lives 0 Choice 0 Discretion o Accountability That is the lifeblood of collaborative teamwork Without trust you cannot lead Trust begets trust To enable others to act student leaders must help others develop competence and confidence Model the Way 0 Clarify values 0 Activities that can help 0 Discovering my values 0 What values matter to me 0 Putting my values into practice Inspire a Shared Vision 0 Envision the future 0 Enlist others 0 Activities to help 0 My past as prologue to my future 0 Imagine the possibilities 0 Give life to your vision Challenge the Process 0 Search for opportunities 0 Experiment and take risks 0 Activities that help 0 Check for limiting assumptions 0 Look outside 0 Get started in small ways Enable Others to Act 0 Foster collaboration 0 Strengthen others 0 Activities that help 0 Generate power 0 Learn to delegate 0 Ask questions listen and take advice Encourage the Heart 0 Recognize contributions 0 Celebrate the values and victories 0 Activities that help 0 My most meaningful recognition experience 0 Tell a great story 0 Build social support and celebrate team accomplishments WEEK 13 VIDEOS Leading at Google Bill George Enable Others 0 Leaders are not born they are developed 0 Enabling others to act is an important part of growing leaders 0 The key behaviors for enabling others to act Developing cooperative relationships within your team Actively listen to diverse points of view within your team Treating others with dignity and respect Supporting decisions made by team members Giving team members a voice Providing team members with challenging work and career opportunities 0 Ability to share power and recognition Martin Burt Uncommon Heroes 0 In March 1999 he was mayor of capital city of Paraguay OOOOOO Big protest in central plaza and democratic forces had assembled there to ask the president to resign because he had violated the constitution All ofa sudden they started shooting at the students After this incident Martin Burt decided to do something He ordered his city engineer to bring in 30 garbage trucks and 20 heavy equipment and surround the building of Congress Everybody thought they would be massacred 0 They didn t care enough was enough Some were killed that day but huge democratic victory President resigned a few days later After terms as mayor were done he decided to dedicate his life to working with people and promoting economic selfreliance from the bottom up Realized that public policy was not going to change society Continued working with the less fortunate people 0 Believed they were the basis of any change in society In 2002 offered sacrificial school in Paraguay 0 Accepted it When people have no skills or knowledge you reverse that and everything will change Allow them to make a living Wanted to transform farmers into rural entrepreneurs o Schooling for them It s not how to make tomatoes it s how to make money making tomatoes Student 19 children family 0 Had lack of opportunity 0 His family very fortunate to have him enter agricultural school 0 Said he learned how to deal with growing lots of produce in a small space School teaches them how to make money 2010 GE Reel Intern US Finalist GE is a global infrastructure finance and media company 2008 GE totaled 183 billion in revenue 0 Had over 300000 employees worldwide Put imagination to work 0 Encourages sharing ideas and information Respect 0 Make sure everyone is on page 0 Talk about problems out loud 0 Team effort 0 Receive and give respect Inspiration 0 Have drive to be a leader GE is about 0 Imagination 0 Respect 0 Inspiration The People Factor etBlue Corporate university Xchange Customerdriven culture How did they succeed so well How IetBlue built a purposeful corporate culture 0 Deep leadership involvement 0 Immersive onboarding experience 0 Commitment to core values Since 1980 of the 27 carriers that lived long enough to go public only 8 are still around undone by too much competition and too little capital Forbes Magazine Airline is terrible business and no one ever makes money in it Mike Barger Chief learning officer Dave Barger CEO Looked at everything broke about airplane industry Found vast majority of answers to these problems were common sense Core values ofetBlue o Caring o Passion 0 Integrity 0 Fun 0 Safety Employees that can recite those is in 90th percentile IetBlue is as big as the value of United Northwest and US Airways combined Anyone can replicate the product and performance but not the culture Nurture and protect the culture The People Factor etBlue Part 2 Jake Welch and current GE CEO Ieffrey Immelt have spoken at 329 of the 330 executivelevel courses Welch missed one because of his heart bypass surgery Training bring everyone together at a beginning orientation so everyone can meet Working crew and then have students to act like they are passengers Familyoriented want the families to feel welcome Culture 1 competitive advantage WEEK 14 Encourage the Heart SLC Chapter 7 Encourage the Heart Sarah Berg had a passion for playing basketball 0 Just second year on team and she became cocaptain 0 She focused on setting high expectations and recognizing others for contributions 0 Gave personal encouragement 0 Most crucial thing in her leading was that she cared about her team Recognize contributions Acknowledging good results and reinforcing positive performance Expectations are the frame into which people fit reality Kelsey Fulton captain of her volleyball team 0 Set high expectations of doing the best at each practice or game 0 Had a huge role on developing the players and drawing out their highest potential 0 To produce the behavior that leads to success students must first that they are capable and successful Goals and values make up a set of standards that concentrates their efforts Standards refer to both shorterterm and longerterm values that form the basis for goals quotFlowquot that ideal state in which people feel pure enjoyment and effortlessness in what they do Good leadership needs good feedback Encouragement positive information that tells people they are making progress are on the right track and are living up to the standards Celebrate the values and victories o Community quotcommon unity Encouraging the heart doesn t have to come at the end ofa season or the conclusion ofa project it s a continuous part of the leadership journey 0 Say thankyou Week 14 videos Hoosiers Gene Hackman Motivation 0 Football coach 0 Play the best that you can be win or lose 0 Players did a slow clap Al Pacino s Inspirational Speech 0 Football team and coach 0 Sit there or fight through hell 0 Life is a game of inches the margin for error is so small 0 The inches we need are all around us 0 Team is group ofpeople that will sacrifice that inch for you Lean on Me Inspirational Speech 0 Eastside high school speech about blacks passing an exam 0 Principal Morgan Freeman speaking to mainly black students about taking placement exam that all white folks think they will not pass Randv Pausch Last Lecture quot L39 Vour childhood dreams 0 Randy Pausch has tumors all over A sp eaker Will talk about 0 His childhood dreams 0 Enabled the dreams of others 0 Lessons learned Childhood dreams 0 Had a great childhood 0 Born in 1960 0 His childhood dreams Being in zero gravity Playing in NFL Authoring article in encyclopedia Being captain Kirk Winning stuffed animals Being a Disney imaginer 0 Being in zero gravity Not wanting to be an astronaut Just wanted to oat NASA has quotvomit comet where you can be in a simulated zero gravity Almost had chance to go but he was the teachers and they aren t allowed to oat with students So he went as a web journalist 0 Play in the NFL Didn t accomplish Got so much from not accomplishing it Had Coach Jim Graham 0 Showed up to practice first day with no footballs 0 Point was to show the other 21 players what to do while 1 person had the football 0 One practice Graham rode him really hard 0 Assistant coach told him it was a good thing because once people stop critiquing and correcting you they stop caring and gave up Had Coach Sutlett 0 Put players in at most horrific times and in wrong positions for them for only 1 play 0 Made other team not know what to do Still most comfortable on football field to this day quotExperience is what you get when you didn t get what you wanted Parents send kids out to play all different kinds of sports but they don t send them to learn the game they send them to learn bigger things such as teamwork leadership perseverance etc O O O O 0 So this is called a quothead fake ending up beingor meaning something else without realizing it Author of encyclopedia article Wrote article under quotVirtual Reality Meeting Captain Kirk changed from being Captain Kirk He came to quotVirtual Realityquot lab Winning stuffed animals He really won a bunch of bear stuffed animals Becoming an Imagineer Took family trip when younger to Disneyland Sent letter to Disney but got rejected just a brick wall though Brick wall there for a reason to let us know how badly we want things 1991 he did quotVirtual Reality on just 5 a day Imagineering was making Virtual reality where you would y a magic carpet Aladdin Disney called him and said he had to brief the secretary of defense Then met with Ion Snoody who was running the Aladdin project Had sabbatical coming up Snoody said quotWait long enough and people will surprise you Finished Aladdin project Working on Aladdin Virtual Reality Changed him by dealing with real people issues How to put engineers and artists together A once in a five careers opportunity Published paper Offered to be a real imagineer and declined But became a once a week consultant on other projects 0 Enabling the Childhood Dreams of Others 0 Young man Tommy Burnett has childhood dream of working on set of Star Wars 0 Worked with Pausch for years Finally accomplished it Building Virtual Worlds course Pausch created 50 students from art design drama and CS departments Randomly chosen teams and they change for each project Two weeks to design implement and test 5 projects a semester 1st year Listed in 5 departments Kids blew him away 0 Alice P The content could be anything but pornography and shooting violence BVW was a pioneering course Entertainment Technology Center ETC Made by him and Don Marinelli 2 year professional degree Just got in small groups that made things year round 0 Carnegie Mellon gave them the freedom and the reins ETC is now in Korea Singapore and Australia Teaches people how to work in groups and then each student gets statistics and feedback on how they worked in the group rogram Novel way to teach computer programming Kids make movies or games quothead fake is that while having fun they are learning to program Over 1 million downloads 8 textbooks and 10 ofUS colleges using it right now Having kids learn something hard while having fun Lessons Learned 0 1st one roles ofparents mentors and students 0 Best story about his dad Went through his things after his death and found that he had been awarded the bronze star of valor His mom hadn t even known that 0 Mom stories Theory qualifier story Complaining to my mother on how hard this test was and she leaned over and said quotWe know how you feel honey when your father was your age he was fighting the Germans My son the doctor story She would introduce him as the doctor but not the doctor kind that helps people 0 Other people that help us Colleagues Mentors Friends 0 Andy Van Dam His mentor Made him go to graduate school 0 Learned from his student Caitlin Keller Best quothead fake of all time Her idea ab out making Alice like storytelling