Seminar Social Responsibility
Seminar Social Responsibility CMPS 4991
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This 4 page Class Notes was uploaded by Burley Haley on Thursday October 15, 2015. The Class Notes belongs to CMPS 4991 at Midwestern State University taught by Ranette Halverson in Fall. Since its upload, it has received 34 views. For similar materials see /class/223511/cmps-4991-midwestern-state-university in ComputerScienence at Midwestern State University.
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Date Created: 10/15/15
Ask A Probing Question And you just might get an answer that will tell you whether someone is right for the job An occupational psychologist recommends these quotkiller questionsquot when you re hiring By John Parrish Southwest Airlines Spirit April 2000 That new sales VP you hired is winning orders faster than your supply department can handle them and back slapping colleagues are congratulating you on your talentspotting ability But what if she39d been a dud and lost the company its biggest client How would that make you look Hiring the wrong person can put your career on the line The key might be making sure you get important information before a potential new hire is ever brought on staff Peter Gerstmann one of Britain39s leading occupational psychologists has spent 12 years studying job interviews to produce what he calls his quotkiller questionsquot questions that help employers tune in to what job applicants are really saying quotYou want the person being interviewed to be relaxed so you get a true picture of what they39re likequot says Michelle Taylor human resources manager for Epson UK Ltd in London quotThese questions although tough are easy to ask without sounding aggressivequot Taylor has found that using questions such as Gerstmann39s can penetrate the quotinterview maskquot so many job seekers wear quotI often ask them how they handled a difficult staff situation and find this question very revealing It can show you someone who might be a bit of a difficult customer maybe a bullyquot Here are 12 of the queries that Gerstmann recommends WHAT39S YOUR GREATEST WEAKNESS In today39s sharkinfested corporate waters you39d probably think quotkryptonitequot is the only acceptable answer But we mere mortals are closer to Clark Kent than Superman quotWe39ve all got weaknessesquot says Gerstmann quotalthough I39ve interviewed many executives who deny they have any Answering 39none39 is a fear response to a difficult question and I39d doubt that person39s ability to cope when the pressure is on It also shows a lack of selfawareness A strong candidate identifies something they39re good at but which needs improvementquot RH Follow with how you are working to overcome the weakness WHAT ARE YOUR G REATEST STRENGTHS If ever there was a quotgiftquot question you39d think this was it a trap many applicants fall into quotIdeally the applicant highlights strengths directly relating to your company explaining the benefit you39ll get from themquot Gerstmann says Somebody claiming strength across the board it happens is winging it They39ve not prepared for the interview and thought about what they can offer Either they39re unfocused and lazy or they39re not really that interested in the jobquot RH State something specific and give an example of how you have used that strength WHAT WOULD YOU LIKE TO AVOID IN YOUR NEXT JOB quotShe39s not going to say 39I don39t want my performance measure quot says Gerstmann quotbut you39re looking for anything hinting at that which you can follow up I39ve often heard 39I39d like a more strategic input which can translate as 39I don39t like handon management and don39t want to be accountable for specifics Look out too for 39I don39t want to get bogged down in detail39 or 39I want to concentrate on the big picture It39s all saying the same thing 39I don39t want to be accountable Always probe deeper ifyou get answers that raise a flagquot RH Be careful about criticizing your former boss or colleagues WHAT CAN YOU TELL ME IN FIVE MINUTES THAT WOULD PERSUADE ME YOU SHOULD HAVE THE JOB When it comes to Oscarwinning acting performances Streep and De Niro can39t touch your average Joe during a job interview quotEvery applicant has a prepared scriptquot says Gerstmann quotA pressure question like this one will force them to drop it and organize their thoughts on the spot while pitching for the job With their guard down you39ll see the true self Someone who becomes truculent or irritated because this isn39t what they prepared for copes badly with pressure and tackling problems RH Focus on your strengths andor experience State what can you do for the company not what the company can do for you HOW COMPETITIVE ARE YOU Business isn39t just war nowadays it39s more serious than that So of course you want someone who plays to win The applicant knows thisquot says Gerstmann quotbut if he answers this question with references to his own personal ambition he might be the type that sacrifices the rest of his team to get ahead You want someone who identifies with the company objectives not his ownquot WHAT HAS BEEN YOUR BIGGEST BUSINESS FAILURE quotWe39ve all experience failurequot says Gerstmann quotThe applicant who claims he hasn39t is lying If he admits to failing he must understand why and have learned something For example he lost a contract but what he learned helped him win it back Ask for figures to back thisquot WHAT FRUSTRATED YOU IN YOUR LAST JOB Every job has frustrations often of the whyintheworldcan39tsupplybackupmysalewithpromptdelivery variety In short communication breakdowns quotA bad candidate tells you about the frustration Periodquot says Gerstmann quotA good candidate explains how she tried to change it and what resulted revealing a cando personalityquot HAVE YOU EVER BEEN FIRED quotA dishonest answer tells you all you need to know about the applicant If someone admits to being fired but blames their boss or customers he39s the kind of person who doesn39t accept responsibilityquot says Gerstmann RH Follow up what you have done to ensure that doesn t happen again at least for the same reason WHAT RECENT ACHIEVEMENT ARE YOU MOST PROUD OF Shooting a trophy whitetailed buck or finally getting along with a teenage daughter doesn39t count You want a results oriented candidate who can point to a specific business achievement explain how he did it and back it up with numbersquot says Gerstmann quotAchievements of a more personal nature suggest this person either isn39t focused on the job or hasn39t done anything worth mentioningquot RH For first job focus on an achievement in an organization or in college WHAT MISTAKES DID YOU MAKE IN HANDLING A DIFFICULT STAFF SITUATION quotPeople are complex You can39t get it right all the time so if the applicant hasn39t got an example she39s dishonestquot says Gerstmann quotEither that or she39s not very selfaware meaning she could alienate staff and clients The ideal candidate will identify a situation explain how she went wrong and map out steps she39d take to improve her performance now Reevaluating your own performance is an important management skillquot RH If possible followup with a success IF I CALLED YOUR LAST BOSS WHAT WOULD HE SAY ABOUT YOU quotHe39d hire me tomorrowquot is the only correct answer according to Gerstmann Hesitation or anything else should set alarm bells ringing quotIt hints at conflict between the applicant and his former boss This suggests running away from a difficult situation not a burning desire to do the job you39ve advertisedquot WHAT MOTIVATES YOU quotMoney and the challenge are legitimate motivators but when someone is overly interest in just one thing you should be concernedquot says Gerstmann quot Let39s say he39s motivated by the challenge to the exclusion of all else It39s a simplification but psychologically you39d wonder if this guy was trying to prove to his father that he can hack it That39s okay You39ve got a guy who39ll pull out the stops but you can get oddities along with that baggage And what will be the impact of someone like this on the rest of the teamquot Business Etiquette lst Impression is made within the rst 5 seconds Based on appearance amp how you present yourself Need to show con dence Eye contact shows your full attention Introductions Always introduce yourself amp say name slowly Always attempt to introduce 2 strangers quotImportantquot person rst business client rst Socially woman or older person rst business is gender neutral Give a little information about the person helps to start conversation Stand for an introduction Don39t embarrass someone quotwe39ve already metquot Shake hands amp look pleasant quotIt s nice to meet you wquot Disabilities still make physical contact Handshake web to web rm face them square your shoulders name tag on right Conversation Skills Ask questions that cannot be answered with a yes no or single word Don39t just give a simple answer provide some information Do39s and Don ts Think before speaking Look at the person Share conversation with others Note body language Be aware of people s reaction to you Have something quotsafequot to talk about Don39t nish another s sentence or story Don39t correct someone in front of others Don39t set somebody up with a loaded question Compliments Be sincere Best compliments are about character not appearance Everyone likes to be appreciated Receive a compliment graciously say quotThank youquot don t disagree Apologies Just say you are sorry don t give excuses or justi cations Interview Be on time or early No Gum or Candy Dress Men always wear a tie sometimes a jacket Socks no sandals or athletic shoes Give a professional impression Women always wear hose and sleeves professional shoes Look to management for guidelines but always look professional Be careful of casual day Skills Sometimes they may ask questions to see how you react Be prepared for the interview What39s your weakness strength Why should I hire you How could you help my company Always write a Thank You note for the interview Eating Out Interview quotnew employeequot lunch or business lunch Dress Unless otherwise specified play it safe suit conservative dress Conversation Read the morning paper company newsletter Don39t be argumentative interrupt answer direct questions Only speak if you have something to say Eating Napkin on lap once you sit down Alcohol Never be the rst to order if yes ONLY one Your bread plate is the one to the left put butter on plate butter bread in small pieces Ordering Order from middle price range Don39t order items difficult to eat ribs fish with bones You may ask for suggestions quotWhat would you recommendquot Silverware Work from outside in salad fork dinner fork Dessert silver is often at top of plate If very unsure delay and watch others If they ask about dietary preferences tell them but don t make a fuss Manners Remember all the things your mother tried to teach you Close your mouth when you chew Don39t talk with food in your mouth Elbows off the table Don39t pick your teeth Sit up straight Eat at the same pace as the others After the meal Always thank your host If an interview send a thank you note M ischellaneous Employers may GOOGLE you before an interview
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