STHM 10/16 notes
STHM 10/16 notes STHM 1113
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This 2 page Class Notes was uploaded by Sara Will on Sunday October 18, 2015. The Class Notes belongs to STHM 1113 at Temple University taught by Altschuler, Benjamin in Summer 2015. Since its upload, it has received 37 views. For similar materials see THE BUSINESS OF LEISURE in Recreation and Leisure Studies at Temple University.
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Date Created: 10/18/15
1016 notes on SATISFACTION I CAN T GET NO Satisfaction products and services that have ability to quotbe enoughquot or consumer39s ful llment response judgement that product ice cream avor stomach ache or experience Waiter checks up on you too much provides pleasurable level of consumption related ful llment including over or under ful llment basic elements of satisfaction 0 exceeds expectations 0 accursed t end of experience 0 can be nal impression or collection of impressions consumer desirable end stateworth it 0 company repeat purchasing essential linked to satisfaction industries satisfactory way to regulate happy better life Asnect vertical and horizontal 0 vertical 0 move up in levels of satisfaction analysis 0 MICROLEVEL singular experience of consumer versus ACCUMULATION asked every time and over experience 0 satisfaction of a of clients 0 can look at satisfaction with entire industry 0 societal satisfaction 0 horizontal 0 analysis of behavioral process leading up to a satisfying or unsatisfying expe ence o in this case it is important to understand what concept you want to look at that being said service performance quality certain emotions loyalty repeat customers etc WHY BUY as you consume you have a de cit in your life and you want to relieve restoration 0 creates feelings of wholeness aka NEEDS self enhancement of current situation adds positive value to life aka WANTS these are both forms of REINFORCEMENT SUSTAINS TYPE OF BEHAVIOR Maslow39s hierarchy of needs theory psychological needs gt sustenance safety needs gt freedom from bodily and psychological threat af liation gt possess companionship and belonging esteem needs gt personal esteem and esteem from others selfactualization HERZBERG39S DUAL FACTOR THEORY designed and researched within realm ofjob satisfaction curious about satisfaction and nonsatisfaction dissatisfactory occur in context related factors SAP MOTIVATION increase motivation gt satis ers occur in job content areas satis ers and dissatis es occur at same time gt not bipolar
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