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This 1 page Class Notes was uploaded by jj on Sunday October 18, 2015. The Class Notes belongs to MGT 3180 at Clemson University taught by Dr. Raman in Spring 2015. Since its upload, it has received 23 views. For similar materials see Management of Information Systems in Business, management at Clemson University.
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Date Created: 10/18/15
10815 Need to know pages 4553 Measuring success performance of any project Critical success factors CSF core tactics that a company performs in order to accomplish its goals and objectives Key performance indicators KPI quanti able measurements for how well the company is performing its CSFs 2 most common types of KPI Market share ROI 2 problems with CSF and KPI Process Span across multiple departments with multiple levels of use Intangible Measuring the success of IT project Efficiency optimal use of inputs Effectiveness increasing production of outputs Efficiency IT Metric measuring the performance of the IT system itself Transaction speed System availability Throughput Effectiveness IT Metric measure the impact of the IS on business processes and activities Customer satisfaction Customer conversion rates Measuring IT Success Productivity Output Produced EffectivenessProductivity Input Required Efficiency Measuring IT Success Benchmarking Benchmark baseline values the system seeks to obtain Industry averages Highest performing firm s pro ts Benchmarking is a process of continuously measuring system results comparing those results to optimal system performance and identifying steps and procedures to improve system performance