MGT322 - Week 5 Notes
MGT322 - Week 5 Notes MGT 322
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This 5 page Class Notes was uploaded by Rose_Esqui on Tuesday October 20, 2015. The Class Notes belongs to MGT 322 at Pace University - New York taught by Kessler in Fall 2015. Since its upload, it has received 10 views. For similar materials see Organizational Behavior in Business, management at Pace University - New York.
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Date Created: 10/20/15
Module 4 10 Management Tools to Better Connect amp Enhance Your COMMUNICATION Monday ctober 19 2 15 634 PM I Introduction 11 The Communication PROCESS A Get that Communication is more than just talking 1 The exchange of information amp inference of meaning between a sender amp receiver 2 MTA 51 B Encoding 1 Formulating a message 2 Thought Language 3 39Speaking39 C Channel 1 Sending a message 2 The 39Medium39 3 Words V Pics D Decoding 1 Retranslating a message 2 Language Thought 3 39Listening39 E quotIf a tree falls in the woods and no one listens did it make a soundquot 1 If you don39t communicate the right way it39s not communicating 2 It39s just the action email talking listening etc 111 Preventing ENCODING Barriers A How can communication fail B Use Your Words Well 1 Reduce 39noise39 in your encoding process 2 Competence a Proficient across media b Basic Skills c Advanced Skills Organizational Behavior Page 1 3 Assertiveness a Engaged b Vs Over Aggression i Too much assertiveness is a thing ii Are you sufficiently clear c Vs Under Apprehension 4 Clarity a Direct b Vs Incompleteness Missing c Vs Ambiguity Vague C Choose Your Words Well 1 Reduce 39noise39 in your encoding content 2 Language a Formal System ESL b Informal Jargon MTA 52 c Overly Politically Correct d CrossCultural i Words can mean different things in different cultures ii Gestures can mean different things in different cultures e CrossGenerational D Intend Your Words Well 1 Reduce 39noise39 in your encoding bias purposeful distortion 2 Filtering a Subtle Distortion b To increase favorability c MTA 53 3 Lying a Blatant Distortion 1 Active a Actually denying someone the truth ii Tacit Organizational Behavior Page 2 a Telling partial truth IV Preventing CHANNEL Barriers A Broad Expanding Options 1 Direct a FacetoFace b Video VConference c Telephone TConference d Email amp e Text IM f Letter Memo 2 VIA Intra Internet a Static Traditional 10 b Dynamic Social Media 20 c CollaborativeCustom Cloud 30 B Match the Media to the Message 1 Key Concept RICHNESS a Information Cues Personal Feedback b MTA 54 C Be MediaSavvy 1 Formal Channels a Vertical up down b Lateral sideways c External crossboundary d MTA 55 2 Informal Channel a The Grapevine b Sociometry c Rumors Reduce Convey Hear d MTA 56 Class Exercise V Preventing DECODING Barriers A Improve Your Listening Skills 1 Reduce 39noise39 in your decoding process Organizational Behavior Page 3 Objective a Vs Prejudice Stereotypes Strategic a Vs Random 39Selective39 Open a Vs Defensiveness Ego Fit a Vs Rigid StyleInsensitive B Listen ACTIVELY 1 Don39t just hear really listen a Show that you got the message 2 Techniques a Questions b Signals c Feedback d Respect e MTA 57 f Best Technique PARAPHRASE VI Advanced Opportunities A Understand amp Use the NONVERBAL l 2 3 Up to 60 of message MTA 58 Kinesics a Body Language Gestures b Facial Expressions Proxemics a Space and Distance b Different 39zones39 Paralanguage a Tone and Pace b Actions V Words Organizational Behavior Page 4 C EYES FACE SPACE TONES B Be SUPPORTIVE in Your Communication 1 2 3 4 MTA 59 Accuracy AND Relationships Overcome Defensiveness Overcome Disconfirmation a Problem V Person i Do not attack the person attack the issue b Specific V Global c Owned V Disowned i Take responsibility ii Show that you care 1 Validating V Superior Organizational Behavior Page 5