A Confident Hope: Restorative Rhetoric
A Confident Hope: Restorative Rhetoric COM 100
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This 3 page One Day of Notes was uploaded by Alyssa Hendrixson on Tuesday January 13, 2015. The One Day of Notes belongs to COM 100 at University of Alabama - Tuscaloosa taught by Dr. Meredith Bagley in Winter2015. Since its upload, it has received 29 views. For similar materials see Rhetoric and Society in Communication Studies at University of Alabama - Tuscaloosa.
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Date Created: 01/13/15
Thursday November 20 A Con dent Hope Restorative Rhetoric Restorative Rhetoric 0 Initial reaction to a crisis Rhetor de nes the situation asserts control over the damage and expresses sincere sorrow 0 Assessment of a crisis Rhetor verbalizes the immediate resources needed to manage the crisis 0 Issues of blame Rhetor assigns blame and accountability 0 Healing and forgiveness Rhetor guides the wave of resolution toward healing and absolution o Corrective action and rhetorical vision Rhetor establishes a rhetoric vision for the audience that clearly describes a new state of existence Rhetoric and Crisis 0 Unintentional crisis Disease outbreak unforeseeable technical problems product failures downturns in the economy 0 Crises that are poorly managed by organizations NASA 0 Tylenol o Crises created by someone and an apology is in order 0 Clinton Nixon Mayor Ray Nagin 0 Hurricane Katrina 2005 0 Worst natural disaster is US history 0 25000 residents packed into New Orleans Superdome where they waited for help for days Nagin39s efforts to bring meaningful dialogue about the failed response helped to restore con dence that the city would eventually rise again Rhetoric Initial Verbalizes consistent concern for citizens in hours and days after the disaster Assessment Maintained visibility in the media where he updates the public about the lack of emergency response Blame Critique of the lack of response from the federal government framed Katrina as an emergency response failure and prompted a later apology from the President HeaHng Reassurances on news networks restored con dence on citizens in spite of their growing distrust of public of cials Action 0 While optimistic about rebirth focused more on replacing physical structures than on spiritual renewal Mayor Rudy Giuliani O 0 911 in NYC Worst terrorist attack in US history Almost 3000 causalities Words of steadfast restoration transformed him into a national hero and later presidential candidate Citizens looked to his calm and unyielding leadership Rhetoric lnitial Expressed his sorrow over the horror of the situation and encouraged everyone to pray and stay calm Assessment Held press conference where he focused less on number of deaths and more on expressing the audience39s devastation and fear Blame Referred to the terrorists who ew the planes into World Trade Center as cowards HeaHng Referred to a higher power often and emphasized uniting the grieving city through faith and prayer Action Mentioned rebuilding a monument at the site of the World Trade Center but emphasized spirit con dence and resilience more Mayor Walt Maddox O Tuscaloosa Tornado 2011 Received national award for strong decisive and comforting leadership quotServant leaderquot quotTuscaloosa39s eye in the stormquot 12 of city destroyed 53 fatalities 8000 residents displaced Rhetoric lnitial Held press conference within 2 hours where he stated that city infrastructure was decimated and expressed sorrow for those who had lost loved ones Assessment Held press conferences where he updated the public about the damage and fatalities and expressed sorrow for those who had lost loved ones Blame Had no one to blame instead he praised citizens for immediately aiding in recovery HeaHng Shifted rhetorical emphasis to recovery and rebuilding after all citizens were accounted for Action Focused squarely on quota con dent hopequot