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Human Resources in the Hospitality Industry

by: Lizzie Baumbach

Human Resources in the Hospitality Industry RHIM 5355

Marketplace > Texas Tech University > Hotel Restaurant & Institution Mgmt > RHIM 5355 > Human Resources in the Hospitality Industry
Lizzie Baumbach
GPA 3.63


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Class Notes
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This 18 page Class Notes was uploaded by Lizzie Baumbach on Thursday October 22, 2015. The Class Notes belongs to RHIM 5355 at Texas Tech University taught by Staff in Fall. Since its upload, it has received 53 views. For similar materials see /class/226483/rhim-5355-texas-tech-university in Hotel Restaurant & Institution Mgmt at Texas Tech University.

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Date Created: 10/22/15
The Evolution of Management Theories V Management Theories Industrial Revolution 1700 s 1800 s Moved from Agrarian to Manufacturing Society Adam Smith The Wealth of Nations Division of labor pin factory example Scientific Management 189039s 1930 s Frederick Taylor Time amp Motion Studies Fair day s pay for a fair day s work V Management Theories Bureaucracy Max Weber 1930 s 1950 s All activities follow the organizational hierarchy Strong lines of authority amp control Formal selection rules amp regulations Only qualified persons are employed no nepotism V Management Theories Humanistic Management 1930 s 1970 s Hawthorne Studies Elton Mayo Father of Human Relations Western Electric Plant in Hawthorne IL quotHawthorne Effect Spotlight Effect Management Theories POSDCORB 1937 Luther Gulick Management by Objectives 1954 Peter Drucker Goals are set for employee to achieve People end up working for themselves Theory X amp Theory Y 1960 Douglas McGregor g Theory X amp Theory Y Theory X People do not really want to work They are self interested and prefer leisure over work If managers relax sloppiness sets in Theory Y Workers find work enjoyable amp satisfying Work is Play Workers will exercise self direction ancl self control Workers can solve problems creatively Theory X People do not really want to work They are self interested and prefer leisure over work Managers have to structure work and give workers well specified tasks If managers relax sloppiness sets in Most people prefer to be directed They do not really want to carry the burden of responsibility Workers have little ambition and prefer securib i Theory Y Workers find work enjoyable amp satisfying Work is Play Workers will exercise self direction and self control Workers will seek the intrinsic rewards associated with their achievement not just extrinsic rewards Workers can solve problems creatively The intellectual potential of workers is only partially utilized People are capable of handling more complex problems g Management Theories Total Qualiw Management A system of continuous improvement employing participative management and centered on the needs of customers W Edwards Deming 1950 s Japan 14 Steps to TQM Cease dependence on mass inspection Eliminate quotas and numerical targets V Management Theories Theon Z William Ouchi 1981 Abraham Maslow 1968 Japanese Management Cooperation and trust built on mutual respect Maslow s Hierarchy of Needs Long term employment Collective decision making amp shared responsibilib Careful evaluation and slow promotion Involvement in the organization g Theory Z Maslow 1968 amp William Ouchi 1980 s gt Employees driven by commitment to belong to something worthwhile gt Employees crave opportunities to advance and learn gt Manager believes that employees should work up through the ranks to build loyalty and have lifelong employment Theory X VS Y VS Z Theury39 2H ThEDr39quotquotquot39quot utucr c hJEEtWEEE Ing Laiss BE FairE quotfaLil Style might be anymrhere in this continuum Th EDW E Demncratic V Management Theories he One Minute Managerquot 1981 Kenneth Blanchard One minute objectives praising amp reprimanding The ABCs Activators Manager s pre goal actions Behavior Effect on employee actions Consequences Manager s post goal actions V Management Theories Systems Approach Peter Senge 1990 System A set of interdependent parts that work together to achieve a common goal Inputs gt Processes gt Outputs Feedback gt Look at the organization from a broader perspective gt Interrelationship of all of the parts hotel front desk V Management Theories Empowerment Authorizing employees to do their work without the need to seek approval from supervisors Sense of responsibility amp achievement for employees Reduces work load on manager Reduces delays in flow of work Task A if Task at l T asli l3 Task 3 V The Federal Organization Based Upon gt Corporate headquarters is at the center not the top gt The power of the organization belongs to the units gt Organizations can be both large and small Job Description and Duties gt Cross training gt Empowerment i Japanese Management Kaizen gt Continuous improvement Jidoka gt Defect detection system Justin time inventory gt Having just enough inventory on hand to complete the process v Other Theories Peter Principle gt Promotion to a level of ignorance Dilbert Principle gt Promote worst employees to management Natural Capitalism gt Rewards energy and material efficiency


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