Organizational Communication COM 3120
University of Central Florida
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This 3 page Class Notes was uploaded by Jerrod Walter on Thursday October 22, 2015. The Class Notes belongs to COM 3120 at University of Central Florida taught by John Morrison in Fall. Since its upload, it has received 12 views. For similar materials see /class/227521/com-3120-university-of-central-florida in Communication at University of Central Florida.
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Date Created: 10/22/15
Emotion in the workplace Causes for intense emotions at work Tension between public and private Relational networks and buzzing Conflicting loyalties I u Violations of emotiona rights When our sense of fairness is violated Emotional expression at work is normative We must be professional Expression only to help certain people in certain situations maintain professional distance High quotelquot and quoteqquot El measures cognitive complexity High eq people are more aware of appropriate emotional behavior Coping with workplace emotions lead to stress Stressorsburnoutnegative outcomes Stressors role conflict and ambiguity life events workload Burnout emotional exhaustion feeling of a general lack of personal accomplishment Outcomes physical health low satisfaction and commitment turnover 0 Communication load contributes to burnout Too muchlittle information Individuals differ in processing abilities 0 Communication can also be the answer Reduce conflict ambiguity workload etc o Workplace empathy can overload Human service work 0 Expression doesn t mandate action 0 Accept responsibility for your feelings llyou make me angry vs lll m getting angry You re not helpless against your feelings Attribute feelings to behavior not individuals Where and When 0 Wait for emotions to cool before speaking Particularly true of mediated contexts 0 Select the right place and time You must be ready they must be ready 0 Be sure you re able to devore proper attention care and time to your response Managing Emotions o Are all emotions beneficial to interpersonal relationships Rage terror depression jealousy these are debilitative weaken the relationship 0 Contrast with facilitative enable Facilitative emotions are not all positive emotions o Often only a difference in intensity andor duration Anger can be facilitative rage is debilitative True or fear admiration excitement etc Point You make you mad happy excited etc not others You can control your responses You must accept personal responsibility Organazational Diversity Chapter 12 0 Those affected by stereotyping and prejudice have limited access to informal communication networks Socialization decision making conflict management Restricts awareness and potential for growth 0 Many develop the communication norms of the dominant group which is also stereotyping o Mentors are important Same sexraceetc often useful but not always impossible not always best Outcomes o Assimilation eliminate differences 0 Separation maintain separate identities 0 Accommodation promote multicultural collaboration preferred but this is always the case the issue is balance Approaches o Nonassertive put others before self 0 Aggressive communication confront attack sabotage o Assertive communication collaboration still perceived as aggressive by some Tokenism o Motive for inclusion is more quotimagequot 0 Expectations to adhere to cultural stereotypical image and viewpoint Difficult or highvisibility assignments 0 Found to be important to success 0 Often unavailable to those outside the dominant group Path to multicultural organizations 0 First generation affirmative action Meet legal requirements for genderethnic diversity Focus on quotas high intergroup conflict distrust hostility 0 Second generation affirmative action Move beyond legal Book advantage of the multicultural organizations 0 Costs 0 Determines where the best candidate go 0 Marketing insight creativity problemsolving o Fluid and dynamic system better see cultural types or any other categorical identifier as irrelevant Diversity s advantages take time 0 Strategies develop over time initially performance may be poor lnitially group interaction may be problematic 0 Diversity is managed not achieved Constant dynamic process 0 Focus must be on the people not the bottom line which will follow Affirmative Action 0 forced representation not opportunity Fair Rationale 0 Rationale 0 Negative Consequences Feelings of unfair advantage Stigmatization of those that receive the advantages Sexual Harassment
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