Chapter 9: Communication in the Digital Age
Chapter 9: Communication in the Digital Age ORGB 300
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This 2 page Class Notes was uploaded by Thao Duong on Tuesday October 27, 2015. The Class Notes belongs to ORGB 300 at Drexel University taught by Blythe Rosikiewicz in Fall 2015. Since its upload, it has received 62 views. For similar materials see Organizational Behavior in Humanities and Social Sciences at Drexel University.
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Date Created: 10/27/15
COMMUNICATION IN THE DIGITAL AGE Basic Dimensions of the Communication Process Communication the exchange of information between a sender and a receiver and the inference perception of meaning between the individuals involved How the Communication Process Works Sender Message and Receiver Encoding Selecting the Medium Decoding and Creating Meaning Feedback Media Richness Media richness involves the capacity of a given communication to convey information and promote understanding The richer the medium the better it is at conveying information Four factors of media richness Feedback 0 Channel 0 Type 0 Language source Communication Competence Communication competence a performancebased index of an individual39s abilities to effectively use communication behaviors in a given context Three communication skills that affect your communication competence nonverbal communication active listening nondefensive communication Dimensions of communication competence Nonverbal communication 0 Listening style Nonverbal Communication Any message sent or received independent of a written or spoken one Includes factors such as time and space distance use of color dress and fashion posture movement seating arrangements of ce locations etc 6595 of every conversation is interpreted through nonverbal communication Other sources of nonverbal communication 0 Touch Facial expressions 0 Eye contact Listening Stvle Listening is the process of actively decoding and interpreting verbal messages 0 Active listening Involved listening 0 Passive listening 0 Detached listening Active and effective listening 0 Show respect for the speaker Listen form the rst sentence Be mindful and focus your attention on the present Keep quiet Ask questions to fully understand information Paraphrase and summarize to ensure understanding Use body language Remember what was said Differences in Communication Linguistic style our characteristic speaking patterns where we use culturally learned signals to communicate what we mean interpret others39 meanings and evaluate one another as people Linguistic style include things like directness or indirectness facing and pausing word choice use ofjokes gures of speech stories questions and apologies Gender Generations and Communication Communication differences between men and women According to social role theory females and males learn different ways of speaking while growing up and girls learn conversational skills that focus on rapport and relationships while boys learn skills that focus on status and hierarchies Generational differences in the workplace Traditionalists 19251945 patriotic disciplined conformist high work ethic respect for authority Baby Boomers 19461964 workaholic idealistic materialistic seeks personal ful llment Gen X39ers 19651979 selfreliance worklife balance adaptable distrustful of authority cynical Millenials 19802001 entitled civicminded tech savvy diverse close parental involvement worklife balance How to approach communication differences or challenoes Match degree of formality with the culture Use a variety of tools to communicate Avoid stereotype Social Media and OB Uses webbased and mobile technologies to generate interactive dialogue with members of a network Improves productivity through more creativity and collaboration illustrating some of the bene ts of social media Increases multitasking erodes productivity and is a distraction all of which represent costs to an organization Three primary uses of social media for organizations 0 Recruiting talent 0 Knowledge sharing 0 Reinforcing the organization39s brand Social media policy describes the who how when for what purpose and consequences for noncompliance of social media usage
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