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Chapter 9 - Snap Decision

by: KUMIKO Notetaker

Chapter 9 - Snap Decision G101

KUMIKO Notetaker

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Hi guys! Hopefully my detailed note of lesson 9 is helpful for you!
Cognitive Processes and Problem Solving
Rumi Sastro
Class Notes
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This 2 page Class Notes was uploaded by KUMIKO Notetaker on Wednesday November 11, 2015. The Class Notes belongs to G101 at Republic Polytechnic taught by Rumi Sastro in Summer 2015. Since its upload, it has received 200 views. For similar materials see Cognitive Processes and Problem Solving in Education and Teacher Studies at Republic Polytechnic.

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Date Created: 11/11/15
Chapter 9 - Snap Decision Heuristics A mental shortcut that helps us make decisions and judgements quickly without having to spend a lot of time researching and analysing information. Types of Heuristic 1 Availability Heuristics  A mental shortcut which helps us make a decision based on how easy it is to bring something to mind  recent events or information that can be easily recalled 2 Representativeness Heuristics  A mental shortcut which helps us make a decision by comparing information to out mental prototypes 3 Base-rate Heuristics A mental shortcut which helps us make a decision based on probability Heuristic Techniques 1 Trial and Error Finding out of the best way to reach a desired result or a correct solution by trying out one or more ways or means and by noting and eliminating errors or causes of failure 1 Divide and Conquer Dividing an instance of a problem into smaller and smaller pieces until a solution can be found for the smaller pieces 1 Working Backwards Finding a solution by literally using the end point to suggest connections to the starting point 1 Brainstorming A strategy to develop large number of ideas for the solution of a problem 1 Get Help Enlist the help of an expert, peer, book or other reference to generate ideas or solve the problem 1 Detour Solutions Move away from the goal in the short term to make progress toward an ultimate goal 1 Micro/Macro Context Shift Probe extremes to uncover insights into problem boundaries, side effects and implications 1 Analogy/Metaphors Using an old solution to solve a new problem and find a new solution 1 Review Models Create models (e.g. cause/effect diagram, flow chart) of the problem to look for intervention clues 1 Test Assumptions Create and review the assumption list and look for solutions prematurely eliminated or missed by treating assumptions as facts or constraints Practice Questions: 1 Brian does not want to hire people from the Bake ‘n’ Cake Design Institute. He does this because the last two candidates he hired from the institute left their jobs immediately after the training period. To solve the problem, he enlists the help of a recruitment agency to find new hires. a Identify the heuristics Brian has employed to form the opinion about the candidates. b Explain how this heuristics is used to form the opinion. c Identify the heuristic techniques Brian has used to solve the problem 2 What are some of the heuristics techniques that you have used to solve problems in your student life? Explain with the help of suitable examples. Learning Outcomes  Deconstruct complex issues to address critical key components of problem(s) and explain the impact of each critical key component in the problem.  Apply appropriate thinking framework(s) such as scientific thinking, design thinking, heuristic thinking etc, to address complex problems/issues.  Formulate solutions to problems using appropriate information, method(s) and/or framework(s), taking into consideration critical key components.  Explain how solutions are derived through a process of logical interpretation of contexts that requires reasoning skills.  Evaluate solutions to complex, real-life problems.  Justify approach taken to resolve the problem in the team project.  Demonstrate critical reflection on problem solving process and solutions recommended. Need answers? Feel free to drop me an email. :)


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