first week of MGMT notes for Exam 1
first week of MGMT notes for Exam 1 MGMT 301
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This 3 page Class Notes was uploaded by Hannah Mitchell on Tuesday March 29, 2016. The Class Notes belongs to MGMT 301 at Washington State University taught by Dr. Leah Sheppard in Spring 2016. Since its upload, it has received 72 views. For similar materials see Principles of Management and Organization in Business, management at Washington State University.
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Date Created: 03/29/16
The history or management Management as an area of study and practice really didn’t start until the industrial revolution With people working toward a common purpose – for someone else – for wages came the need for coordination and control (the era of “execution”) Scientific Management Focus on finding the best, most efficient way – “the one best way” Frederick W. Taylor – father of scientific management Developed four principles of scientific management Introduced the time study: time taken by good workers to complete each part of their jobs Taylor’s four principles 1. Develop a science for each element of a task 2. Scientifically select and train the workman 3. Cooperate to ensure all the work is being done in accordance with the new principle of science 4. Management take over work they feel they are better suited for – that might involve some non-managerial tasks Scientific management One of the first hints at “commission structure” Taylor was in favor of linking compensation to production due to “soldiering” and discouragement of “rate busters” Assumption: production more money job satisfaction He belivied that if the workers were producing more, they would be making more money, and therefor have higher job satisfaction Frank and Lilian Gilbreth Employed motion study to simplify work (“work smarter, not harder”) While Taylor’s tagline was “one best way” theirs was on “work smarter, not harder” Motion studies: breaking each task or job into its separate motions and eliminating unnecessary tasks Frank Gilbreth Served in the US army in WW1 – tasked with finding more efficient means of assembling/dissembling arms First to propose the position of “caddy” – hands on surgeon tools upon command Became a building contractor and sought to make brick laying more efficient Lilian Gilbreth Psychologist and industrial engineer Founded a consulting firm with Frank Applied Sci Mgmt to the household – allow women to complete household tasks more quickly to allow them to obtain paid employment Bureaucratic and Administrative management Knowledge begins to accumulate, business school in the USA are established The era of expertise! Bureaucratic management by Max Weber Bureaucracy: exercise of control on the basis of knowledge, expertise, or experience Characterized elements of bureaucracies Qualification based-hiring and merit-based promotion Chain of command and division of labor Impartial application of rules and procedures Records in writing Managers separate from owners Principles of management by Henrey Fayol Aka theory of business administration or “Fayolism” Managing director of a mine Division of work, authority and responsibility, unit of command, subordination of individual interest in the general The human side of things… Job satisfaction, motivation, engagement, organizational commitment Human relations management May parker Follett Social worker and management consultant Developed the approach of integrative conflict resolution Integrative (vs. distributive) conflict resolution: approach to deal with conflict in which both parties indicate their preferences. (Find an alternative that meets the needs of BOTH parties!) Sharing power, recognize the authority of expertise Elton Mayo Played a significant role in Hawthorne Studies Highlighted the importance of employee perception, motivation, and group norms/dynamics Chester Barnard Proposed a comprehensive theory of cooperation in formal organizations Managers shouldn’t take cooperation for granted – the employee grants managers their authority Emphasized the importance of communication and incentives other than just money Operations Management, managing the daily production of goods & services Eli Whitney: private gun contractor Invented the cotton gin Advocated for manufacturing using standardized, interchangeable parts – required the use of machine rather than skilled artisan Oldsmobile Motor Work & Toyota Just-in-time inventory/manufacturing systems Information Management Paper and printing press revolutionized the business use of info Typewriters and personal computers enabled easier and faster production of business correspondence Telegraph, telephone, and internet increased access to timely info Contingency Management Contingency approach Holds that there are no universal management theories Effective management theory depends on the kinds of problems that managers are facing at a particular time