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Technical Communications Week 1 Notes

by: Andrea Montano

Technical Communications Week 1 Notes TELS 3363 Technical Communications

Marketplace > University of Houston > TELS 3363 Technical Communications > Technical Communications Week 1 Notes
Andrea Montano
GPA 3.918

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One Day of Notes
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This 3 page One Day of Notes was uploaded by Andrea Montano on Friday January 30, 2015. The One Day of Notes belongs to TELS 3363 Technical Communications at University of Houston taught by in Spring2015. Since its upload, it has received 13 views.

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Date Created: 01/30/15
Introduction to Technical Communications Practical Needs Technical Documents are Useroriented Focus on what the reader needs not the writer Ef cient Focus on speci c parts as a whole because often readers read only the parts of documents they need Strive to sort organize and interpret information Differences with other writing Focuses on practical needs user needs speci c goals audience Make it easy to get to needed information Writing is part of most careers Often collaboration with colleagues Varied audience as far as knowledge expertise and education Good writing gives ideas visibility and authority determines whether you get credit or not Writing indicates job performance Information is useless without human interpretation Only people can make information meaningful by answering Which information is most relevant to this situation Can I verify the accuracy of this source What does this information mean What action does it suggest How does it affect me or my colleagues With whom should I share it How might others interpret this information quotMYquot role is to conceptualize information Do not just take facts Meeting needs of speci c audiences Usability Measure of how well document ful lls the information needs of the audience The reader should be able to easily 1 Locate information needed 2 Understand the information immediately 3 Use information successfully Audiences found in workplace Scientists Concerned with facts data little picture Engineers Concerned with facts data little picture Executives Concerned with economics big picture Managers Concerned with economics big picture Lawyers Concerned with legal implications The public Concerned with general impact neighborhood Assess the Audience s Information Needs Audience purpose may vary and expect message to be tailored to their needs Same basic message can be conveyed to different audiences DON T UNDERESTIMATE THIS Identify Levels of Technicality Experts Highly technical Need just the facts and gures Informed Persons Semitechnical Need facts and gures explained Laypersons Nontechnical Need facts and gures explained in the simplest terms Primary and Secondary audiences Primary People who requested the document Often need more technical information Secondary People who will carry out the project Need less technical information Organize information to make it easy for both to get to what they need Develop Audience and Use Pro le Audience Characteristics May help you expect a positive or negative reaction Purpose of Document Instructional Data Audience Technical Background Technical SemiTechnical or Non Technical Details form design Due date and timing Workplace Letters When a letter is better than a Memo or Email To personalize Message Tone To convey a digni ed professional impression To act as a representative of your company or organization To present a carefully constructed case To provide an of cial notice or record Parts of a Letter Heading Company Name Date and Address Salutation Body of Letter Closing and signature Any notations Textbook 12th edition Chapter 17th OR 13th edition Chapter 16th for visual samples Design Features Availability of Predesigned templates Can be provided by company or word process Quality Stationary Uniform margins and spacing Headers for subsequent pages Envelope if sending out hard copies Interpersonal Considerations Focus on recipient s interests Use plain English Focus on the human connection Anticipate the recipient s reaction positive or negative Decide on a direct or indirect organizing pattern


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