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Date Created: 12/18/15
Sage 100 ERP CustomerSuccess I Sage100ERPProvidesOut-of-the-Box FunctionalityforPackagingSpecialties Customer For more than 40 years, Paockaging Specialtieos has been providing retailers with creative and innovative packoaging supplies. From custom imprinted ocotton bags to grocery totes, Packaging SpecialtWies bottle bags, and gifot wrap, Packaging Sopecialties offers a complete linoe of products, allowing retailers to build toheir brand and improess their clienteloe. Industry Distribution For more than 20 years, thoe company has relied on a single bousiness managemento solution, one that has expandoed its capacity ando capabilities as Poackaging Specialtioes has grown. Location That solution is Saoge 100 ERP.* Portland, Oregon Stick With a Winner Numberof Locations “We have never seen oa reason to switch from Sage,” says Rob Poerkin, IT manager foor 2 Packaging Specialtoies. “Out of the box,o Sage 100 Standard is a robust solution. And ovoer the years its functionaolity has grown as our businesso needs have become omore sophisticated.” System The company also haos remained loyal to itso Sage Authorized Paortner. “They understand our business and aroe very responsive to our neeods,” Perkin says. “Woe found a partner whooage 100 Advanced EWRP values good service oand combines that woith a great deal of product expertise.” Technology That Works The thin client/seorver technology behoind Sage 100 ERP proovides a secure, stable, scalableo, and fast platform to osupport the companyo’s operations. One advoantage of the technoology is its strong support for remote access. The coompany employs severoal out-of-state salesopeople who access the systoem remotely to enter orders, check stock leovels, and confirm priocing. Driving Sales Packaging Specialties is a sales-driven company that prides itself on its responsiveness to its customers’ needs. “The order entry function is quick and intuitive,” says Perkin. “We have all the information we need to complete the order and respond to customer questions. The customer’s history is available, so when they want to order the same products as the last time, we can generate the order easily.” The sales team at oPackaging Specialtoies finds it easy too generate reports and quick quoeries that help them stay on top of sales trends. “They might pull a report showing their customers’ sales for the month ocompared to last year or ao query that shows wohich customers haveon’t made a purchase in a while,” oexplains Perkin. “Tohey can use the liost to contact theseo customers to bring othe sales volume upo.” *Sage 100 ERP was onamed Sage ERP MAS o200 when Packagingo Specialties initioally implemented thois solution. The product names have beoen updated in this ocase study to reflect current naming. Challenge Solution Results Packaging Specialtoies requires a hard- For more than 20 years, Saoge 100 ERP Robust sales analysois tools help the working, full-featured ERP solution thato has been meeting tohe growing needs of company refine its forecasts and its provides core accounting and disotribution Packaging Specialtoies. product mix. Executiveo dashboards functionality whileo supporting specialoized provide a real-time look at vitoal business reporting requirements and remote metrics. Powerful remote access access. capabilities supporot mobile sales force. Sage 100 ERP I CustomerSuccess Forecast Demand Much of the company’os business is seasoonal, so the abilityo to forecast demand based oon the prior year saoles helps to ensure proper stocking levelos are maintained. “All tohe information we need is in the systoem,” says Perkin. “Iot is easy to obtaino and easy “Out ofthe box, Sage 100 ERP is to analyze. On the ooccasion when we neeod a specialized report a robust solution. And overthe or query, our Sage businesso partner has been oable to tailor the o software to give us the inoformation we need.” years its functionalityhas grown The Inventory Analyosis report shows the products that are as ourbusiness needs became moving and ones thato are not. “This informatoion helps us make more sophisticated.” decisions about products that may not obe profitable for us to continue carrying,”o Perkin says. Rob Perkin, IT manager Actionable BusinessW Intelligence Packaging Specialties The company’s management team oturns to the Business o Insights Explorer module to obtain oknowledge about the o business. “We have built customo dashboards to give managerso a real-time look at theo data that is imporotant to them,” sayso Perkin. “For exampleo, the general managoer can see top customers, daily ando monthly sales figuroes, top-selling itemos, and an aging report—on one screen that is continuoally updated Enduring Value throughout the day.” While the software continues to evolvoe and improve with times and technology, the core functionality Sagoe 100 ERP remains Continuous Improvement strong. The company recently participatoed in a controlled release program of the latest oversion of Sage 100 oERP, and Perkin says Packaging Specialtoies has always peroformed payroll processing the product continues to loive up to its reputation as a strong in house, and the Saoge 100 ERP Payroll module handles tohis vital performer. “Each new version oadds some valuable foeatures,” he corporate task wello. “Payroll works perfectly,” Perkin notes. “We says. “And the upgraode process went very smooothly.” have never had a prooblem.” One way in which tohe software has changed to meoet the Perkin says that ovoer the two decades tohe company has usedo company’s current operations is woith the Paperless oOffice Sage 100 ERP, it has proven to be a valuabole and integral parot of module. “Statements oand invoices are generated as a PDoF and the business, both oreliable and easy too administer. He concludes, sent by email to cuostomers instead of boeing printed and maoiled,” “Sage 100 Advanced has been a part ofo the business for soo long, explains Perkin. “Tohis saves time, papoer, and postage costs, o that we rarely think about it oconsciously—it justo works. And it and our customers aroe very receptive to gettingo their account continues to improve and evolve to meoet our needs.” information in this oway.” About Sage Sage North America ois part of The Sageo Group plc, a leading golobal supplier of buosiness management osoftware and services. At Soage, we live and breathe business eveory day. We are passionate about ohelping our customeors achieve their aombitions. Our range oof business software and services is coontinually evolvingo as we innovate to oanswer our customeros’ needs. Our solutioons support accountiong, operations, customer relationship managemoent, human resources, time tracking,o merchant services, ando the specialized neoeds of the constructoion, distribution, manufaocturing, nonprofit, and real estate industrioes. The Sage Group plc, formed in 19o81, was floated on thoe London Stock Exchange in 1989 aond now employs 12,30o0 people and supportos more than 6 million cuostomers worldwide. Foro more information, pleasoe visit the website oat www.SageNorthAmerica.como or call 866-996-724o3. Follow Sage North oAmerica on Facebook oat: http://www.facebook.com/SageNortohAmerica and Twitter at: http://otwitter.com/#!/sagenamericao. Sage ©2012 Sage Software, Inc. All rights reserved. Sage, the Sage logos, 6561 Irvine Centero Drive Sage product and service names mentioned herein are registered trademIrvine, CA 92618 trademarks of Sage Software, Inc., or its affiliated entities. All ot866-530-7243ks are the property of their respective owners.100_PS_SS_031612 04/12 www.Sage100ERP.com
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