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Chapter 6

by: Anna Shaw

Chapter 6 COMM 1500-005

Anna Shaw
GPA 3.5

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This is the chapter on listening.
Introduction to Human Communication
Marianne H. Glaser
Class Notes
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This 3 page Class Notes was uploaded by Anna Shaw on Wednesday April 6, 2016. The Class Notes belongs to COMM 1500-005 at Clemson University taught by Marianne H. Glaser in Fall 2015. Since its upload, it has received 7 views.


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Date Created: 04/06/16
Chapter 6 Connecting Listening and Thinking in the Communication Process Listening What is difference b/t hearing and listening?  Listening is understanding/paying attention  active process  Listening is a cognitive activity that’s is an active process of receiving, constructing meaning from,  Hearing is the passive physiological process Benefits of good listening skills:  Classroom  learning  It’s polite  It’s a practice  youre going to have to do this all throughout life (meetings) Poor listening skills:  Don’t know what is going on  Most misunderstandings in our lives occur b/c of poor listening habits  Better listeners now as opposed to 30 years ago  worse probably bc of phones (misunderstandings) Importnace of effective listening  Technology and devices cause interruptions and distractions  50% of time is spent listening (as a college student) 7 stages to effective listening  Listening is complex  1. Sensing o Accurate reception of sound attention o Listening is effected by all of your senses  2. Information processing – you’ve already sensed the message o evaluation  analyzes evidence and sorts fact from opinions (differentiation) o interpretation  understanding the message from speakers point of view o understanding  3. Remembering o short term and long term o retain the info and give it back o when listening its good to take notes b/c it helps with memory o construct mnueonics  4. Thinking  5. Interpreting  6. Evaluating  7. Responding and sending feedback o verbal, meaningful feedback  once you hear it, steps 2-6 happen all at once  step 7 is the “loop” process 4 functions of listening  Listening to obtain info o Lectures  Listening to evaluate o Business proposal o Driving to car and getting close to a train track  Listening with empathy o A friend venting o Empathy is the identification or experiencing of feelings, thoughts, or attitudes of another o Empathic listening: listening to understand another person o This is the most natural form o Reflect and clarify feelings by perception checking (sensing step/ you’re going to know if something is wrong)  Listening for enjoyment o Music Barriers to effective listening/the seven steps  Technology  Fatigue  Speaker can distract  Topic problems (boring)  Concentrating on details, not main ideas  Faking attention  Bias and prejudice  Avoiding difficult listening situations Critical Listening and Critical Thinking  To critically think we must be able to critically listen  Critical listening  judging the accuracy of the message  Critical thinking  ability to analyze and assess information  Assessing the speaker’s motivation  every speaker has a motivation  Judging the accuracy of the speaker’s conclusion o Is the speaker qualified?  People who compulsively lie/someone you already don’t like Steps to improve Listening Competence st  1 recognize that it is important o recognize the importance of listening effectively  2 ndthink of listening as an active process rd  3 recognize that a willingness to work and a desire to improve are essential to increase listening effectiveness  4 behave like a good listener tho Fake it till you make it  5 take good notes o Not just a regurgitation th  6 if you don’t understand  ask questions to clarify information Intercultural Listening  Chinese symbol  people must listen with their entire beings  Similarities and differences in listening in all cultures: best advice  respectively ask questions and be aware of cultural differences  Listening requires energy and commitment


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