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This 3 page Class Notes was uploaded by Anna Shaw on Wednesday April 6, 2016. The Class Notes belongs to COMM 1500-005 at Clemson University taught by Marianne H. Glaser in Fall 2015. Since its upload, it has received 7 views.
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Date Created: 04/06/16
Chapter 6 Connecting Listening and Thinking in the Communication Process Listening What is difference b/t hearing and listening? Listening is understanding/paying attention active process Listening is a cognitive activity that’s is an active process of receiving, constructing meaning from, Hearing is the passive physiological process Benefits of good listening skills: Classroom learning It’s polite It’s a practice youre going to have to do this all throughout life (meetings) Poor listening skills: Don’t know what is going on Most misunderstandings in our lives occur b/c of poor listening habits Better listeners now as opposed to 30 years ago worse probably bc of phones (misunderstandings) Importnace of effective listening Technology and devices cause interruptions and distractions 50% of time is spent listening (as a college student) 7 stages to effective listening Listening is complex 1. Sensing o Accurate reception of sound attention o Listening is effected by all of your senses 2. Information processing – you’ve already sensed the message o evaluation analyzes evidence and sorts fact from opinions (differentiation) o interpretation understanding the message from speakers point of view o understanding 3. Remembering o short term and long term o retain the info and give it back o when listening its good to take notes b/c it helps with memory o construct mnueonics 4. Thinking 5. Interpreting 6. Evaluating 7. Responding and sending feedback o verbal, meaningful feedback once you hear it, steps 2-6 happen all at once step 7 is the “loop” process 4 functions of listening Listening to obtain info o Lectures Listening to evaluate o Business proposal o Driving to car and getting close to a train track Listening with empathy o A friend venting o Empathy is the identification or experiencing of feelings, thoughts, or attitudes of another o Empathic listening: listening to understand another person o This is the most natural form o Reflect and clarify feelings by perception checking (sensing step/ you’re going to know if something is wrong) Listening for enjoyment o Music Barriers to effective listening/the seven steps Technology Fatigue Speaker can distract Topic problems (boring) Concentrating on details, not main ideas Faking attention Bias and prejudice Avoiding difficult listening situations Critical Listening and Critical Thinking To critically think we must be able to critically listen Critical listening judging the accuracy of the message Critical thinking ability to analyze and assess information Assessing the speaker’s motivation every speaker has a motivation Judging the accuracy of the speaker’s conclusion o Is the speaker qualified? People who compulsively lie/someone you already don’t like Steps to improve Listening Competence st 1 recognize that it is important o recognize the importance of listening effectively 2 ndthink of listening as an active process rd 3 recognize that a willingness to work and a desire to improve are essential to increase listening effectiveness 4 behave like a good listener tho Fake it till you make it 5 take good notes o Not just a regurgitation th 6 if you don’t understand ask questions to clarify information Intercultural Listening Chinese symbol people must listen with their entire beings Similarities and differences in listening in all cultures: best advice respectively ask questions and be aware of cultural differences Listening requires energy and commitment