Asoka

Chapter 3: Strategic Initiatives for Implementing Competitive Advantage Business Process Reengineering Business process – standardized set of activities that accomplish a specific task, such as processing a customer’s order.  Transforms a set of inputs into a set of outputs- goods and services- for another person or process by using people and tools Workflow- includes the tasks, activities, and responsibilities required to execute each step in a business process. Business Process Reengineering BPR- is the analysis and redesign of workflow within and between enterprises  Companies pride themselves on their product/services, but is no use if customers don’t receive what they want in a timely hassle-free manner.  Cross-functional process