Consumer Complaints Division Reorganization In a quality
Chapter 9, Problem 9.7.6(choose chapter or problem)
Consumer Complaints Division Reorganization In a quality drive a food manufacturer reorganizes its consumer complaints division. Before the reorganization, a study was conducted of the time that a consumer calling the toll-free complaints line had to wait before speaking to a company employee. After reorganization, a similar follow-up study was conducted. DS 9.7.4 contains the two samples of waiting times in seconds that were recorded. Does the reorganization appear to have been successful in affecting the time taken to answer calls?
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