Consumer Complaints Division Reorganization Recall that DS
Chapter 15, Problem 15.5.5(choose chapter or problem)
Consumer Complaints Division Reorganization Recall that DS 9.7.4 contains data observations of waiting times for a consumer to speak to a company representative on a telephone complaints line both before and after a reorganization. (a) Make a plot of the empirical cumulative distribution functions of these two data sets. (b) What does a visual comparison of the two empirical cumulative distribution functions suggest about the difference between the distributions of the waiting times? (c) Use the Kolmogorov-Smirnov test to assess the evidence that the two distribution functions are different.Doesthereorganizationappeartohavebeen successfulinaffectingthetimestakentoanswercalls?
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