Im not even a CRM major, but I actually enjoyed this class. All tests are open note, open book all the powerpoints are posted online, he has guests speakers and field trips planned. Great guy. Gave the option to write a 5 page paper, or a 15 min presentation, impossible not to get 100% on the presentation. Class attendance and participation are graded, Open book and note tests, but I didn't even need to purchase the book, everything he tests over he puts in his PowerPoints. You get to choose between a paper or presentation, both are graded easily. Very kind, and he always lets class out early. Several great guest speakers!