Tom Sharkey is the owner of Sharkey Chevy, Buick, GMC, Isuzu. At the start of the year
Chapter 0, Problem 1(choose chapter or problem)
Tom Sharkey is the owner of Sharkey Chevy, Buick, GMC, Isuzu. At the start of the year, Tom instituted a customer opinion program to find ways to improve service. The day after the service is performed, Toms administrative assistant calls the customer to find out whether the service was performed satisfactorily and how the service might be improved. Listed below is a summary of the complaints for the first six months.
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