Waiting times of airline passengers (cont’d). Consider the

Chapter 13, Problem 86SE

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QUESTION:

Waiting times of airline passengers (cont’d). Consider the airline check-in process described in Exercise 13.85.

a. Assume the process is under control and construct a capability analysis diagram for the process. Management has specified a USL of 5 minutes.

b. Is the process capable? Justify your answer.

c. If it is appropriate to estimate and interpret \(C_p\) for this process, do so. If it is not, explain why.

d. Why didn’t management provide a LSL?

Questions & Answers

QUESTION:

Waiting times of airline passengers (cont’d). Consider the airline check-in process described in Exercise 13.85.

a. Assume the process is under control and construct a capability analysis diagram for the process. Management has specified a USL of 5 minutes.

b. Is the process capable? Justify your answer.

c. If it is appropriate to estimate and interpret \(C_p\) for this process, do so. If it is not, explain why.

d. Why didn’t management provide a LSL?

ANSWER:

Step 1 of 5

(a)

Use MINITAB to construct the process capability.

MINITAB procedure:

Step 1: Choose Stat > Quality Tools > Capability Analysis > Normal.

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