Messages that arrive at a service center for an

Chapter 3, Problem 199SE

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QUESTION:

Messages that arrive at a service center for an information systems manufacturer have been classified on the basis of the number of keywords (used to help route messages) and the type of message, either e-mail or voice. Also, 70% of the messages arrive via e-mail and the rest are voice.

Determine the probability mass function of the number of keywords in a message.

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QUESTION:

Messages that arrive at a service center for an information systems manufacturer have been classified on the basis of the number of keywords (used to help route messages) and the type of message, either e-mail or voice. Also, 70% of the messages arrive via e-mail and the rest are voice.

Determine the probability mass function of the number of keywords in a message.

ANSWER:

Solution :

Step 1 of 1:

We assume that,

X is the number of keywords in the message.

E is the email message and

V is the voice mail message.

Then the table is given below.

Number of keywords

0

1

2

3

4

E-mail

0.1

0.1

0.2

0.4

0.2

Voice

0.3

0.4

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